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Reviews

4.8

9,550 reviews
5
(8,595)
4
(428)
3
(54)
2
(78)
1
(395)
  • Product Quality
    4.8 (1,976)
  • Return Claim MadeYes (64) · No (2,667)
  • Warranty Claim MadeYes (163) · No (2,568)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Shipping
    4.7 (80)
  • Customer Service
    4.9 (2,020)
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Reviewer Photos & Videos

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Joanna

JoannaGippsland, VIC

Everyone needs a snuggle chair!

published

I have purchased a snuggle chair finally plush had a 50 percent off deal. I was online to Lisa at plush, she arranged to send me sample fabrics within a couple of days she then contacted me again as we exchange all details. I have finally ordered my snuggle chair thanks to Lisa’s great help and assistance thanks Lisa for making the order so easy & now I just can’t wait to receive my snuggle chair. The fabric I choose is a commercial grade fabric called orson silver.



1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Great service and support

published

We ordered our new couch online last week. I phoned late on a Friday night expecting to get an answering service. Instead, Lisa answered and was able to help me with all of my questions and send me a quote right away. Nothing was a problem and I received everything I needed to make my purchase.



1 comment
Plush Furniture
Plush Think SofasPlush Furniture
maddi

maddiGreater Melbourne (Outer), VIC

Smooth Delivery

published
1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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Brendan S.

Brendan S.Sydney, NSW

Excellent Customer Service from Dawn

published

After trying to navigate the Online Store I decided to call the Online Sales team. My Plush Sales Consultant Dawn had an in-depth knowledge of the Plush product range and was able to provide additional insight that you wouldn’t get if I ordered online. Dawn Guidance provided me with the reassurance that I needed. Dawn is a credit to the Plush team.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
MGM

MGMSydney, NSW

Professional customer service!

published

We bought a couch recently from Plush Alexandria. The manager, Robert was very helpful in ensuring we got exactly what wanted. Definitely recommend this company for quality products and highly trained staff.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Excellent Customer Service!

published

Customer service is amazing! Lorraine made the job so much easier. She explained everything very clearly. She expanded everything from the comfort and the price. Lorraine shared her knowledge with the pros and cons from experience with her own couch.
We are really happy with the service and they gave us an awesome deal to go with it.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Fantastic service with delivery

published

Had new sofa delivered and set up today. Joel and Camilo did a great job, excellent communication regarding delivery time, prompt arrival, friendly, set up the sofa exactly where we wanted it, and left the lounge room completely clean, taking all rubbish away. Very happy with everything. Thanks Plush.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

C & J (Camilo & Joel) all the way.

published

The guys did an excellent job delivering and installing our new Plush Heston modular lounge today. Prompt, courteous, and tidy. Thanks guys, you both did Plush proud and your professional service only added to our joy of receiving our new lounge. Gary & Deb

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Andrew and Leanne

Andrew and LeanneGreater Melbourne (Metropolitan), VIC

Excellent delivery service under trying conditions.

published

Congratulations Plush on your delivery service for our sofa delivery today.
Given the difficult conditions with delivery in the Covid 19 Crisis, Joel & Camilo were on time, pleasant and efficient.
Good job!

1 comment
Plush Furniture
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Kim

KimIllawarra, NSW

Superior customer service from Lisa

published

Lisa was so helpful. I chatted to her on the web site chat function. I had so many questions which she answered. I wanted a fabric match from a previous purchase at Plush 2 years ago and she was able to sort it very professionally. I am very excited for my new ottoman to arrive, thanks’

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

HI Kim, Thank you for sharing your online experience. Its great to read Lisa was able to assist you in sourcing the correct fabric for your new ottoman. We will be sure to pass on your kind words to Lisa and the team

Warm regards
Plush Think Sofas

Lou

LouCentral Highlands and Goldfields, VIC

Thanks Plush for the amazing service during physical isolating!!!

published

Huan was amazing! Whilst physically isolating, I was firstly able to have fabric samples sent to my home. Huan was then able to guide me via the online chat function through my selections, access all the current sale offers and provide a quote immediately. I was very impressed with her knowledge and speedy replies. I can’t wait to see our new couch when it arrives. Thanks Huan!

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Les

LesHunter Region, NSW

Outstanding Customer Service

published

This review has be coming for a couple of years so no time like the present, we purchased a 5 piece leather lounge suit that had to be made from the factory. A lot of time effort and money involved and with a money back guarantee! The lounge didn't suit our unit and with NO hesitation Plush good to their word honoured their commitment. I can't Rate Plush highly enough and in particular the Newcastle Store
Les 3-4-20

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Very helpful

published

Rodney and the staff at Plush Osborne Park were all very helpful to me with my recent purchases I was very happy with the service I received. Rodney answered all of my queries and was ver helpful and friendly.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Dinah

DinahPerth, WA

Perfect

published

The store is easy to locate, the stuff are awesome they provide everything I need
Explain about the products introducing the customer right as well, also the store is beautiful, love to visit again

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
JMU

JMUGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great online service

published

Online purchase was very easy, the site was easy to navigate and I was quickly able to find what I was looking for. This was then followed up with excellent customer service from Dawn who was very helpful. Looking forward to my new chair arriving.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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Susanna

SusannaPerth, WA

Excellent!

published
1 comment
Plush Furniture
Plush Think SofasPlush Furniture

EXCELLENT SERVICE

published

My partner and I were looking to buy a leather modular sofa, that would fit our living room space. Natalia approached us in store and looked after us over the duration of the afternoon, providing us with excellent, friendly service and catering to all our specific needs regarding the couch. We were extremely impressed by our experience with Natalia at Plush and look forward to receiving our custom order in the coming months. Highly recommend Plush for customisable furniture and super personable service!

1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Great Staff

published

Natalia was so helpful and very knowledgeable on the products. Helped us tremendously in deciding which lounge suite to buy. A great salesperson. Would recommend your company to friends and family and recommend Natalia. Jenny

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Jay North

Jay NorthGreater Melbourne (Metropolitan), VIC

Fabulous Experience

published

A huge thank you to Taryn at the Frankston showroom for helping us choose our beautiful new lounge. She was a pleasure to deal with, and we ended up choosing something different to what we went in to purchase, at an exceptional price. We are so looking forward to having our new lounge in our home.

1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Jared

JaredPerth, WA

Great service

published

Rodney was extremely helpful and made it very easy for us. Showing us all types of related furniture we were shopping for. Very happy with the customer service and can’t wait to get our new swivel chair

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Page 4 of 478
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Questions & Answers

Lisa N.

Lisa N.asked

Plush Furniture

Hello, I pursued a double recliner sofa that I’m really happy with. I got it with the battery as it sits in the middle of the room but I only get an average of 40 reclines out of a charge...and cannot use the charger at all as it uses so much battery power. I am so disappointed with it that I was wondering if I can change the sofa to ac power and just plug it in every time I want to use it?
Lisa

1 answer
Plush Furniture
Plush Think SofasPlush Furniture

Hi Lisa N. We are sorry to read of your disappointment regarding the battery capacity. The recharge times can vary depending on the style of sofa and also how many recliners are running from the one pack also if the USB is being used to charge external devices. You can use mains power to operate the recliners (the transform and wired would have come with your sofa originally). If you are still experiencing difficulties please call our care team on 1300075874 and we will be able to assist further.

Warm regards

Plush Think Sofas.

Maybe next buyer

Maybe next buyerasked

Plush Furniture

We have seen your positive and no so positive reviews. My impression after reading the latest 2-3 months reviews they are mostly about service excellency, congrats for training well your staff (only a couple about the quality of your products). However, most of the negative reviews are about the products (furniture) you sell with complaints about leather cracking (bi-cast rather than high quality leather), smelly leather lounges, delivering faulty products, slow repair and inspection services, 10 warranty doesn't actually work, emails not being answered, etc. It is concerning.
We are looking to replace our leather lounge (bought from nick scali 20 years ago and still looking great, never had a single problem but the style a bit old fashion). We would like some assurance that you have dealt with those negative feedback and improved your products and service quality.
Thank you

1 answer
Plush Furniture
Plush Think SofasPlush Furniture

Dear Maybe Next Buyer.

Please can you send a private message with your contact details and we will arrange for our quality assurance team to contact you direct to answer any questions you would like to ask.

Warm regards

Plush think sofas

Scott S.

Scott S.asked

Plush Furniture

Hi we've just received our Plush sofa today (Melbourne modular) however the configuration of the legs doesn't match the sofa for assembly. Each sofa piece has a bundled set of flat wooden L-shaped legs with 2 screw slots or varying diameter. There are the correct set of screws included to match these holes in each leg. However, the main couch only has a single hole at each end, while none of the pieces (main couch and 2 sofa ends) has any holes that fit the smaller screws. This ain't right...

Email back appreciated.

Scott.

1 answer
Plush Furniture
Plush Think SofasPlush Furniture

HI Scott, please can you send your full contact details to [email protected] and we will ensure you are contacted.

Warm regards

Plush Think Sofas

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