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Reviews

4.7

1,766 reviews
5
(1,546)
4
(73)
3
(17)
2
(25)
1
(105)
  • Product Quality
    4.8 (792)
  • Return Claim MadeYes (19) · No (864)
  • Warranty Claim MadeYes (87) · No (784)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.9 (862)
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Carlos and joe

published

Happy with Carlos and joe service timing and delivery the service in great approach and friendly and good timing as well, looking after product well and good presentation after recovering



1 comment
King Living
Elizabeth R.King Living
Mark Smith

Mark SmithSydney, NSW

Jizette - Fabulous

published

We purchased our latest lounge from the Chatswood store.
Jizette made the whole buying experience so easy.
She is informative & knowledgeable on all aspects of the King Living range.
No pressure selling.
Fabulous.
Thank you

1 comment
King Living
Elizabeth R.King Living

Carlos was fabulous!

published

Fantastic customer service and very knowledgeable. Was so professional and quick to fix an issue we were having with the lounge. King is by far the best company for furniture.

1 comment
King Living
Elizabeth R.King Living
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Ask for Jizette

published

We have just purchased a Zaza sofa and were fortunate enough to be looked after by Jizette. I can be indecisive at the best of times but Jizette gave me nothing but confidence in our decisions. She knew the products back to front, she was clear with suggestions on what would look good as well as being practical with small kids. Her assistance was detailed, she was warm and she was not afraid to let us know if she thought certain configurations and materials wouldn't be a good choice for us. We would come back because of Jizettes customer service.
We're looking forward to receiving our Zaza : )

1 comment
King Living
Elizabeth R.King Living

reupholstery of 20 year+ King leather sofa

published

Absolutely thrilled with the reupholstery of our 20+ year King leather sofa. Sam & Karl were particularly strong, polite and professional, with absolute care taken delivering the (covered) sofa in the rain.

1 comment
King Living
Elizabeth R.King Living
stevei

steveiSydney, NSW

  • 15 reviews
  • 1 like

Fantastic experience from beginning to delivery.

published

Daniel and Leanne looked after my purchase from King Living Moore Park. I couldn't have been happier. Professional advice, they knew their products, fantastic help with choosing fabrics to match my pieces. Great "sale" prices and the delivery guys were on time and did everything to set it all up just the way I wanted it. The furniture is great quality and looks stunning! 10/10.

1 comment
King Living
Elizabeth R.King Living
Goold Solicitors

Goold SolicitorsSydney, NSW

  • 3 reviews

Great Delivery Guys

published

Lounge is Great took a bit of time to get re backorder.

But I must comment on Sam and Karl - Delivery Impeccable - Fast - Professional - Fantastic - Delivery - Impressed - Polite - Clean and Tiday

1 comment
King Living
Elizabeth R.King Living

Patient, friendly, capable service - wonderful products

published

Kristina welcomed me to the store a number of times as I dithered over my decision. She happily explained the choices and changed the set-up of the furniture to demonstrate its features to family members I’d brought with me. Thank you for your friendly, patient and knowledgeable help Kristina.

1 comment
King Living
Elizabeth R.King Living

Customer service - surpassed expectations

published

I had an idea what I wanted to purchase and it came to complete fruition with the invaluable help of Paulette. Not only with the selection, but the easy and Grace Paulette showed us our options. Our whole experience was pleasant from beginning to end and Paulette helped make a hard choice easy.
We left the store, we both felt thrilled and confident we had purchased exactly what we wanted!
THANKS PAULETTE!!

1 comment
King Living
Elizabeth R.King Living
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Sara A

Sara A

  • 2 reviews

Great help to pick and order our sofa today

published

We've been into the Chatswood King Living shop several times during the last year to figure out the best couch solution for our semi that we're currently renovating. Today, we finally made a decision thanks to the very professional and friendly help from Pree. Pree did several different layouts for us and was very sweet, knowledgeable and patient with us. I'm confident we've now ordered a couch that will fit beautifully in our home and I can't wait for the house to be finished and then take delivery of our Jasper II! Thank you Pree! From Sara

1 comment
King Living
Elizabeth R.King Living

Excellent service

published

Irene Lujan assisted me with the purchase of a lounge and was extremely patient and helpful to me in making a choice from your large and well made products. I visited several times before making my final decision and now wait with pleasure its arrival. Many thanks Irene.

1 comment
King Living
Elizabeth R.King Living
Fleur

FleurSydney, NSW

  • 2 reviews

Great experience!

published

Absolutely love our new bed! We are thrilled with the colour and the service from Dora at the store was wonderful. We are particularly thankful to Sam and Karl for the installation today. Friendly, polite, professional and just all round lovely warm men who couldnt do enough for us. We have had a great experience and now a great bed too!

1 comment
King Living
Elizabeth R.King Living
Therese Jordan

Therese JordanSydney, NSW

Another good experience with King

published

Easy to move around store & find chairs
Range of products very good & staff very helpful but not pushy
Quality has always been good
Sam & Karl who delivered chairs were excellent. Helpful & meticulous with tidy up

1 comment
King Living
Elizabeth R.King Living
MSc

MScSydney, NSW

  • 3 reviews

The furniture is fine

published

King furniture has a reputation, therefore it was an easy decision to make and I bought a lounge set. But I was disappointed as the rods rusted within 10 months or atleast I realised it within 10 months of the delivery. King furniture was quick to acknowledge and has now replaced the covers and rods free of charge. The service, delivery people were wonderful.. that is your saviour, King furniture! The guys who came to replace the covers and rods were responsible, helpful and polite. They reassured me about the product and my purchase.

1 comment
King Living
Elizabeth R.King Living
Rebecca

RebeccaGreater Melbourne (Metropolitan), VIC

Shocking quality and disgraceful service

published
1 comment
King Living
Elizabeth R.King Living
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Dina

DinaSydney, NSW

armchair/chairs/table/desk

published

The products are beautiful. I have them in my office. I had the final piece being the armchair delivered today. Each piece is perfect. My shop assistant was fantastic and gave me great advice. I had the pieces delivered and assembled at my office. Sam and Karl were great and were easy to deal with and even adjusted the other pieces in my room so it looks perfect. Thank you

1 comment
King Living
Elizabeth R.King Living

Carlos review

published

The store was clear in navigating
Customer service of king living was great once I identified the defect and very accommodating

Carlos was prompt and friendly. Very good customer service.

1 comment
King Living
Elizabeth R.King Living

Carlos Service Technician

published

Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!

1 comment
King Living
Elizabeth R.King Living
Karen T

Karen TSydney, NSW

  • 2 reviews

Thank you to Mitch for excellent service,

published

Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
Thanks Karen

1 comment
King Living
Elizabeth R.King Living
Ria I.

Ria I.Sydney, NSW

Great customer service, quality and beautiful lounges

published

Lounges were presented nicely and in separate areas so it was easier to navigate. Customer service was wonderful and Shannon was super easy going and willing to help. So many fabrics to choose from as well so you'll get exactly what you're after. Can't wait to receive our Zaza lounge.

1 comment
King Living
Elizabeth R.King Living
Page 5 of 89
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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