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Reviews

4.6

822 reviews
5
(667)
4
(83)
3
(6)
2
(17)
1
(49)
  • Product Quality
    4.8 (357)
  • Return Claim MadeYes (11) · No (416)
  • Warranty Claim MadeYes (14) · No (413)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    4.8 (428)
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Reviewer Photos & Videos

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April - salesperson

published

April was extremely helpful with helping us determine if the chair we had chosen was suitable for the space. She was very friendly and gave me numerous options to choose from. I haven't received the product as yet.



Maz

MazPerth, WA

Helpful staff

published

Store easy to navigate and Penny was very helpful to us in finding the sofas we needed. Quite extensive range of products to choose from. Looking forward to when we receive our sofas.

Kim K.

Kim K.Perth, WA

Joshs service in store

published

The service was great at Joondalup from Josh, he knew the product really well and within minutes shown me what I wanted. The range was great and I got exactly what I was looking for in my lounge.
The delivery guys where great as well. It took a little longer than anticipated, but worth the wait. Beautiful lounge, I’m very happy.



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Graham wa

Graham waPerth, WA

You may not receive what you have paid for - don’t pay until you see what you’ve ordered.

published

The TV unit I purchased was vastly different to the one in the showroom and didn’t have the features claimed by salesman. Nick Scali would not replace or refund payment.

1 comment
Nick Scali
Customer S.Nick Scali

Love nick scali, Great Service, Great Furniture

published

Me and my brother were looking for a lounge to buy and ended up popping in to nick scali to have a quick look at what they had . We were having a look around and were asked if we needed any help by Chris one of the Sales team . Chris asked someone questions regards what we were looking for and ended up showing us a few different styles and ended up buying one of your lounges . I thought the service we received by Chris was awesome, Chris was very knowledgeable and answered all our questions and concerns. The type of Service you just don’t get any more . Well done Chris, we will definately be back in the future to see you for more furniture.

Stuart P.

Stuart P.Kimberley, WA

Excellent service

published

Carl from Nick Scali Osborne Park provided excellent service and product knowledge. No sales pressure. Great range as well so we didn’t need to look anywhere else for our new couch.

great servive

published

purchased 2 lounges today from your Cannington store, saw Dominica, beautiful lady, excellent service and very helpful, store has a good product range and well set out, you can take your time to have a good look around, thanks Dominica xx

Frustrating experience

published
1 comment
Nick Scali
Customer S.Nick Scali

Customer Service

published

Was exceptionally well looked after by Josh. Came in twice and his patience and willingness to help on top of great knowledge and ability to explain and compare the products was wonderful. Felt comfortable and in control with a great guide who helped without pushing us into anything, meaning we left extremely satisfied in terms of service and product. Will come back to him again next time we need something from Nick Scali!

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Great salesman

published

We originally visited the cannington store to look for a new recliner couch, Justin listened to our needs, showed us our options and we left knowing what lounge we wanted to purchase. We visited another retailer and thought we would like to check out another style of couch at nick scali so we popped into our local store in Cockburn where Taha showed us new options. We decided we still like the original one and purchased that day. Both Justin and Taha had fantatsic customer service, listened to our needs, didnt pressure to make a choice and purchase that day
Cant wait to get our new couch!!

Julie M.

Julie M.Perth, WA

Worst customer service ever!

published
1 comment
Nick Scali
Customer S.Nick Scali
Louisa

LouisaPerth, WA

What a great sales person Chris is,!!!!!!

published

We just wanted to praise Chris! He was fantastic,polite,professional and made buying our new lounges a great experience .Gave us all the info & showed us all the fabric swatches to pick,Previously when we came to the store we were only shown one colour swatch & the sales person was just not interested ! Chris was the complete opposite, and a credit to your store with his service. Please thank him from us !
Regards Sue & Errol Austin.

Bamboo Handle

Bamboo HandlePerth, WA

  • 2 reviews

Good service and prices during the January sale

published

Good service and prices during the January sale. Bought 2 sofas and tables to go with them. Long wait for delivery but expecting that I’ll be kept informed on that by April (sales asssistant in store)

Hunting for something different in couches

published

Good service and non-pushy sales staff from the moment we entered the store. Paul was very knowledgeable in what look for in couches and what was a good value offer in this January sale.

Ryan

RyanPerth, WA

Great store

published

Helen gave us great customer service and was very helpful. Product range was impressive, but would of liked a particular dining table in a smaller size that was not offered.

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review

published

Navigation of store was good not cluttered clean and well laid out
Range of products was more than expected
Quality of products inspected was of a high standard
No assembly required on the item we purchased

This was customer service at it should be.

published

The store's layout is good. I loved the comfort of the displayed lounge and have now bought two. The amount of fabric colours and textures were ample.
Was most impressed by Chris's generosity and grace, as I'd interrupted his lunch break and he showed that customers do come first. Well done, Chris.
An enjoyable experience and I'm counting down the time until we receive our new furniture.

Georgia

GeorgiaWheatbelt, WA

Most amazing customer service

published

Louis greeted us at the store, he was friendly, knowledgeable and great to deal with. He made our shopping experience easy and enjoyable, it was our second time visiting the store.

jeanie

jeaniePerth, WA

First time I have visited Nick Scali ...........lovely furniture, I'll be back.!!

published

Range and quality, excellent
Easy to find, plenty of parking
I was looked after by Chris Bodosi who was extremely helpful and went out of his way to assist me.
Highly recommended

Inayah

InayahPerth, WA

Very satisfied customer.

published

My husband and I went the Nickscali in Midland yesterday took us 3 hours there couldn’t decide what we want, Rima spent 3 hours with us to help us choose whats best for our new house. She’s very lovely lady and has a lot passion! We have had very good service from her and the manager team. We’ve purchased our dream sofa and a set of Provence
I recommend this shop not just very high quality and also very friendly staff. I won’t spend so much money if I don’t get the best service in here. So Rima 5 stars for you.
Mitchell and inayah.

Page 5 of 42
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Questions & Answers

Ray

Rayasked

WA, Jandakot

Can someone please call me back on 0403 530 007 concerning order WT07822. I have received email stating ready for delivery on Tuesday 7/4/20 and I want to confirm amount to be paid. Thank you

1 answer
Nick Scali
Customer S.Nick Scali

Hi Ray,

Thank you for reaching out!

Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with any queries you may have regarding your delivery.

Sincerely,

Hayden
Nick Scali Customer Care

Noel R.

Noel R.asked

WA, O'Connor

trading hours

1 answer
Nick Scali
Customer S.Nick Scali

Hi Noel,

Thank you for reaching out!

You can view the trading hours of our showrooms on our website via this link here: https://www.nickscali.com.au/find-a-showroom/

Feel free to contact us via [email protected] should you have any other queries or concerns going forward.

Sincerely,

Hayden
Nick Scali Customer Care

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