I buy bed frame and mattress and Jazel was wonderful.
She took time to show me many products and was very informative. She explained all warranty and care instructions. Very satisfied and will return.

We were assured that we are purchasing good quality furniture for my elderly Father, so a great sales lady. On delivery we noticed finishes on the furniture was different colours which we had changed over after a lot of calls. A few years down the track and we now have stainless steel chairs with broken backs, the welding from the seat holding the back is only a tack welded which is hidden by the material, a very dangerous form of manufacturing, They cannot help us with this as there is only a 1 year warranty not 5 years as we were told. VERY POORLY MADE FURNITURE.

Unfriendly staff. Careless ordering. I had to wait more than a month when they agreed to deliver it in two weeks. Now they are disagreeing with what they have said during ordering.

Went into the Focus on Furniture store at Springvale and was served by David. David was extremely helpful and his knowledge of products was phenomenal. He was very helpful in helping me choose my new lounge and went above and beyond to look after me with the price also. Great service and can't thank you enough. Anyone looking to buy new furniture for your home must go down and see David at Focus on Furniture Springvale!

Amazing service!
Kylie(Manageress)is the BEST! She had all the time in the world for me.. sooo helpful, delivery guys were Awsome! Very friendly, gave me almost an hour notice that they were comming, set up everything and took all the boxes... I’ll deffinetly be back!
Cheers
Dianne!

I recently purchased a 9 piece dinning table and unfortunately when delivered two chairs were missing and the table was incorrectly manufactured, therefore we couldn’t put it together. After an email and phone call to the store we purchased from we were told we would receive a new table with the delivery of the two missing chairs - I was thrilled with the prompt follow up and response from the staff in the store. However on delivery day, instead of a new table I was given materials to build the table and complete things that should have been done during the manufacturing stage. Terrible product for $2,400... will not shop their again and encourage everyone to stay away, Dave your money, time and stress.

Ordered a sofa from FocusOn furniture in Mile End having been explicitly clear at the time of purchase that the sofa was required before a certain date (over a month in advance). I was told that it would be no issue and would arrive well ahead of time. This promise was even specified on the tax invoice I was provided with.

Having rang them two weeks before the due date, I was told the sofa was still in Melbourne. I rang back 4 days before the due date and the sofa was still in a container in Melbourne and hadn't moved! Needless to say we won't be getting our sofa on time.

Such a disappointing experience and so incredibly frustrating. What makes it worse is the unapologetic attitude of their staff each time I called up.

Had a lounge which we were told was Warwick Fabric that started pilling, raised a complaint and whilst I cannot fault the guy that come over to check it out and the guy with no power at the end of the phone the company summarised said "bad luck / deal with it. They blamed the poor old salesperson and made some excuses that the store shut down. Have recommended this product in the past but will not in the future. Might have to listen to others who go to places like Harvey Norman in the future whilst you will probably pay more but the aftersales service compared to this mob is chalk and cheese

highlighter color from my child’s hand got absorbed to sofa within seconds, doesn't go away. Leather cracks and peels off while cleaning with water. Just a week of usage. Cheating customers saying original leather terrible

We purchased a couch from Focus On and we realised how bad the quality was and how poorly made the couch was after it was delivered to our house. After using it for a few weeks, we also realised how uncomfortable the couch was and with some of the seats sinking in more than the others which comes down to the poor quality. When we asked if we could exchange it for something of better quality and comfort, we got told no since it is technically not a 'faulty' product and got told if we decide to sell it on our own and buy another couch from them, they would make sure we were ‘looked after’. Do you think I would make another purchase from a store that did not look after us the first time? The answer is no.

Our mattress is amazing, we cant be happier with the quality of our purchase. The staff took time to understand what we wanted and were knowledgeable about the products. Thank you for your help!

Bought a beside table which come in with more than 15 visible nail holes . The quality is really sh***t have to say.it looks like I paid $15for a faulty item whereas I actually paid $299. Requested refund and customer service says it is how it meant to be.

Zeke had a friendly approach and also very knowledgeable. He helped us with our choices and was very patient. Thank you for the great customer service. We will be buying our furniture at focus again.

came into the store in Bendigo and couldn't be happier with the service we got! The staff member Lauren was really helpful and knew her stuff. i will definitely be back.

They send us a text about Boxing Day sales. We go to buy a dining table chair that we already bought 6 of. The price of the chair has gone up by a $100 each and NO sale! What a joke!

We have bought several items from focus on furniture over the years, generally the service has been reasonable although David was to another level from the Springvale store. He understood our needs, spent time advising the best products and was very knowledgeable and professional. For any future needs we will surely be back to the springvale store and deal with David exclusively. He has great customer service skills, very polite and courteous. Thank you David for making our visit a memorable one with a positive experience.

Love the whole Focus range, they always have new items available. Pricing is so affordable for the great quality of the items. The Daylesford range I purchased is stunning in my new home. Would definitely recommend, the whole process from ordering to delivery was so easy. I paid for delivery and assembly, the drivers were great and so quick!

Hi everyone Beware buying anything from from focus on especially south wharf.we bought new leather lounge on 18th of dec & delivered on 19th with cuts & scratches on leather sofa.we contacted store they are not taking responsibility and Manager said its outside company and we have to contact them. Focus on organised this delivery and should be their responsibility. Its very harassing. Its worse deal than buying pre used stuff. We wasted $4000 money and now we are wasting time.