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ADSL, NBN, Fixed WirelessReviewer Photos & Videos
The CorfesSouth East Queensland, QLD
Great service.
We are on wireless internet which can have problems occasionally, but on the whole it has been better than feared. If we do have any internet problems we know we will get wonderful assistance from the crew at Internode. We have been with them for perhaps 15 years and they have always been able to quickly resolve any problems.
1 comment
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LizSydney, NSW
Long term customer but not happy
We have been a very loyal customer of Internode for a long time. But it's been very disappointing few weeks lately. We had ADSL connection up until a few weeks ago and our phone started playing - stopped working. Contacted the internode for the service and hasn't fixed so switched to NBN as we're told that will get a fast internet service and won't have problem with our phone connection. Well we switched to NBN service and internet connection is better now but our phone service has got disabled somehow. One of the reason we switched to NBN w...Read more
as to get our phone working but no explanation why the phone service is disabled. We have been trying to contact the internode about the issue and have wait on the line for minimum 30mins before talking to the tech support. We used to be a very happy customer but now we're so disappointed!!!
9 comments
Customer ServiceInternode
Hi Liz,
Part of your move to NBN would usually involve conversion of your landline service and porting of your number to a digital 'VoIP' service which works through your modem. Definitely have a cha... Read more
t to our team on 1300 788 233 so that we might help you out in getting those setting required to use the VoIP service once it's activated up and running.Trust me I have spoken to the Internode Tech support and they have no idea why it's disabled and I still waiting for the call back. The phone line was active for the first few days. But now if we call... Read more
the home phone number, we get the message is saying that the line is deactivated. So frustrating not being able to use the home phone as our house also has a weak mobile phone reception.Customer ServiceInternode
Hi Liz, did you have a related ticket number from your contact and case we could use to look into this further and help ensure that this is being followed up? - T
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Very satisfied with Internode
We have found the service proved by Internode to be very reliable and professional - in particular the staff are very helpful and caring. We do not not have a problem with drop outs with the service provided, since going wireless NBN and we are in FNQ.
1 comment
Customer ServiceInternode
Great to hear how well the fixed wireless network with NBN through us is serving you, Pippa! Thanks for sharing your thoughts and opinion on us as your provider, we're stoked to hear how pleased you are! - T
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suthoSydney, NSW
- 3 reviews
- NBN 50 (Gold)
- Verified customer
Long term customer
These guys have always looked after me over the years with ADSL connection issues at my house prior to NBN and general trouble shooting.
Never had reason to change for over 15 years. I've always been happy with their support.
No drop outs here. I just tested 46.9 up and 18.2 down. On NBN Gold unlimited.
Still happy with Internode
1 comment
Customer ServiceInternode
Absolutely fabulous review here, Sutho! Thanks for sharing your appreciation and support of us and the team :) - Happy 15 years and here's to many more! - T
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TrevorIllawarra, NSW
my experience with Internode
get great service from Internode,support staff are very knowledgeable and friendly have only had one short outage,would highly recommend Internode as an ISP provider,great speed on the gold 50 plan,
1 comment
Customer ServiceInternode
Cheers Trevor! We're stoked to hear this and thank you for your awesome review!
- L
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FetchTV
FetchTV application was done online. Pretty straight forward as I am an existing customer of Internode. FetchTV box was delivered within quoted time. Setup was pretty easy as well. Happy customer !!!
1 comment
Customer ServiceInternode
Thanks heaps, Wayne, great to see!
-L
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candyshoppeSouth East Queensland, QLD
- 2 reviews
Reliable service
As a long term customer I can confirm that I haven't experienced any issues with Internode. Upgrading to NBN in 2022 was seamless. However I was assured by a representative that i would keep my pre-NBN phone number. On the day of installation I was given a new phone number so something wasn t communicated. Telephony staff are knowledgeable and easy to understand.
2 comments
Customer ServiceInternode
Thanks so much, candyshoppe! Please let us know if the phone number issue remains unresolved, otherwise, we're very happy to read your review!
- L
In the end I stayed with my new number as it was a great opportunity to finally get rid of unwanted dinner time callers.
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DilbereDarling Downs, QLD
- 2 reviews
Everything I could ever want or need, and more
I've been a happy and contented Internode customer for over 10 years. Their internet services are superb with excellent NBN plans and competitive pricing. Customer service is second to none with a positive and friendly attitude. Any problems I've had they have taken care of it in a professional and timely manner preventing me from any down time. Helpful, friendly, professional, everything I need in an ISP. If I could rate them with stars, I would give them 10 out of 10. An Australian company whom I cannot recommend high enough to anyone wanting the best.
1 comment
Customer ServiceInternode
Whoa, thanks so much, Dilbere! This is a wonderful review and we couldn't be happier to read it!
- L
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IgorSydney, NSW
- 3 reviews
False advertising and poor service
Internode used to provide great service when it was Australian-based, but now relies on incompetent off-shore call-centres that do not care and have no idea what I signed up for.
1 comment
Customer ServiceInternode
Hi Igor,
Thanks for leaving your thoughts, we do appreciate it!... Read more
Our primary Support teams are still very much based in Adelaide, with the large majority of calls going there, however, in some circumstances, especially due to high demand, calls will overflow to our our parent company, iiNet and their centre in Cape Town, with back end calls being routed to the group owner TPG's call centre in Manila. All staff do their very best to help, so we're disappointed to hear that you've had a sub-par experience. We can absolutely help turn this around - if you happen to have a ticket number handy (you can obtain one here: https://secure2.internode.on.net/contact/online/support/ ) we can then use this to locate your account so we can help you. Please know that should this not suit, our Complaints Handling Policy ( https://www.internode.on.net/about/legal/complaints_handling/ ) is always able to use used as well. Thanks again for dropping by! - LSimilar opinion? Write a review on ieatwords.com.au!
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Great service when it's needed
Support staff are knowledgable with a positive 'can do' approach to resolving any issues. Friendly and professional staff who provide great customer support. Usually quick response times and good follow up.
1 comment
Customer ServiceInternode
Thanks so much, Elaine! We'll continue to be 'can do', for you!
- L
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Perfect service in all areas
Perfect service, even when I had a problem (drop outs and slow internet) that was not Internode's fault, they helped till it was solved. A new modem was also supplied, that was thought to be faulty, which worked out was not faulty.
1 comment
Customer ServiceInternode
Jenny, cheers for your review! We are so happy to hear that we were able to sort out your internet service for you.
- L
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Cyrene and Gary G.Metropolitan Adelaide, SA
- 2 reviews
Excellent Internet service provider!
I am with internode for almost 2 years now and i have a excellent internet speed (unlimited NBN $79/ a month), we have 8 devices running at the same time and never had a problem with the speed, the transition from ADSL to NBN was a quick and easy process over the phone. Internode have a excellent technical and customer service support team, they provide SMS notifications for the status and follow through with the outcome.
1 comment
Customer ServiceInternode
We couldn't be more happy to hear this, Cyrene and Gary! Thanks for being with us thus far and for allowing us the opportunity to help you when you've needed it.
- L
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Driver1981SUCCESS
Great service from a great company
The NBN service from Internode is excellent. They have excellent customer service and local call centres. I recommend Internode to anyone. Don’t fall for cheap imitations. This company have great prices and great service.
1 comment
Customer ServiceInternode
Wow, this is awesome, Driver1981, thanks so much!
- L
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JulesMetropolitan Adelaide, SA
- 2 reviews
Reliable and dependable
I have been with internode for years and never any problem- local support and excellent staff and systems and switching to NBN was effortless - great company and happy to highly recommended
1 comment
Customer ServiceInternode
Thanks for giving us the chance to upgrade you to NB, Jules. We're super happy to read your recommendation!
- L
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Reliable, just right for my and my family's needs
Other providers are much cheaper for the same product, with one company offering speed >50mbps & unlimited data at $60/m.
I stay with Internode because the service is exceptional; connection is reliable.
1 comment
Customer ServiceInternode
Thank you Macca! This is exceptional praise for us and we're very grateful for it!
-L
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James H
- 5 reviews
NBN with internode is Excellent
Customer service excellent and the speed is great AnD NBN speed okay Will be
With internode for a long time they are most helpfully and. Nice and Friendly on the phone Thanks internode your Internet rocks thanks heaps keep up the great work 100/100
1 comment
Customer ServiceInternode
Thanks for being a 10/10 customer for us, James!
- L
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The reviewer stated that an incentive was offered for this review
WensMetropolitan Adelaide, SA
- 2 reviews
Good customer service
Connection is very reliable, but slow at certain times.
Have had no issue with connection, but with my mail account.
The internode person, was extremely helpful, patient and knowledgeable. After a very long and detailed conversation, he was able to provide the correct solution and the mail account is working again. He was courteous, extremely patient and I was really pleased with the service provided.
1 comment
Customer ServiceInternode
Great to see that we were able to lend a hand, Wens! Thanks for letting us help you!
-L
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MarcSouth East Queensland, QLD
Internode NBN Rocks!
Internode provides a very reliable NBN service and their customer service is always excellent. Every time I have experienced external or internal issues with our NBN, Internode has resolved them in the first call.
1 comment
Customer ServiceInternode
This is awesome Marc, thanks so much!
- L
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Helpful Help Centre
Recently I was notified that I was about to use all of my data allowance for the month. I had upgraded to the next higher plan which has unlimited data, unfortunately this wasn't due to commence for another week. I rang Internode and they upgraded me the new plan immediately at no cost. That's great service.
1 comment
Customer ServiceInternode
Thanks for allowing our team the chance to jump in and to process the upgrade for you, Chris! We're stoked to have been able to help you.
- Leo
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Most Reliable Service Ever
The service is always running at speeds that are advertised. Every time I've needed to call tech support, the customer service is way beyond exceptional. They're always helpful and knowledgeable.
1 comment
Customer ServiceInternode
Thank you very, very much, Sergio!
- L
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Questions & Answers
Alex W.asked
It seems that Internode is good in SA and Vic. How about NSW?
1 answer
Customer ServiceInternode
Hi Alex,
We think our service is great across the country!
Ideally, it comes down to several factors:
* The connection type you have
* The infrastructure that connection runs over.
Have a chat to our teams via 13 66 33 and they can help.
- L
David H.asked
Been with internode for 4 days. Signed up for unlimited 50/20 speed. When I log into my account my usuage says 0 gb but been using the net a lot.
1 answer
Customer ServiceInternode
Hi David,
Use will be counted from the time the service was activated, so it should be updated shortly, if not already.
-L
mahasked
I was with NBN then moved to another company did that that while in the cooling period for another provider,why I was sent a bill to pay if another provider was providing the service??
1 answer
Customer ServiceInternode
Hi Mah,
There are no cooling off periods on our services. If you've signed up for a service and it was connected, then you will be charged for it.
- L
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Customer ServiceInternode
Happy 15 years with us! Most excellent to hear how pleased you are and we look forward to more years of fantastic service :) - T