As first home builders we have found Sarina very helpful and informative. She is very friendly despite our numerous questions. Very willing to help us achieve our home goals. Awesome personal service. Looking forward to the next step as Sarina has made this first step easy. Bring on the build!

Damir from the Mount Duneed sales office, Lisa from the Altona headquarters and Ashleigh, our site foreman made our entire build process so seamless and easy, from start to finish.
Yes we had to make minor adjustments here and there but it took an email to rectify and then on again with the build.
All three staff members were very clear in what was required/involved, easy to communicate with and super quick in their responses to our queries that we have really enjoyed the entire build process.
We have moved into our new home and found a few minor issues where tradesman were back out to resolve within a week of notifying our foreman/or Burbank directly.

From our first contact with new home consultant, Georgia Martin, the Interior Designer at Edge Selections, Tara Daniels, and the new Home Coordinator, Nicky Warren, and now our first contact with the site supervisor, Mark Burnie, everything has been perfect. Communication, meeting times and any questions have been no problem and swift and detailed responses. Everything has just flowed as advised and met the timeframe set by Burbank. Could not wish for anything more and the people are caring and personable.

The colour section was terrible service, it's meant she look like does not want to welcome customer. She just want to rush us to collect and sign the paper work. I ask to sign the paper work tomorrow with electric she said No....., u have to sign today. We need time to speed our money in cridit corretly between color and electrical. I'm welcome to receive your explain. Why i can't sign colour and electrical at the same day. She make us hard to make decision. I want to ask, Are u gonna build the house tomorrow? For the electrical she has great service provide good idea and explain very well.

Rajneel and I attended the final cost meeting with Molly at Burbank. We were pleased with the way the cost got finalised and Molly was very efficient and approachable in her work. In this whole process of house purchase, it was really helpful of her to fit in extra rooms in the existing design. We were glad it worked out smoothly. Therefore experienced lovely atmosphere at this stage so far.

Worst experience ever !
Lack of communication! Dishonest and misleading. Very pushy to get your deposit,then spent your money without informing you. Be extremely careful when you chose this builder, or I would recommend go for others and save your time and lots of hassles.Choose someone that really take responsibility and care for their customers, rather than push you into a contract and ignore you and do whatever they want to do with YOUR money! Complaint was lodged and totally ignored. Probably they don't know there is QBCC and consumer affair exist. It is time consuming if you didn't chose right one, but I will escalate it to the higher department and legal action will be made if necessary.

The building process through Burbank Homes has been quite easy. Everything has been explained along the way. From our initial contact at the North Harbour display we have felt right at home with Burbank. Communication has been first class. We have just been through the colour selection process. Tara was Awesome and guided us through what we thought was going to be a daunting task. She made it very easy. Can't wait for the next stage.

Terrible service by the warranty team.... been in the house for 2 years but still waiting for some issue (which we even mention first inspection) to be sorted out.... long wait on phone call to be answer and no call back if you leave a message... will definitely NOT recommend this builder to anyone

As a first time home owner, Preeti was lovely and helpful. She was honest and open to the budget i had. As its at pre-building stage im looking forward to seeing the production of my house and how Burbank are as a company. Thanks Preeti for your support it means so much to me!

Signed up with Burbank in Nov 2016 and still waiting for handover. Cunstruction started in Apr 2017 and after 22 months still issues with build. No coordination between the teams at all. Tried to escalate the issues many time but always gets the folse commitments from Burbank. Now Finally i have escalated the issues to dbdrv. Because of these delays i have to spend around $30000 interest to the bank unnessary. Hope one day i will get my house.

I would like to take this chance to thank Chantelle and Ana, who's in the colour selection studio, for making the whole process so easy. They both are very helpful when it comes to providing suggestion to your new home and giving you many options to play with, making sure you get the design you like. I truly appreciate their effort and help, definitely recommend going with burbank if you're going to build your new home.

Build went smoothly no defects, whenever there was a issue it was felt with straight away, the supervisor was very friendly and never let us down, I will definetly build with Burbank again o o o o o o o o o o o o o o o o o

No support after handover,three month inspection and 18 month inspection is a joke.
Their inspectors are waste of time and ignore the problems mention in the inspection and won’t take any actions.
I have written emails to Maintainance team informed them about the issues Iam facing but no response.
So many brick work cracks around my home and they saying they will only fill cracks with the finger,and not actually filling new mortor to join the bricks cracks.
I really had enough,lucky I came to know how they work,I was about to sign the contract for my second house,now Iam looking for another builder..

Burbank Homes has been proactive in making sure we understand our pre-build commitments. Our home coordinator, Amy Lee, has been responsive with all enquiries we've had and been keeping us up to date of any progress in our home building plans. Great communication so far and looking forward to when the build gets completed

It’s been a long journey for me but I would thank Tim from sales team Googong for providing us designs what we need and make it happen and Gemma from parramatta office for getting all paper works and DA approval done and both of you have fallowed up everything I have requested you guys,Thanks a lot for your assistance in this process until now. My place is about to start construction and I am counting on my Superviser Damian, Hope this goes smooth as well and I would love to share the pics from my house once completed.Please keep up the great work you guys are doing and you will see lots of people coming your way with their new home dreams.

thank you for helping get to my preferred items on my budget, thank your for the patience. i appreciate the consultants. they help me with my few questions. very informative session. thank you for explaining properly. budget is so important so i like they help me achieve this. they help me made some adjustments to suit.