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Reviews

4.2

104 reviews
5
(72)
4
(14)
3
(2)
2
(3)
1
(13)
  • Product Quality
    4.7 (65)
  • Return Claim MadeYes (2) · No (65)
  • Warranty Claim MadeYes (0) · No (67)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    4.6 (64)
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Knowledgable staff and excellent listening skills made it a breeze

published

We have a challenging item in our house to match. Wendy was a treasure, listened and was able to point us in the directions of a few options that made the most of what we had.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park Oz Design
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Review collected in partnership with OZ Design Furniture

Sueo

SueoSydney, NSW

Love my new bar stools!

published

Great quality and excellent price due to sales item. Easy to check the store out and great customer service from Wendy to sort everything out. However, I picked up in store and the two staff in that day were robotic at best.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore Park NSW
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Review collected in partnership with OZ Design Furniture

Happy cudtomer

published

We purchased a leather chair from the Moore Park store. The saleswoman was extremely knowledgeable and helpful. The chair was what we wanted although putting it together was somewhat challenging

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture



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Ellier

EllierSydney, NSW

Excellent service

published

Bought dining room and chairs at the Moore Park store.
Craig the manager was amazing. He was extremely friendly, helpful, knowledgeable and very professional.
The furniture was transferred to the Tomago warehouse to be then delivered to Nelson Bay. The delivery went smoothly and we’re very happy with our purchase.

Review collected in partnership with OZ Design Furniture

Scottd

ScottdSydney, NSW

Excellent Service

published

Bought everything I need to furnish my flat. Great range, great quality. The help from Moore Park sales staff was amazing, helped me choose what I needed. Delivery team were spot on. Well done all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore park
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Review collected in partnership with OZ Design Furniture

Robins

RobinsGreater Melbourne (Metropolitan), VIC

Didn’t arrive

published

Bought 6 dining chairs well before Christmas (4-5 weeks) and had them delivered to Victorian store for pickup as relocating to Melbourne.
Only 4 of the 6 chairs arrived and one was slightly damaged.
Still waiting for the remaining 2 original order chairs to arrive, plus a 3rd to replace the damaged one.
How can 2 chairs not be delivered? There was also absolutely no paperwork with the 4 that did arrive, so no wonder things go missing. Very disappointing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThe same one I selected above. Why ask again.
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Review collected in partnership with OZ Design Furniture

Great service at the store, probably worst delivery experience ever

published

I purchased my new lounge at the Moore Park store on 2nd November. The salesperson was great, even helping me pick the colour and fabric that would best suit my place. However, after two attempts to deliver it, I'm still without a lounge. The first attempt the warehouse failed to book the guy would remove the arms (so it would fit in the lift), and the second time the warehouse gave the delivery guys the wrong lounge. Hopefully it's third time lucky.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
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Review collected in partnership with OZ Design Furniture

Seamless process! No pressure

published

Service was professional, yet personable. Staff was very knowledgeable and was able to answer all our questions immediately. There was no high pressure sales tactics either. Delivery was on point and on time.

Customer Service
Product Quality
Return Claim MadeNo

Review collected in partnership with OZ Design Furniture

Juliec

JuliecSydney, NSW

Great service and a great product

published

Store staff were very helpful and offered me the Black Friday discount even though it was a week earlier. The notification of delivery timeline in advance was spot on. The delivery of a very solid bookcase (up 3 flights of stairs) was cheerfully done. We are very pleased with the final product - a quality, solid piece of furniture that looks unique and interesting. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

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Lena

Lena

  • 3 reviews

Friendly and helpful in-store staff without being too pushy. Unprofessional delivery service.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

David

David

  • 2 reviews
  • 1 like

Good Service & Product

published

Victoria at Moore Park was very helpful in explaining the features of a sofa bed I was interested in purchasing. Everything went to plan from purchase to email confirmation & delivery.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park NSW
See all answers

Review collected in partnership with OZ Design Furniture

We are so happy this extendable table fits in our brand new apartment perfect!!

published

Ping @ Moore Park store provided exceptional customer service when we were looking for the violet oak wood extendable dining table. We were about to buy a table from another store and she convinced up to get this table which was in our price range.

Thank you Ping we will be back to shop more!!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Tom

Tom

  • 2 reviews

GREAT SERVICE

published

The woman who helped us was very good, she listened and offered good advice. The actual piece, the table is beautiful. The price was good. Would recommend to a friend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

Horrible experience

published

I ordered my table in June its now October and it still has not been delivered. I was originally told I would have it in July, then Aug, then Sept....its now October, disgrace.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with OZ Design Furniture

Johnk

JohnkSydney, NSW

Fits in beautifully

published

My Clients were very happy with their choice and the delivery service communication. Richard at Moore Park was extremely helpful when the selection was being made. I would purchase from him again.

Customer Service
Product Quality
Store LocationMoore Park

Review collected in partnership with OZ Design Furniture

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Love my Artwork!

published

I have purchased two different artworks from Oz Design. The second one I was looking at in store for a while and when I decided to buy it the piece was no longer in stock. The great staff helped me to order it, and ensured once it was in that I knew what time to pick it up. They also helped out with storing it until I could organise transport to pick it up as it was oversize for my car.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park Sydney NSW
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Review collected in partnership with OZ Design Furniture

Quality furniture

published

Store was easy to navigate and the staff was very nice and helpful. The cupboard we bought was solid wood and very pretty. The cupboard was even delivered assembled. Delivery was not great as the shelves inside were not stabilised and during delivery they moved from their places and ended up slightly damaging one of the plastic door catches.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Review collected in partnership with OZ Design Furniture

jan S

jan SSydney, NSW

  • 2 reviews

Comfy chairs

published

The staff were most helpful, we visited a few times to make really sure that these were the chairs we wanted. They were difficult to assemble by 70+ male but worth it in the end. Very comfortable and very smart looking.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSuper Centre at Moore Park
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Review collected in partnership with OZ Design Furniture

Sallyt

SallytSydney, NSW

I need a mirror

published

I had seen the mirror in store then did a phone purchase with pick up the following week. All very easy and no problems. Staff helpful in store and on the phone

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Your sales team and the delivery guys were terrific - very impressive!

published

Easy to order, lots of help @ Moore Park and the just as easy to have delivered - on time and fantastic. The guys assembled, cleaned the boxes and took it all away with them - Perfect!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

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