Your customer service is despicable & impolite to say the least. After being told we were not covered ($30k cancellation cover) I was told “have a nice day”. No empathy whatsoever!

We purchased our insurance back in September, when the virus broke out I wasn’t worried as we had purchased the insurance way before the outbreak. We have now been informed they will not cover a thing with what’s going on in the world right now, $5200 down the drain. Not impressed. Would not purchase this insurance ever again.

I booked with an agent to travel to(and from) Tassie. We are elderly 68 and 82. We bought an insurance policy with this mob. Only small $32 add on to the air fares. To our dismay, we bought nothing... The booking agent Webjet, resolved our booking issues.. But no refund from this bunch of thieves.. We cancelled within the correct time frame (or tried to cancel and request a refund). And followed government advice to cancel non essential travel. A Brick wall was what we met with... Do yourselves a favour, go with a reputable insurance company. This mob does not qualify and couldn't give a..... Damn.

Purchased a policy, and after 10 days (within the cancellation time frame) wanted to cancel for refund. Called several times but cant get through, now waited for 2 hours - just plain music going and no updated or how long it may be. No other way to put the cancellation through - EG online, online chat, call back etc. Appreciate they are being slammed for the Corona queries but need to get a plan B up and running. If this was a real emergency .... what then.

Please please PLEASE don’t buy travel insurance with this company. Took so long for our claim to be processed only for it to be denied. They charged us extra for my partners pre existing medical condition but won’t cover anything relating to his condition? So why did we pay extra for his policy?
Covermore is an absolute scam. We thought the policy was good value, wish I’d had the common sense to realise it was a reasonable price because you’re hardly covered for anything!

Applied for cover online. While completing the online form a box at the top right hand side of my computer screen displayed a $dollar value in AUD. I proceeded to the payment section and received confirmation of the payment. Payment of $650 was confirmed but this was almost double the $350 that was displayed throughout the form completion process.

Not being one to trust or even value insurance companies I was pretty reluctant making a claim for my prescription glasses destroyed by a monkey in Bali that seemed to fly out of nowhere. Was impressed with the submission system, and just received a note that they will pay out. Not a lot of money but very helpful for me.

Due to the Coronavirus, our Tour to Italy was cancelled. We received a full refund from our Airlines, Tour Company, Accommodations, Bus Company, Train Company & daily tours. As we are no longer travelling overseas, we cancelled our Insurance and were charged $85.50 out of $342.00. For what?? We had to wait two and a half hours to get through to someone and then this! Thanks Covermore. Poor customer service!

I canceled my holiday and want to cancel my policy due to the virus, I have sent emails to enquirys@ covermore.com with no reply for 10 days and still waiting !!!

We paid a lot of money for covermore and always purchase insurance through them every trip we go on, however when it comes to trying to claim they always seem to have hidden faults. We were meant to be travelling to Maldives via stop in Hong Kong for our honeymoon. We obviously had to cancel our Hong Kong part of the trip due to the corona virus and we had to purchase new flights with a different airline so we were out of pocket. You would think this so called comprehensive insurance company would cover this issue that is a worldwide issue. Obviously not and the staff that we dealt with were not helpful at all. We will never use this insurance company ever again.

As soon as the Covid -19 virus came on the scene Cover More stated it does not cover Epidemics, Pandemics etc for Credit card policies ie Visa/MasterCard. So any hospitalization, additional spouse accommodation/Isolation costs are not covered.Additionally cost incurred for hire car cancellations are not covered nor are costs for airline cancellations and/or additional flights. This is the one time when you want a reliable insurer not one that relies on Excessive Exclusions. I will never use Credit Card Insurance again even if I have to pay for it with another company ( ING) that does not exclude Epidemics or Pandemics.

It's been more than 20 days that I have submitted my claim to the company and still haven't got any outcome. They would request a new document and then takes the next 10 business days to respond. No help was provided over the phone as well. Can someone let us know if they faced a similar behavior?

We are claiming for the flights we missed due to the delay of our connecting flights. Can Cover More please help me to get this resolved?