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Online store, Physical store, Delivery Service, Furniture Repair ServiceReviewer Photos & Videos
JoannaGippsland, VIC
Everyone needs a snuggle chair!
I have purchased a snuggle chair finally plush had a 50 percent off deal. I was online to Lisa at plush, she arranged to send me sample fabrics within a couple of days she then contacted me again as we exchange all details. I have finally ordered my snuggle chair thanks to Lisa’s great help and assistance thanks Lisa for making the order so easy & now I just can’t wait to receive my snuggle chair. The fabric I choose is a commercial grade fabric called orson silver.
1 comment
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Great service and support
We ordered our new couch online last week. I phoned late on a Friday night expecting to get an answering service. Instead, Lisa answered and was able to help me with all of my questions and send me a quote right away. Nothing was a problem and I received everything I needed to make my purchase.
1 comment
Plush Think SofasPlush Furniture
Hi Solitaire,
Lovely to hear of the excellent service you received with our online team. Thank you for sharing your feedback which we look forward to passing on to Lisa and the team.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
maddiGreater Melbourne (Outer), VIC
- Delivery Service
- Verified customer
Smooth Delivery
Received my new lounge suite today, and I am so happy with my purchase. My experience with Plush has been nothing but amazing. Taryn from the Frankston store was super helpful, from the moment I walked into the showroom. She understood my needs and wants, and was able to find me the perfect lounge suite for my very specific measurements! Taryn is a highly valuable asset to your company. Camilo and Joel did a fantastic job of delivering today. Arrived on time, the team were polite and courteous, assembled my lounge exactly where I wanted, and re...Read more
moved all rubbish. In and out in no time, with no troubles at all! It was fantastic I was still able to have my lounge delivered given the current global climate, and I appreciated the measures Plush have put in place to not only protect their staff, but also their customers.
1 comment
Plush Think SofasPlush Furniture
Hi maddi.
What a fantastic review! Thank you for taking the time to share of your experience, Taryn, Camilo & Joel will be thrilled to hear you are happy with the service you have received. And than... Read more
k you for acknowledging the extra measures we are taking during these challenging times, we wish you all the best.Similar opinion? Write a review on ieatwords.com.au!
Find out how Plush Furniture compares to other Furniture Shops
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Brendan S.Sydney, NSW
Excellent Customer Service from Dawn
After trying to navigate the Online Store I decided to call the Online Sales team. My Plush Sales Consultant Dawn had an in-depth knowledge of the Plush product range and was able to provide additional insight that you wouldn’t get if I ordered online. Dawn Guidance provided me with the reassurance that I needed. Dawn is a credit to the Plush team.
1 comment
Plush Think SofasPlush Furniture
Hi Brendan S.
Thank you for taking the time to provide your valuable feedback regarding the service received from Dawn, its a pleasure to read of your assurance received. We hope you enjoy the lounge when it arrives.... Read more
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MGMSydney, NSW
Professional customer service!
We bought a couch recently from Plush Alexandria. The manager, Robert was very helpful in ensuring we got exactly what wanted. Definitely recommend this company for quality products and highly trained staff.
1 comment
Plush Think SofasPlush Furniture
Hi MGM.
We really appreciate you taking the time to share your positive experience, Robert will be thrilled to read of your satisfaction with his service. ... Read more
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Excellent Customer Service!
Customer service is amazing! Lorraine made the job so much easier. She explained everything very clearly. She expanded everything from the comfort and the price. Lorraine shared her knowledge with the pros and cons from experience with her own couch.
We are really happy with the service and they gave us an awesome deal to go with it.
1 comment
Plush Think SofasPlush Furniture
Hi Tony.
Many thanks for the great 5 star review, Lorraine will be thrilled. We will ensure this is passed onto the Lorraine and the area manager. ... Read more
Thanks again Warm regards Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Fantastic service with delivery
Had new sofa delivered and set up today. Joel and Camilo did a great job, excellent communication regarding delivery time, prompt arrival, friendly, set up the sofa exactly where we wanted it, and left the lounge room completely clean, taking all rubbish away. Very happy with everything. Thanks Plush.
1 comment
Plush Think SofasPlush Furniture
Hi Megan, Thank you for sharing your experience with us. Its wonderful to hear of your satisfaction with our service from start to finish. We love to hear when a customer is "very happy with everything" :) Enjoy the sofa!
Warm Regards ... Read more
Plush think SofasSimilar opinion? Write a review on ieatwords.com.au!
C & J (Camilo & Joel) all the way.
The guys did an excellent job delivering and installing our new Plush Heston modular lounge today. Prompt, courteous, and tidy. Thanks guys, you both did Plush proud and your professional service only added to our joy of receiving our new lounge. Gary & Deb
1 comment
Plush Think SofasPlush Furniture
Hi Gary S.
Thank you for the great 5 star review, Camilo & Joel will be thrilled to read of your kind words. Enjoy the Heston :) ... Read more
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Andrew and LeanneGreater Melbourne (Metropolitan), VIC
Excellent delivery service under trying conditions.
Congratulations Plush on your delivery service for our sofa delivery today.
Given the difficult conditions with delivery in the Covid 19 Crisis, Joel & Camilo were on time, pleasant and efficient.
Good job!
1 comment
Plush Think SofasPlush Furniture
Hi Andrew & Leanne, Joel & Camilo will be thrilled to read your 5 star review, thank you for tasking the time to share your experience.
Warm Regards ... Read more
Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Find out how Plush Furniture compares to other Furniture Shops
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KimIllawarra, NSW
Superior customer service from Lisa
Lisa was so helpful. I chatted to her on the web site chat function. I had so many questions which she answered. I wanted a fabric match from a previous purchase at Plush 2 years ago and she was able to sort it very professionally. I am very excited for my new ottoman to arrive, thanks’
1 comment
Plush Think SofasPlush Furniture
HI Kim, Thank you for sharing your online experience. Its great to read Lisa was able to assist you in sourcing the correct fabric for your new ottoman. We will be sure to pass on your kind words to Lisa and the team
Warm regards
Plush Think Sofas
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LouCentral Highlands and Goldfields, VIC
Thanks Plush for the amazing service during physical isolating!!!
Huan was amazing! Whilst physically isolating, I was firstly able to have fabric samples sent to my home. Huan was then able to guide me via the online chat function through my selections, access all the current sale offers and provide a quote immediately. I was very impressed with her knowledge and speedy replies. I can’t wait to see our new couch when it arrives. Thanks Huan!
1 comment
Plush Think SofasPlush Furniture
Hi Lou, thank you for your kind words regarding your recent interaction with Huan, we will be sure to pass this onto Huan and the online team. During these challenging times we are all facing a review... Read more
of this nature will certainly help raise moral. Thanks again.Similar opinion? Write a review on ieatwords.com.au!
LesHunter Region, NSW
Outstanding Customer Service
This review has be coming for a couple of years so no time like the present, we purchased a 5 piece leather lounge suit that had to be made from the factory. A lot of time effort and money involved and with a money back guarantee! The lounge didn't suit our unit and with NO hesitation Plush good to their word honoured their commitment. I can't Rate Plush highly enough and in particular the Newcastle Store
Les 3-4-20
1 comment
Plush Think SofasPlush Furniture
HI Les, We are thrilled to read of your satisfaction by utilising our "change of heart" policy.
At Plush we want every customer to love their sofa this is why we introduced change of heart.
We would... Read more
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Very helpful
Rodney and the staff at Plush Osborne Park were all very helpful to me with my recent purchases I was very happy with the service I received. Rodney answered all of my queries and was ver helpful and friendly.
1 comment
Plush Think SofasPlush Furniture
HI Elle, Rodney and the team will be thrilled to read of your 5 star review, thank you for taking the time to share your experience.
Warm regards ... Read more
Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
DinahPerth, WA
Perfect
The store is easy to locate, the stuff are awesome they provide everything I need
Explain about the products introducing the customer right as well, also the store is beautiful, love to visit again
1 comment
Plush Think SofasPlush Furniture
Hi Dinah
Thank you for taking the time to leave your valuable feedback, we will ensure this is passed onto the Osbourne Park showroom.
... Read more
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JMUGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great online service
Online purchase was very easy, the site was easy to navigate and I was quickly able to find what I was looking for. This was then followed up with excellent customer service from Dawn who was very helpful. Looking forward to my new chair arriving.
1 comment
Plush Think SofasPlush Furniture
Hi JMU.
Thank you for sharing your online experience. It is great to hear that Dawn was able to assist throughout your sofa selection process. We hope you enjoy the new chair when it arrives. ... Read more
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Find out how Plush Furniture compares to other Furniture Shops
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SusannaPerth, WA
Excellent!
I had been suggesting to my husband that we should start looking into a new couch for a while. He was a little apprehensive. One night out with his friend they said they had just search Perth high and low for the right couch. They told us their Goldilocks type tale about how some where too big, some were too small, some where too hard and some where too soft. Some where ridiculously expensive, while others were cheap and nasty... you get the picture. They said they finally found the perfect couch at Plush in Osbourne Park and told us about Nat...Read more
alia. Having a rare child free day the following morning I twisted hubby’s arm to just go have a look... just to see what was out there. We were greeted as we entered and we asked if we needed any help. I flatly said “I will never again have micro suede after our current disaster of a couch.” They showed me what they had and by the end of that conversation I’d been convinced that my rubbish microsuede was inferior and they outlined the tell tale signs of inferior products. It all rang true. We asked to just have a look around. Then we stumbled upon Natalia. What a delight. So lovely, so honest, so polite and so helpful. Not pushy or dismissive just happy to help. Despite us be upfront about just getting a feel and if she wanted to help someone who she was more likely to get a sale out of we would absolutely understand. Not once did she falter not once did she run. We never felt pressure or like we were wasting her time. By that afternoon we ringing her phone. She’d somehow helped to make my husband feel at easy and convinced that this was a good thing. Due to the current pandemic our couch is running late but the email updates about the production has been lovely and we’re not concerned. Our only concern now is that we really can tell how old and unsupportive our old couch is!!!! Can’t wait to get the new one!!! Cheers Osbourne Park showroom!!!1 comment
Plush Think SofasPlush Furniture
Hi Susanne, Thank you for taking the time to leave such lovely feedback, we will ensure this is relayed to Natalia and the Osbourne Park team. We hope you enjoy the new sofa when it arrives :)
Warm regards ... Read more
Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
EXCELLENT SERVICE
My partner and I were looking to buy a leather modular sofa, that would fit our living room space. Natalia approached us in store and looked after us over the duration of the afternoon, providing us with excellent, friendly service and catering to all our specific needs regarding the couch. We were extremely impressed by our experience with Natalia at Plush and look forward to receiving our custom order in the coming months. Highly recommend Plush for customisable furniture and super personable service!
1 comment
Plush Think SofasPlush Furniture
Hi Alexa J. it is always greatly appreciated when a customer takes the time to acknowledge the great work our sofa specialist deliver to ensure you find the perfect sofa. We will be sure to pass on yo... Read more
ur valuable feedback to Natalia and the team. RegardsSimilar opinion? Write a review on ieatwords.com.au!
Colt lounge suitePerth, WA
Great Staff
Natalia was so helpful and very knowledgeable on the products. Helped us tremendously in deciding which lounge suite to buy. A great salesperson. Would recommend your company to friends and family and recommend Natalia. Jenny
1 comment
Plush Think SofasPlush Furniture
Hi Jenny,
Thank you for the glowing 5 star review, we will be sure to pass this onto Natalia and the Osborne park team and thanks for the recommendations.... Read more
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Jay NorthGreater Melbourne (Metropolitan), VIC
Fabulous Experience
A huge thank you to Taryn at the Frankston showroom for helping us choose our beautiful new lounge. She was a pleasure to deal with, and we ended up choosing something different to what we went in to purchase, at an exceptional price. We are so looking forward to having our new lounge in our home.
1 comment
Plush Think SofasPlush Furniture
Hi Jay North.
Thank you for taking the time to leave your valuable feedback, we will ensure this is passed onto Taryn and the Frankston team. Enjoy the lounge when it arrives :) ... Read more
Warm regards Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
JaredPerth, WA
Great service
Rodney was extremely helpful and made it very easy for us. Showing us all types of related furniture we were shopping for. Very happy with the customer service and can’t wait to get our new swivel chair
1 comment
Plush Sofas A.Plush Furniture
Hi Jared,
Thank you for sharing your experience with Plush! It is wonderful to hear your satisfaction with our service and stunning sofas. We hope you enjoy your purchase and look forward to passing on your kind words to the team. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Lisa N.asked
Hello, I pursued a double recliner sofa that I’m really happy with. I got it with the battery as it sits in the middle of the room but I only get an average of 40 reclines out of a charge...and cannot use the charger at all as it uses so much battery power. I am so disappointed with it that I was wondering if I can change the sofa to ac power and just plug it in every time I want to use it?
Lisa
1 answer
Plush Think SofasPlush Furniture
Hi Lisa N. We are sorry to read of your disappointment regarding the battery capacity. The recharge times can vary depending on the style of sofa and also how many recliners are running from the one pack also if the USB is being used to charge external devices. You can use mains power to operate the recliners (the transform and wired would have come with your sofa originally). If you are still experiencing difficulties please call our care team on 1300075874 and we will be able to assist further.
Warm regards
Plush Think Sofas.
Maybe next buyerasked
We have seen your positive and no so positive reviews. My impression after reading the latest 2-3 months reviews they are mostly about service excellency, congrats for training well your staff (only a couple about the quality of your products). However, most of the negative reviews are about the products (furniture) you sell with complaints about leather cracking (bi-cast rather than high quality leather), smelly leather lounges, delivering faulty products, slow repair and inspection services, 10 warranty doesn't actually work, emails not being answered, etc. It is concerning.
We are looking to replace our leather lounge (bought from nick scali 20 years ago and still looking great, never had a single problem but the style a bit old fashion). We would like some assurance that you have dealt with those negative feedback and improved your products and service quality.
Thank you
1 answer
Plush Think SofasPlush Furniture
Dear Maybe Next Buyer.
Please can you send a private message with your contact details and we will arrange for our quality assurance team to contact you direct to answer any questions you would like to ask.
Warm regards
Plush think sofas
Scott S.asked
Hi we've just received our Plush sofa today (Melbourne modular) however the configuration of the legs doesn't match the sofa for assembly. Each sofa piece has a bundled set of flat wooden L-shaped legs with 2 screw slots or varying diameter. There are the correct set of screws included to match these holes in each leg. However, the main couch only has a single hole at each end, while none of the pieces (main couch and 2 sofa ends) has any holes that fit the smaller screws. This ain't right...
Email back appreciated.
Scott.
1 answer
Plush Think SofasPlush Furniture
HI Scott, please can you send your full contact details to [email protected] and we will ensure you are contacted.
Warm regards
Plush Think Sofas
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Plush Think SofasPlush Furniture
Hi Joanne, congratulations on the purchase of the Snuggle chair, you wont regret it!
Thank you for also sharing your experience, Lisa will be thrilled to read your 5 star review. ... Read more
Warm Regards Plush Think Sofas