Purchased Policy 720100213823 on 06/03/20. Emailed to cancel policy on 21/03/20 just within the cooling off period and got an automated message. I have since emailed three more times and have not received anything other than the automated email from them. I have used this company for prior travel insurance and not made any claims. Why are they ignoring me as they’ve had nearly four weeks to reply or contact me and are they doing the same to everyone and profiting from our cancelled plans...??

Always use Covermore, never anyone else. So easy, fast and reliable. They are sponsor partner of my AFL team as well so a win win situation for us. Never had to lodge a claim as yet but this will be our fifth time using Covermore.

Travel cancelled because of covid-19. Travel insurance apparently doesn't cover pandemics. Now we are offered a partial refund for our travel insurance even though we didn't travel anywhere and we weren't able to lodge a claim for the disgraceful Flight Centre charges for cancellation. Oh that's right, we didn't cancel... Called covermore to discuss and asked for a call back. Haven't received one. Thanks for not covering anything and charging me for a useless policy. Do not use.

Used Cover-More for many years,(2-3 trips a year). In the last 2 yrs had to make 2 claims. Both were completed with in 10- 14 days to my full satisfaction.

Had to cancel our cruise when my wife had her cancer come back after the biopsy showed all clear. We then booked, however before the departure date came around it returned aggressively. We had no choice but to cancel but they stated was a pre existing condition. Second operation was more invasive however has gone for good we believe as do the doctors. Had we read the Google reviews before we accepted the travel agents recommendation to use Cover More we certainly would have used others. stay clear of these people as had to chase for months for an answer and are good at asking for more info, repeatedly, to delay processing and after pushing hard for an answer, got a rejection. Stay well clear

Hi I took out travel isurance with cancel at anytime policy in Feb 2020 for a trip to Africa July 2020. I have asked to cancel my trip but the agent is waiting for sth african airlines to refund the refundable part of my airfare ticket and then pay balance under insurance. They have told me they need to wait for the airline to pay up...it has been over a month now and nothing. Why wont covermore pay up and then they can seek airlune refund? Isnt that the point of insurance?

Took out Covermore Insurance for travel to Singapore departing 14th March. On the 13th March the Federal government directed people to not travel out of the country unless essential. Cancelled trip and sent Covermore an e-mail requesting a refund if possible.
Zero response.

Purchased a policy for my trip thinking I'll be covered to get a service for the money that I paid, The trip has been cancelled by the airline and they didn't give us an option for a full refund, thought thats fine as I have a travel insurance but it turns out Covermore does not cover anything.
After many emails and a long waiting on the phone and chat, they said you are not covered if the airline cancelled the trip, and not covered if I cancel it as well, but the policy clearly saying that I'm covered for the cancellation.
Just one of the worst experiences that I can tell if someone asks me

For the people who care about reading the reviews, I'm telling you that they should change the name from Covermore to Coverless, end of story.

We are covered for a trip which never happened. Perth to Thailand 26th March to 8th April. pol# 720100127949
We were unable to fly as our flights were cancelled by the airline due to Covid 19 problem.
We are not happy with the service because after several emails, attempted Chats and long waits on the phone we have had absolutely no response other than Auto emails. We have already changed our flights to a much later date. So all we require is the chance to change our insurance dates. Covermore web site should give you the chance to do this and this would make customers much happier. At the moment we are not happy.

I purchased additional cancellation cover in a Premium package at the start of Feb 2020. 10 days after submitting the claim it was declined. Apparently the whole world shutting down at no notice is not valid grounds for a cancellation claim. Disappointed.

I submitted an online claim, it was an easy process. I received a response in under two weeks advising the full amount would be paid within 3-5 days. Very pleased, will buy this policy again.

Cover-More promptly agreed to refund the unused portion of our Travel Policy due to a "Do Not Travel" advise by Smart Traveller long after purchasing our Travel Insurance Policy. We are currently unable to travel anywhere in or out Australia.

Bought travel insurance at the start of February with cancel for any reason cover. Apparently no flights leaving Australia is any reason. Then to add insult they will generously give me a partial refund for a trip that hasn't started and they won't cover anyway.

I am overseas and trying to contact CoverMore. They are not answering emails, LiveChat - huge wait to "speak" and then useless information. Really disappointed. I won't even mention the fact they wouldn't refund / cancel my insurance which cost almost $1K for a trip that was scheduled for April - requested cancellation in February - basically told to forget about it Shocking service. Is this the definition of profiteering? Shame on you CoverMore. I have used you over 20 times in the past - no longer will be the case.

Totally disgusted in not being able to talk to an operator about a claim after a week of trying on the phone ... know one will pick up even after being on hold for up to an hour. Emails requesting contact were not responded to in that time as well.