We have tried to call covermore to ask that our elderly Mum’s travel insurance for their cancelled UK trip on 15th April 2020, be refunded or credited. We are unable to get through which we understand as many people are in the same situation. They paid over $1300 for insurance they are no longer able to use and would like a refund or credit to use in 2021 when they rebook.

As with others on this forum I have tried several times via email to cancel my international travel policy receiving the return email that they would respond within 2 business days. The first cancellation I sent was on the 11th March to enquiries and when they changed the email to refunds@ I sent it there on the 17th March. All I have received is the auto response that they would reply in 2 days. Whilst I understand that times are busy I think that by this stage at least they could respond with some indication of when this will be processed rather than leaving me in the lurch. I have tried to call on their enquiries number and either it says there is an hour wait or today the line just rang out....

Took out policy before corona virus was taken seriously, no warnings etc on policy. Cancelled trip, send email to ask about policy cover, no response, send another receive auto response that they would be in contact in 2 business days, a week laster still no response so call hot line, wait for over an hour and told I should be able to claim cancellation fees so don't cancel the insurance policy. Get onto them a week later after cancelling flights, no cover for corona virus issues and only refund 70% of insurance policy. For a company to act like this in these circumstances is unconscionable and that's why insurance companies have bad reputations

Submitted my claim in February, cruise on QE2 cancelled due to accident before travel. Still no word or explanation. How long does it take to process a claim? Notice other claims paid immediately, please explain.

Requested to cancel policy due to trip being canceled. Had no problems doing so. Easy to do with online chat. Thank you to Tess. Will use cover- more in future . Was trying to put `nowhere` in the where did you travel to box, but it wouldn`t allow.

No updates around domestic flights and borders closing, not contactable via phone or email form. Useless, whats the point of purchasing if you have no way to chase up your claim?

After returning from a recent cruise with a large medical bill we were amazed at the quick response and payout. The process was simple, efficient and timely. Thank you very much

So of course flights were cancelled through Virgin and they immediately pushed me to get credit. These flights were for my mother who hasn't flown in almost a decade so there isn't much chance these credits will be used by her. Also upon calling, these credits only last 12 months.

I tried to get through to cover more (both NZ and Aus) and have been unsuccessful with actually contacting anyone. Just want a refund rather then the credits since this cover is for cancellation not on our behalf.

our cruise was booked 8 months ago we have been trying to ring since last friday as soon as princess cruises cancelled all cruises we emailed you on the day we were notified yet no reply and have rang 23 times to discuss the matter

I thought this would give me some basic cover should a situation arise. Sure enough we had a terrible flight back to Australia. Wont go into detail but the result was I got a migraine and forgot to collect my jacket between the flight changes in Singapore. Well it seems there is 'fine' print leading to exclusions under either buyer purchase protection or travel insurance cover. Both forms have been declined. For such a small claim at about $100 after excess, I am bitterly disappointed. I sincerely think the time and resource effort put in to reject my claim would have cost more than processing it. Shame on you Cover-More.

Purchased travel insurance on 06/03 and cancelled on the 11/03 within the cooling off period. After 2 phone calls then 2 emails to the refunds department and then a 3rd call (unable to get through) I have not had any correspondence as to when I will receive my refund. I have now opened a dispute with PayPal and then of course will go to my bank if PayPal cannot resolve this issue. Their auto emails response is, we will get back to you within 2 days. Not true. Don't use this company a refund should be issued within 2 working days, I have never had to wait this long for any refund with an insurance company.

My claim was resolved quickly. I had to submit my claim a second time to achieve the result I thought was fare, but that was mainly due to my travel agent's inexperience. On the end I was glad I had Cover More insurance.

I booked and paid for my family’s travel insurance (annual) on 23 January 2020 through Flight Centre and paid our airfares $13,500. I rang your office, was on hold for over an hour and spoke to [name removed] who was no help and referred me to the website. I sent an email last Tuesday and still have not received a response (your service standard states 2 days). I still don’t know where I stand if I should need to cancel I paid for cancellation $10,000 not knowing it doesn’t cover pandemics and that countries are going into lockdown.
what happens if one of my countries locks down and if i can’t get a connecting flight or if my family is at risk??? Extremely poor service and I haven’t even travelled yet.