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- NSW, Moore Park
- Verified customer
Knowledgable staff and excellent listening skills made it a breeze
We have a challenging item in our house to match. Wendy was a treasure, listened and was able to point us in the directions of a few options that made the most of what we had.
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Review collected in partnership with OZ Design Furniture
SueoSydney, NSW
- NSW, Moore Park
- Verified customer
Love my new bar stools!
Great quality and excellent price due to sales item. Easy to check the store out and great customer service from Wendy to sort everything out. However, I picked up in store and the two staff in that day were robotic at best.
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- NSW, Moore Park
- Verified customer
Happy cudtomer
We purchased a leather chair from the Moore Park store. The saleswoman was extremely knowledgeable and helpful. The chair was what we wanted although putting it together was somewhat challenging
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EllierSydney, NSW
- NSW, Moore Park
- Verified customer
Excellent service
Bought dining room and chairs at the Moore Park store.
Craig the manager was amazing. He was extremely friendly, helpful, knowledgeable and very professional.
The furniture was transferred to the Tomago warehouse to be then delivered to Nelson Bay. The delivery went smoothly and we’re very happy with our purchase.
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ScottdSydney, NSW
- NSW, Moore Park
- Verified customer
Excellent Service
Bought everything I need to furnish my flat. Great range, great quality. The help from Moore Park sales staff was amazing, helped me choose what I needed. Delivery team were spot on. Well done all.
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RobinsGreater Melbourne (Metropolitan), VIC
- NSW, Moore Park
- Verified customer
Didn’t arrive
Bought 6 dining chairs well before Christmas (4-5 weeks) and had them delivered to Victorian store for pickup as relocating to Melbourne.
Only 4 of the 6 chairs arrived and one was slightly damaged.
Still waiting for the remaining 2 original order chairs to arrive, plus a 3rd to replace the damaged one.
How can 2 chairs not be delivered? There was also absolutely no paperwork with the 4 that did arrive, so no wonder things go missing. Very disappointing.
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- NSW, Moore Park
- Verified customer
Great service at the store, probably worst delivery experience ever
I purchased my new lounge at the Moore Park store on 2nd November. The salesperson was great, even helping me pick the colour and fabric that would best suit my place. However, after two attempts to deliver it, I'm still without a lounge. The first attempt the warehouse failed to book the guy would remove the arms (so it would fit in the lift), and the second time the warehouse gave the delivery guys the wrong lounge. Hopefully it's third time lucky.
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- NSW, Moore Park
- Verified customer
Seamless process! No pressure
Service was professional, yet personable. Staff was very knowledgeable and was able to answer all our questions immediately. There was no high pressure sales tactics either. Delivery was on point and on time.
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JuliecSydney, NSW
- NSW, Moore Park
- Verified customer
Great service and a great product
Store staff were very helpful and offered me the Black Friday discount even though it was a week earlier. The notification of delivery timeline in advance was spot on. The delivery of a very solid bookcase (up 3 flights of stairs) was cheerfully done. We are very pleased with the final product - a quality, solid piece of furniture that looks unique and interesting. Thank you
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Lena
- 3 reviews
- NSW, Moore Park
- Verified customer
Friendly and helpful in-store staff without being too pushy. Unprofessional delivery service.
Bought the dining table set that was displayed at the front. Fell in love with the dining table. Store was set up well. I paid for premium delivery and assembly. The sales assistant said I would receive the table in 2 weeks but it ended up being much longer than that as the table had to be shipped in. I was hoping to have it before a family gathering but it did not arrive when I had expected it to. When the dining set was delivered, one delivery man walked up to me with a dining chair and asked me to take it inside. I told him I was 38 weeks pr...Read more
egnant!! I cant believe the delivery man didnt even say much and asked me to carry a chair! Very unprofessional. I later found out he complained to my partner that we lived on level 5 and they only deliver to level 4 and charge an extra fee. I specifically asked the lady at the store if delivery to level 5 would be included and she said yes. Thankfully the dining set all fit in the lift so there was no need to complain about the dining set needing to go up stairs. The other delivery man was much more friendly and seemed to know what he was doing. Having said that my partner helped with moving some of the dining set and we both helped with taking the wrapping off the 5 chairs. I dont think we should have really needed to help that much considering OzDesign charged me for Premium Delivery and Set Up. The company needs to not charge customers for a service they do not deliver. They should be upfront and say that it is delivery and set up, which requires assistance from customers for some furniture moving and unpacking. False advertising.Similar opinion? Write a review on ieatwords.com.au!
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David
- 2 reviews
- 1 like
- NSW, Moore Park
- Verified customer
Good Service & Product
Victoria at Moore Park was very helpful in explaining the features of a sofa bed I was interested in purchasing. Everything went to plan from purchase to email confirmation & delivery.
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- NSW, Moore Park
- Verified customer
We are so happy this extendable table fits in our brand new apartment perfect!!
Ping @ Moore Park store provided exceptional customer service when we were looking for the violet oak wood extendable dining table. We were about to buy a table from another store and she convinced up to get this table which was in our price range.
Thank you Ping we will be back to shop more!!!!
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Tom
- 2 reviews
- NSW, Moore Park
- Verified customer
GREAT SERVICE
The woman who helped us was very good, she listened and offered good advice. The actual piece, the table is beautiful. The price was good. Would recommend to a friend.
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- NSW, Moore Park
- Verified customer
Horrible experience
I ordered my table in June its now October and it still has not been delivered. I was originally told I would have it in July, then Aug, then Sept....its now October, disgrace.
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JohnkSydney, NSW
- NSW, Moore Park
- Verified customer
Fits in beautifully
My Clients were very happy with their choice and the delivery service communication. Richard at Moore Park was extremely helpful when the selection was being made. I would purchase from him again.
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- NSW, Moore Park
- Verified customer
Love my Artwork!
I have purchased two different artworks from Oz Design. The second one I was looking at in store for a while and when I decided to buy it the piece was no longer in stock. The great staff helped me to order it, and ensured once it was in that I knew what time to pick it up. They also helped out with storing it until I could organise transport to pick it up as it was oversize for my car.
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- NSW, Moore Park
- Verified customer
Quality furniture
Store was easy to navigate and the staff was very nice and helpful. The cupboard we bought was solid wood and very pretty. The cupboard was even delivered assembled. Delivery was not great as the shelves inside were not stabilised and during delivery they moved from their places and ended up slightly damaging one of the plastic door catches.
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jan SSydney, NSW
- 2 reviews
- NSW, Moore Park
- Verified customer
Comfy chairs
The staff were most helpful, we visited a few times to make really sure that these were the chairs we wanted. They were difficult to assemble by 70+ male but worth it in the end. Very comfortable and very smart looking.
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SallytSydney, NSW
- NSW, Moore Park
- Verified customer
I need a mirror
I had seen the mirror in store then did a phone purchase with pick up the following week. All very easy and no problems. Staff helpful in store and on the phone
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- NSW, Moore Park
- Verified customer
Your sales team and the delivery guys were terrific - very impressive!
Easy to order, lots of help @ Moore Park and the just as easy to have delivered - on time and fantastic. The guys assembled, cleaned the boxes and took it all away with them - Perfect!
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