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VIC, Metropolitan Melbourne, QLD, Robina, VIC, Regional Victoria, etc...Reviewer Photos & Videos
- VIC, Traralgon
- Verified customer
Good, but not up to the standard you would expect.
The build was managed very well and complete on time but when it finally come to handover there was such a stuff around to get the keys and a mess was left at my house. My house was suppose to have its “final clean” but when I arrived there for handover there was still dust on the walls and footprints on the floor boards. If that was the only problem I would have been very happy. It was later that I discovered none of the bathrooms had exhaust fans in them and my rear sliding door to the backyard did not have a lock on it. Things I just assumed...Read more
a new house would have but maybe that’s my mistake for assuming I guess. After all that I decided to stick my head up into the manhole for the roof space just to have a quick look. Upon climbing into the roof I noticed that the exhaust ducting for my Kitchen range hood had not been correct plumbed up to the flue that had been installed and the ducting was just flapping about. I also noticed that the service light that had been installed in the roof had also not been mounted properly either and it was just hanging from a single screw of one of the roof trusses. Both very poorly done I must say. Overall the house looks good but the finishings that you would expect in a modern day house we’re not there. Being the second home I have built I knew the standard for which I was expecting and Metricon just did not deliver or meet those standards. Also it has been a month since the build and there countless texts and emails none of those things have been rectified and I am now having to spend more money to get them done
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HarshGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Will never go back to Metricon again
I had the worst experience with Metricon and it all comes down to the Site Supervisor who was in charge. He had absolutely no idea what he was there for. I would ask him if he were to build a house for himself would he do it this way? He waited for me to point out any issues. For example pouring of the concrete in the driveway and the outdoor looked like a child had done that. I will never never go back to Metricon. And their service is pathetic and rude. And all this at a time when there are fewer people constructing houses.
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Team M.Metricon
Hi Harsh
Thank you for your feedback. It is very disappointing to read what you have experienced throughout your build. We understand throughout the process of building your dream home there are and... Read more
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Tenee CollinsSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Amazing from start to finish!
From our first meeting with our sales person to hand over we have been so happy with the process. This is our first home so we were super in-experienced, Metricon helped us through out the whole build. Their staff are always happy to answer questions and go out of their way to help. We have every intention of building investment homes in the coming years and very safe to say we will be using Metricon.
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Cara A.Metropolitan Adelaide, SA
- SA, Parkside
- Verified customer
Worst Experience!
As a first home owner and builder I expected a couple of hurdles but i also trusted the “professionals” to help with the process.
Everything through the build was great.
Then i moved in.
I noticed that when i emailed through my carpet choice i indicated that i wanted to select a different tile.. i never got a response, so i assumed then that she has chosen a tile like i described. But that didn't happen, although she definitely got my email because the carpet was correct.
Empty promises! My site manager then said he would close the gap Under the cupboard in my dishwashing provision with a kickboard and change the handle on the butlers pantry.. never happened..
...Read more
1 comment
Team M.Metricon
Thanks for sharing your review, Cara. We appreciate you taking the time to raise your concerns here and via our website. The items mentioned are currently being looked into and further information w... Read more
ill be provided via email as soon as possible. Should you wish to contact us directly in the meantime, we can be reached at [email protected]. Thanks again, EmilySimilar opinion? Write a review on ieatwords.com.au!
Pat WSydney Surrounds, NSW
- NSW, Baulkham Hills
- Verified customer
Great Build Experience
We were very happy with our build with Metricon Homes from the first stage of the process with [name removed], the studio team, our pre construction supervisor [name removed] to our Site Supervisor [name removed]. Our build was complete in record time thanks to [name removed] and his team. We would highly recommend Metricon Homes.
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- VIC, Geelong
- Verified customer
Excellent experience
I’m very pleased with the experience I’ve had with metricon. From the moment I got the quote to the end of the build. I have remained well informed of were we were at at all times. The most impressive part was when I went to site and the action and pace that the house was built.
Coming into uncertain times(COVID 19) the superviser put in extra effort to get me into my home and remained positive throughout.
Thanks metricon
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Robbie W.Metropolitan Adelaide, SA
- 2 reviews
- SA, Parkside
- Verified customer
The Best Building Experience
I was quite nervous about building our first home as generally when you research builders online you only ever hear the negatives.
From day one Metricon provided an experience above my expectations.
[name removed] in the sales team provided me with advice and guidance on what to look for in a block for months before I found one that suited my requirements in the suburb I wanted and then stuck with me and helped me create a completely custom floor plan.
After signing a pre-contract I moved to making my selections and was handed to my pre-sit...Read more
e manager [name removed] who was incredibly patient with all my particulars and his team ensured I made the right selections. [name removed] went above and beyond helping me complete the little things that prices up they don’t usually do (like a dog door priced up to be build straight into my Glass sliding door) pre build. Throughout this whole stage [name removed] was only a phone call away and I never needed to chase him up and the new selections centre is inspiring. After signing the contract I feared that the service might drop but it did not, my concrete was poured within two weeks (approvals were all completed whilst I made my selections) and my 280m2 house was competed within 6 months correct to the week he estimated on first contact. [name removed] my site manager was amazing and when I build again I’ll be specifically requesting he manage my build as there were no questions un-answered, our house is perfect and the two little issues I’ve had post handover he got a tradesmen out the same day to fix. In my eyes [name removed] efficiency has saved me thousands of dollars as I have only has to pay my mortgage for the land for a short time whilst he built it.Similar opinion? Write a review on ieatwords.com.au!
JAESouth East Queensland, QLD
- 2 reviews
- QLD, Robina
- Verified customer
Excellent Sales and Pre-construction people!
Our new Metricon house build 703672 has just started and we have very high praise for the sales [name removed] and pre-construction [name removed] people. They were very informative, very accomodating with our wishes, incredibly helpful and friendly, also patient. We cannot imagine how they could have done a better job. Happy to recommend their Robina office to anyone interested in building a home. Thanks very much!
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- NSW, Baulkham Hills
- Verified customer
New Home Build
A great experience dealing with both [names removed] throughout the pre-build phase of our new home. Excellent service and kept us moving forward. We enjoyed the experience and organisation. Whilst Metricon had their stock plans we appreciated being able to personalise the layout to suit our family for now and the future.
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Olivia and SamGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Our perfect first home!
Metricon were fantastic to deal with all the way through. From the initial appointment with the incredible [name removed] on Day One, (what an amazing first impression), to the beautiful and fun design studio ‘Studio M’ and right up until the exciting handover day! We are so happy in our new home. Special mention to [name removed] our site manager & [name removed] our Building Support Co-Ordinator, who made the process smooth & helped us with all the hiccups along the way.
Also a very special emphasis on [name removed] from sales. She was our...Read more
first point of contact and first impression with Metricon and she was nothing short of perfect. Lovely smile and super helpful, went above and beyond for us and her knowledge and experience helped us pick and design the layout of our home! Without her, this whole experience would’ve been very different. We thank you [name removed].Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- VIC, Regional Victoria
- Verified customer
Love my new home!
The build was managed very well by the site manager [name remove]. He communicated regularly and was always pleasant to deal with. The house is great but having lived in it now I have noticed some minor defects. Overall a positive experience and I am enjoying living in my new house.
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Manoj CMetropolitan Adelaide, SA
- SA, Parkside
- Verified customer
Excellent teamwork & good quality build
We build a double storey home and from start to finish Metricon Team have been exceptional and there was a clear and concise communication throughout the journey. We were very happy with the progress of the build of our home from initial consultation, designing, planning and execution.
From the beginning with consultation, designing and planning our sales consultant, [name removed] and pre-site manager, [name removed] were very professional and provided us lot of detailed information in relation to any changes we made and were very helpful and...Read more
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- VIC, Metropolitan Melbourne
- Verified customer
Perfection!
My build was so well managed that I am excited to recommend my building supervisor, [name removed] to others. Ilce is a very professional, competent and caring building supervisor who manages well, and provides excellent workmanship. I have not have any major issues pre, post, or during construction, any small issues that arose were handled swiftly and professionally. I am very satisfied with how well everything was handled. My final cost was spot on with my estimate. You can't ask for more than that.
A massive thank you to all involved, from the sales, admin and build teams. I look forward to making my new house a home. Thank you.
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Mark RGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Excellent Experience with Metricon
We have had a great experience building our dream first home with Metricon. The process was very smooth for us, and as first time buyers all of our queries and concerns were always answered. Our site manager was very approachable and professional throughout the entire build, we are very appreciative of the work he produced for us. He was always transparent with us, very accommodating and always timely. We would highly recommend Metricon to our family and friends.
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RobGreater Melbourne (Outer), VIC
- 3 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Highly recommended
Very happy. Great to deal with from start to finish. [name removed] the building supervisor was very efficient and well organised. Office people were easy to contact and very prompt in their response. Thank you very much for building such a lovely home for us. Cost of the construction was same as what we been quoted at start.
Thank you
Jas & Akshita Patel
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Brett A.Greater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Half way and going great
[name removed] is the best building supervisor we have ever had. We are about half way through building our 4th house and it is going really well thanks to [name removed]. He is very thorough, checking all the trades do what is expected. He really has our back and his attention to detail is impeccable.
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DanielGreater Melbourne (Inner), VIC
- 3 reviews
- VIC, Regional Victoria
- Verified customer
Great Quality Home
Had a home built with Metricon in East Gippsland.
Building Permit. 1756931709290
Contract no. 704300
Great experience with Metricon building my first home, quality of work was great and the build time was fast.
I would like to make a special mention of [name removed] in the Bairnsdale Sales Office for all his help and suggestions, and a special mention of [name removed] my Building Supervisor for keeping up me to date and making sure all work was done to an amazing standard.
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VandoGreater Melbourne (Metropolitan), VIC
- 5 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Before you build with Metricon
We are devastated of the unethical standard directed at us towards the end of our build. Our build is delayed by 8 months and Metricon is refusing to honour our contract delayed damages. Metricon breached our contract by charging us using the wrong payment method. To resolve the breach, they offered us to defer remaining payment until settlement and now they are not honouring that agreement.
Our build is stressful, there are so many breaches with building regulations, council requirements. We were not given opportunities to inspect defect...Read more
fixes, and were told they are fixed without evidence. Now, hoping to move in and got a call from a manager telling us they won’t pay us delayed damages. They threaten us that if we pursued the delayed damages, they will pursue the interest charges as there’s no written agreement even though the finance team leader agrees with us that agreement exists. How could any human beings use this strategy in this time of coronavirus, where people have lost their jobs and struggle to make ends meet to deny them the right to damages? We have many sleepless nights, sorting through our contract, domestic building contract act, regulations, seeking legal advices, complaints to VBA / council, and in doing so, have somewhat unable to provide our children with the care they need. I woke up one morning, and my wife was still compiling an email to justify why we were entitled to the damages. I am sadden to see these are the sort of people we are building our home with and for as long as we live in this house, it is nothing more than a reminder of the deceit and the emotional pain we have endured. If you are looking to build your dream homes with Metricon, please re-consider. Ask yourself this question, is this the sort of company you want to support with your hard-earned money? If they can treat someone else like this, what makes them treat you any different? If we had a chance to build again, no, we would not build with Metricon, regardless of how good their display homes looked. Good luck to you...1 comment
Team M.Metricon
Hi Vando
Thank you for providing the above product review however l am more than concerned upon reading what has occurred in relation to the contract. Are you able to provide more details to enable C... Read more
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Trevor SVictoria
- VIC, Metropolitan Melbourne
- Verified customer
Metricon Review
Sales team were awful to deal with (Traralgon office) however the site manager ([name removed]) and tradies were excellent to work with and quite accommodating. The build was managed well by the site supervisor . The workmanship was excellent The only issue we had was with the efficiency of the sales staff who were misinformed didn’t include some of the features we requested in the contract. The contract signing procedure was badly executed. We have no towel rails in the bathrooms, we requested drawers in the walk in robe and got open cabinetry etc. Final estimate was as expected We built the Santorini 28. Development approval #5447498371765. Contract #[Number Removed]. Santorini 28 Building supervisor [name removed]
1 comment
Team M.Metricon
We appreciate your taking the time to share your feedback, Trevor. Although we're thrilled to know construction was excellent and you're pleased with the quality and workmanship, we're sorry to read ... Read more
your comments regarding sales and contracts. We aim to provide excellent service in all aspects and the experience and service you've described are by no means in line with expectations. As part of our efforts to continuously improve, we've highlighted your review with Management for an internal review and appropriate action to be taken regarding training and development. If you wish to share any further feedback with us you are more than welcome to contact Metricon Customer Care directly via [email protected]. Thanks again, Trevor. Emily - National Customer Care ConsultantSimilar opinion? Write a review on ieatwords.com.au!
ParvinderGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Poor quality of work and No Liability
I built with Metricon a year ago. Poor quality of workmanship and cheap material used. I logged all the issues within the 90 days and still waiting for a response. It's been over a year.
My floorboards are swollen,water pressure is extremely low.Poor paint job
I will never recommend Metricon to anyone. They don't take responsibility and pass you on from one department to another. There is no complaints or escalation process.
I have emailed their Senior Management and awaiting response.
1 comment
Team M.Metricon
Hi Parvinder
Thank you for taking the time to provide your feedback in your above product review. It is certainly disappointing to read the concerns you have mentioned and we provide you with the opp... Read more
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Questions & Answers
SageMakerasked
Hi,
I recently purchased an 18 months property from the original owners which was built by Metricon. I have asked Metricon to send me the hand-over documents which has all inclusions (features, fixtures, etc) and a login details to their warranty portal.
I have been refused to these requests and was told that such request should come from the original owners before they can send the documents to me as new owner.
The original owners have nothing to do with the property anymore and have no obligations to get involved.
As the second owner who has all relevant papers to prove that, why can't I request to have these pass on to me?
Thanks in advance.
1 answer
Team M.Metricon
Hi SageMaker, please be advised we have received this same request via our website, and have responded with relevant information, details and next steps. We wish you all the best with your established Metricon Home.
Regards,
Nathan
National Customer Care
Metricon Homes
Paula S.asked
Who in this day and age doesn't want nbn to their house? Apparently we don't because we weren't given the option of connecting it.
No answers
Nilanga S.asked
Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.
"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.
We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."
I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).
1 answer
Team M.Metricon
Hi Nilanga S.
Thanks for your question via Product Review,
We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.
A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.
As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.
As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.
We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.
Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.
We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.
Regards, Nathan National Customer Care, Metricon Homes
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Team M.Metricon
Hi Derek
the difficulty having those items addressed to date. If you could provide some further information, l will happily look into the outstanding items, once l have access to your file. I will shortly contact you for more information. Looking forward to your reply.Thank you for providing your balanced feedback in your product review. That is very disappointing to read, not only that you had issues with items that weren't complete at handover but also... Read more