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Reviews

4.4

3,346 reviews
5
(2,553)
4
(286)
3
(63)
2
(82)
1
(362)
  • Build Stage
    • Post-Construction (1,015)
    • Mid-Construction (193)
    • Pre-Construction (122)
  • Customer Service
    4.3 (1,027)
  • Site Admin
    4.5 (881)
  • Timeliness
    4.5 (866)
  • Structural Integrity
    4.6 (744)
  • Plumbing & Waterproofing
    4.5 (719)
  • Electrical & Lighting
    4.5 (719)
  • Flooring
    4.6 (691)
  • Transparency
    4.3 (843)
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Good, but not up to the standard you would expect.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Metricon
Team M.Metricon

The reviewer stated that an incentive was offered for this review

Harsh

HarshGreater Melbourne (Metropolitan), VIC

Will never go back to Metricon again

published

I had the worst experience with Metricon and it all comes down to the Site Supervisor who was in charge. He had absolutely no idea what he was there for. I would ask him if he were to build a house for himself would he do it this way? He waited for me to point out any issues. For example pouring of the concrete in the driveway and the outdoor looked like a child had done that. I will never never go back to Metricon. And their service is pathetic and rude. And all this at a time when there are fewer people constructing houses.



Customer Service
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Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
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Metricon
Team M.Metricon
Tenee Collins

Tenee CollinsSouth East Queensland, QLD

Amazing from start to finish!

published

From our first meeting with our sales person to hand over we have been so happy with the process. This is our first home so we were super in-experienced, Metricon helped us through out the whole build. Their staff are always happy to answer questions and go out of their way to help. We have every intention of building investment homes in the coming years and very safe to say we will be using Metricon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Cara A.

Cara A.Metropolitan Adelaide, SA

Worst Experience!

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Metricon
Team M.Metricon
Pat W

Pat WSydney Surrounds, NSW

Great Build Experience

published

We were very happy with our build with Metricon Homes from the first stage of the process with [name removed], the studio team, our pre construction supervisor [name removed] to our Site Supervisor [name removed]. Our build was complete in record time thanks to [name removed] and his team. We would highly recommend Metricon Homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Excellent experience

published

I’m very pleased with the experience I’ve had with metricon. From the moment I got the quote to the end of the build. I have remained well informed of were we were at at all times. The most impressive part was when I went to site and the action and pace that the house was built.
Coming into uncertain times(COVID 19) the superviser put in extra effort to get me into my home and remained positive throughout.
Thanks metricon

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Robbie W.

Robbie W.Metropolitan Adelaide, SA

  • 2 reviews

The Best Building Experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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JAE

JAESouth East Queensland, QLD

  • 2 reviews

Excellent Sales and Pre-construction people!

published

Our new Metricon house build 703672 has just started and we have very high praise for the sales [name removed] and pre-construction [name removed] people. They were very informative, very accomodating with our wishes, incredibly helpful and friendly, also patient. We cannot imagine how they could have done a better job. Happy to recommend their Robina office to anyone interested in building a home. Thanks very much!

Customer Service
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Timeliness
Build StagePre-Construction
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New Home Build

published

A great experience dealing with both [names removed] throughout the pre-build phase of our new home. Excellent service and kept us moving forward. We enjoyed the experience and organisation. Whilst Metricon had their stock plans we appreciated being able to personalise the layout to suit our family for now and the future.

Customer Service
Transparency
Build StagePre-Construction
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Olivia and Sam

Olivia and SamGreater Melbourne (Outer), VIC

Our perfect first home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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The reviewer stated that an incentive was offered for this review

Love my new home!

published

The build was managed very well by the site manager [name remove]. He communicated regularly and was always pleasant to deal with. The house is great but having lived in it now I have noticed some minor defects. Overall a positive experience and I am enjoying living in my new house.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateMarch 2020
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Manoj C

Manoj CMetropolitan Adelaide, SA

Excellent teamwork & good quality build

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Perfection!

published

My build was so well managed that I am excited to recommend my building supervisor, [name removed] to others. Ilce is a very professional, competent and caring building supervisor who manages well, and provides excellent workmanship. I have not have any major issues pre, post, or during construction, any small issues that arose were handled swiftly and professionally. I am very satisfied with how well everything was handled. My final cost was spot on with my estimate. You can't ask for more than that.
A massive thank you to all involved, from the sales, admin and build teams. I look forward to making my new house a home. Thank you.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Mark R

Mark RGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent Experience with Metricon

published

We have had a great experience building our dream first home with Metricon. The process was very smooth for us, and as first time buyers all of our queries and concerns were always answered. Our site manager was very approachable and professional throughout the entire build, we are very appreciative of the work he produced for us. He was always transparent with us, very accommodating and always timely. We would highly recommend Metricon to our family and friends.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Rob

RobGreater Melbourne (Outer), VIC

  • 3 reviews

Highly recommended

published

Very happy. Great to deal with from start to finish. [name removed] the building supervisor was very efficient and well organised. Office people were easy to contact and very prompt in their response. Thank you very much for building such a lovely home for us. Cost of the construction was same as what we been quoted at start.
Thank you
Jas & Akshita Patel

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Brett A.

Brett A.Greater Melbourne (Metropolitan), VIC

Half way and going great

published

[name removed] is the best building supervisor we have ever had. We are about half way through building our 4th house and it is going really well thanks to [name removed]. He is very thorough, checking all the trades do what is expected. He really has our back and his attention to detail is impeccable.

Site Admin
Build StageMid-Construction
Daniel

DanielGreater Melbourne (Inner), VIC

  • 3 reviews

Great Quality Home

published

Had a home built with Metricon in East Gippsland.
Building Permit. 1756931709290
Contract no. 704300

Great experience with Metricon building my first home, quality of work was great and the build time was fast.
I would like to make a special mention of [name removed] in the Bairnsdale Sales Office for all his help and suggestions, and a special mention of [name removed] my Building Supervisor for keeping up me to date and making sure all work was done to an amazing standard.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Vando

VandoGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Before you build with Metricon

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Metricon
Team M.Metricon
Trevor S

Trevor SVictoria

Metricon Review

published

Sales team were awful to deal with (Traralgon office) however the site manager ([name removed]) and tradies were excellent to work with and quite accommodating. The build was managed well by the site supervisor . The workmanship was excellent The only issue we had was with the efficiency of the sales staff who were misinformed didn’t include some of the features we requested in the contract. The contract signing procedure was badly executed. We have no towel rails in the bathrooms, we requested drawers in the walk in robe and got open cabinetry etc. Final estimate was as expected We built the Santorini 28. Development approval #5447498371765. Contract #[Number Removed]. Santorini 28 Building supervisor [name removed]

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Metricon
Team M.Metricon
Parvinder

ParvinderGreater Melbourne (Outer), VIC

Poor quality of work and No Liability

published

I built with Metricon a year ago. Poor quality of workmanship and cheap material used. I logged all the issues within the 90 days and still waiting for a response. It's been over a year.

My floorboards are swollen,water pressure is extremely low.Poor paint job

I will never recommend Metricon to anyone. They don't take responsibility and pass you on from one department to another. There is no complaints or escalation process.

I have emailed their Senior Management and awaiting response.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Metricon
Team M.Metricon
Page 2 of 168
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Questions & Answers

SageMaker

SageMakerasked

Metricon

Hi,

I recently purchased an 18 months property from the original owners which was built by Metricon. I have asked Metricon to send me the hand-over documents which has all inclusions (features, fixtures, etc) and a login details to their warranty portal.
I have been refused to these requests and was told that such request should come from the original owners before they can send the documents to me as new owner.

The original owners have nothing to do with the property anymore and have no obligations to get involved.
As the second owner who has all relevant papers to prove that, why can't I request to have these pass on to me?

Thanks in advance.

1 answer
Metricon
Team M.Metricon

Hi SageMaker, please be advised we have received this same request via our website, and have responded with relevant information, details and next steps. We wish you all the best with your established Metricon Home.
Regards,
Nathan
National Customer Care
Metricon Homes

Paula S.

Paula S.asked

Metricon

Who in this day and age doesn't want nbn to their house? Apparently we don't because we weren't given the option of connecting it.

No answers
Nilanga S.

Nilanga S.asked

VIC, Metropolitan Melbourne

Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.

"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.

We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."

I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).

1 answer
Metricon
Team M.Metricon

Hi Nilanga S.

Thanks for your question via Product Review,

We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.

A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.

As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.

As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.

We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.

Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.

We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.

Regards, Nathan National Customer Care, Metricon Homes

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