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Reviews

(1,368)
(68)
(14)
(10)
(49)
  • Product Quality
    4.8 (316)
  • Return Claim MadeYes (6) · No (397)
  • Warranty Claim MadeYes (25) · No (377)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.9 (401)

Reviewer Photos & Videos


Sam B.

Sam B.South East Queensland, QLD

Love them so much. My dream sofa and coach.

published

We dropped in on Sunday 16/02/20 at Aspley showroom to look around. We met lovely Judith with professional advices and excellent customer service. We ended up buying some furniture and are quite happy with the deal as well as big help from show ground staff. Thank you so much Judith and Aspley Plush team for your great work.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley, QLD
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Plush

PlushSouth East Queensland, QLD

Finally found the Perfect Sofa at Plush

published

Found it "The Dion" (with the ottoman) is extremely comfortable for us and will blend perfectly into the living room of our new home. The experience we enjoyed at the Logan store was a great. Florent 'the manager' is a very friendly, happy and professional guy to deal with showing us all the options and important information we needed with no pressure. His assistants also friendly and helpful when we had a question or two. I think we will be back when we need a full lounge suite for our media room
Thanks Florent



Product Appearance As advertised
Store LocationLogan
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review



Kerri

Kerri

  • 2 reviews

Exceptional service

published

Florent at the Logan store was so helpful and could not do enough to help with getting a sofa that fitted into our space. We received a great price for a great sofa. Can't wait for it to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Superb Service

published

Florent was exceptionally good at walking us through all the options...nothing was too much trouble. Very friendly but not pushy or overbearing. We were very happy with the design we finally settled on...it was the only sofa we found, after much hunting, that suited our needs. Very positive experience so far - can't wait to receive it and see it in our home! Thanks for the outstanding service!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lynne

Lynne

  • 4 reviews

EXCELLENT, COULD’NT BE HAPPIER

published

After being at other stores and having had 4 faulty lounges, (and expensive ones ),my daughter suggested we go to PLUSH, I thought it was probably out of my budget, but NO, with 50% off, I was in business .Ronnie from the Northlakes store ( QLD ) was so helpful, polite and all info she gave me was correct . I did ring after purchase and delivery as I had a question, and was dealt with respect, professionalism and all was good .I can’t recommend PLUSH highly
enough and in many yrs time they would be my first go to place . Also not being able to buy a lounge over a certain size being able to look on line and finding my size needed made buying much easier than picking lounges only to find out they were too big.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNORTHLAKES QLD
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

amazing service

published

My wife and i visited Plush logan, and i can honestly say the service we received was impeccable Thank you Florent for an amazing experience and for a great deal on our purchases
Again Thank you Florent and your team

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationplush logan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

looking for a new quality comfy couch for a beach house

published

I found the perfect couches and I was able to take sample colours home first to choose what suited my house. Christine was very helpful and provided me with various options.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Tiffany S.

Tiffany S.South East Queensland, QLD

Thank you Meryl at Aspley

published

Big thank you to Meryl at Aspley who looked after me today. She was so patient when I was deciding and very informative when it came to measurements and colour choices. I am so happy! Amazing customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Sofa’s Aspley Homemaker Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Liz

LizQueensland

First Class Service

published

I recently had the pleasure of dealing with the staff at Plush Logan and in particular, Jerlene. I cannot speak highly enough of the service I received. Jerlene spent a considerable amount of time with us, going through the various options for a couch and matching fabrics to suite our decor. Her knowledge was extensive and her genuine love of what she does obvious. I cannot wait to receive our couch and highly recommend that you visit this store. Thank you so much Jerlene, your service was first class.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bindi-Anne Ross

Bindi-Anne RossSouth East Queensland, QLD

  • 2 reviews

Brilliant service from Florent!

published

From the moment my partner and I walked into the store until final negotiations by text, Florent’s service has been exceptional! He has been transparent and professional all the time and always followed up our queries in a timely fashion. Thank you, Florent!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan/Springwood
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Katrina

KatrinaSouth East Queensland, QLD

Plush Maroochydore

published

I was looked after by Maddy at the Maroochydore Plush Store. Maddy was friendly, professional and extremely helpful. I am very happy with the service and would recommend to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing Service

published

Plush Furniture was easy to navigate, and provides a preview of a range of furnitures. Thank you Florent for helping us out! Florent is an amazing dealer, who was keen to help us out and provide us information about their furniture.

Customer Service
Product Quality
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Angela Denver-Fedder

Angela Denver-FedderSouth East Queensland, QLD

Thank you Bijoy

published

Bijoy was extremely helpful and knew his products. He was able to give us clear choices, quotes and show us a good range of beautiful fabrics. Excellent customer service. Thanks.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

We were served by Florent in-store at Logan and he was excellent. He was informative and helpful and not at all pushy. He answered all of our questions and we have purchased a beautiful sofa that we are really excited about.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thanks

published

Jess was very helpful and informative. A very easy decision to make. I knew what I wanted and was able to find the chair easily with Jess’s help. Thanks Plush.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Suzi

SuziSouth East Queensland, QLD

Service par excellence

published

Thanks Waverly for all your assistance today with the purchase of my new sofa. You're a star. You are very knowledgeable, courteous and helpful. Can't wait for the sofa to arrive.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBought it over the phone as too difficult to get to the store
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Craig S.

Craig S.South East Queensland, QLD

Amazing Service

published

Today was my first time in a Plush furniture store, the staff were inviting and prompt to assist with my questions once they were free. Chrystal showed me the options available even when display stock wasn’t available in store. Chrystal has a very good product knowledge and she understood my needs well. Chrystal didn’t pressure me into purchasing more expensive products like many other furniture store sales people, she explained clearly what care products were on offer and how to utilise them if required. I can’t wait until my new couch arrives. Thanks Chrystal.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Purchased a Dane!

published

Found the perfect couch for my family. I love that you can make a couch custom to what you want! They are made with Great quality and the service was fantastic!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Vicky T.

Vicky T.South East Queensland, QLD

Customer Service

published

I have been looking for approximately a year for the perfect lounge and I found it at the Plush store at Logan. I was served by Florent. Wow - Florent was so helpful and knew his lounges. He went out of his way to assist me in purchasing a lounge and his happy disposition made him a pleasure to deal with. I cannot speak highly of Florent and his customer service. He is a credit to Plush and I would recommend if you're looking for the perfect lounge, visit Plush and Florent. You won't be disappointed.

Customer Service
Return Claim MadeNo
Store LocationLogan
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Tricia

TriciaSouth East Queensland, QLD

  • 4 reviews

Perfect old Fashioned Customer Service

published

I would like to thank Cam at the Bundall store for helping me select the perfect sofa for me. So many to chose from and Cam was so patient and caring in guiding me. I have severe back problems and she listened and understood what I needed.
I am so looking forward to taking delivery of my new sofas. I know they will be perfect as Cam allowed me plenty of time to sit and try them. A very enjoyable experience. Thank you Cam.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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