came into the store in Bendigo and couldn't be happier with the service we got! The staff member Lauren was really helpful and knew her stuff. i will definitely be back.

They send us a text about Boxing Day sales. We go to buy a dining table chair that we already bought 6 of. The price of the chair has gone up by a $100 each and NO sale! What a joke!

We have bought several items from focus on furniture over the years, generally the service has been reasonable although David was to another level from the Springvale store. He understood our needs, spent time advising the best products and was very knowledgeable and professional. For any future needs we will surely be back to the springvale store and deal with David exclusively. He has great customer service skills, very polite and courteous. Thank you David for making our visit a memorable one with a positive experience.

Love the whole Focus range, they always have new items available. Pricing is so affordable for the great quality of the items. The Daylesford range I purchased is stunning in my new home. Would definitely recommend, the whole process from ordering to delivery was so easy. I paid for delivery and assembly, the drivers were great and so quick!

Hi everyone Beware buying anything from from focus on especially south wharf.we bought new leather lounge on 18th of dec & delivered on 19th with cuts & scratches on leather sofa.we contacted store they are not taking responsibility and Manager said its outside company and we have to contact them. Focus on organised this delivery and should be their responsibility. Its very harassing. Its worse deal than buying pre used stuff. We wasted $4000 money and now we are wasting time.

Worst product and worst cutomer service. [Name Removed] Treats customers like cash cow. They dont care about after sales support, failed to deliver me brand new quality product. No after sales support available, all the stores are shutting down.

As per them buy a leather lounge but sit on them with your jeans pant on. Hahahahah

They are bunch of useless people tinching money from customers
Reported this to fairtrading

Dont buy from focus on! They guarantee delivery for a future date just for the sale and cant deliver. Constantly beating around the bush and always promising they will know more the next day. How about be honest and more transparent! Now Ill be moving into a new house without furniture and hosting Christmas. Pathetic! Worst of it all they dont even give me any other options but wait until January/February.

Made a massive purchase at ACT store. In the end i ended up a fair trading claim and needing a lawyer. Due to Focus breaking consumer law, and not replacing an item with 10 YEARS warranty.

completely dissatisfied with product, ie a bed. in less than a month it dipped in the middle causing significant back pain. in as much as they accepted to exchange the product after waiting for months, such products should never be allowed in the shop from a health risk point of view

Worst Scammers Ever. Got Leather Sofa set for $3000 and not even in 1.5 yr, the skin of leather sofa started coming off. When complaint Focus on furniture refused by saying that I should have got 5 year warranty for extra. Couch Now seem to be not even leather to us. It seems like they lying to sell fake products. BE AWARE

Had difficulty purchasing matress and bedroom furniture that suits my finances and delivery times. Andrijana, Kane, and Kylie went above and beyond to explore all options to ensure my preference.

A big thanks to Dominic at South Wharf store. He went above and beyond to assist us. We were so happy. Great Delivery also. Thank you so much guys!! Faultless!!

We visited 3 Focus on Furniture shops to find what we wanted, and Fountain Gate (Narre Waren) shop was the only shop we found what we wanted with a good offer. The store was properly organized to get a real feel of the furniture.

The sales staff were very professional, as we were fussy customers, where we changed what we ordered few times. Absolutely nice and professional people. Helped us with recommending to select certain items and we were very happy with them.

It's been more than a month after receiving the furniture and we are very happy with the delivery and also it was easy to assemble.

Not worth it, rubbish products and terrible service. Have had my couches 1 year and have had multiple structural issues. Can't even be bothered calling to try and resolve them

Furniture is poorly made. Only 12 month warranty on dining chairs. 3 Benson chairs have split through the legs 18 months after purchase. Customer service accused me of treating them poorly. We hardly used them, just for 15 mins at dinner each evening. They insulted me with a small discount to purchase more of their furniture! Be careful as company has recently closed most of their stores, including Marsden Park where I bought my chairs. Don't touch this furniture.

Quite happy with the couch we bought 12 months ago. It has survived 2 toddlers, a wine spill and a naughty puppy and is still in pretty good condition considering.
Good value.

Just want to mention how cheap their delivery and assembling fee is. It costs us $99 for delivery and assembling of a sofa (8 months ago). Very cheap compare to other places.