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Reviews

3.6

1,093 reviews
5
(534)
4
(181)
3
(45)
2
(78)
1
(255)
  • Value for Money
    3.8 (107)
  • Transparency
    4.2 (71)
  • Customer Service
    4.2 (106)
  • Adequate Speeds Yes (79%) · No (21%)
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Small allowance, unreliable connection, great support staff

published

3 days into new billing period and no internet connection (other than the 5 minutes after a call to tech support). The satellite struggles to find a connection at the best of times and buffering of even the standard definition Netflix shows is a real let-down for this company.
The tiny GB allowance in this 4k age is disgraceful for the money charged and there is no other internet available for those in rural Australia.



Transparency
Customer Service
Value for Money
Start DateAugust 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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kate.arnall83

kate.arnall83Carroll

  • 2 reviews

Works great in a small country town

published

I love sky mesh not only is the internet running smoothly but I never have any drop outs. I also enjoy being able to ring the company and I speak to someone with fluent English speaking. Great work skymesh you have a happy family here with your services.

Transparency
Customer Service
Value for Money
Start DateFebruary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh
jep

jepNorthern Region, NSW

Rural Service

published

Its reliable and great considering I can't even get mobile phone coverage. Skymesh customer service is exceptional. I would be totally lost without this kind of access due to living in a remote rural setting.

Transparency
Customer Service
Value for Money
Start DateFebruary 2010
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
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92 Surf

92 SurfFar North Queensland, QLD

A vast improvement

published

The service is a vast improvement over the service offered by Telasta. No delays no dropouts, just excellent and reliable service. Download speeds surpass anything which Telstra offers the clients in this remote area.

Transparency
Customer Service
Value for Money
Start DateJune 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Skymesh Service

published

Their plan rates are competitive & have great technical support. Always friendly and helpful. Have had very little problems with the service, most issues have related to our equipment or external interference.

Transparency
Customer Service
Value for Money
Start DateJanuary 2010
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Pierre H

Pierre H

  • 2 reviews

Skymesh satellite above expectations

published

Based upon experience with alternate providers expected -( actually just hoped) for improved connection. Have had no dropouts or issues requiring rectification over last two years. I should not be unduly happy receiving a service that delivers what it said it would, however Skymesh has delivered and for that I am grateful and perhaps a little less grey.

Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Patricia Vinton

Patricia VintonCentral, SA

  • 2 reviews

my joys their downfall.

published

I am more than happy with my connection, I live behind my sons house in a caravan and my reception is A1, they have another company which is always dropping out. I have a smug look on my face when this happens as I know mine is fine. Thank You.

Transparency
Customer Service
Value for Money
Start DateMay 2010
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Patricia Vinton
Patricia Vinton

I do not know how to transfer invoice or such to add to this review

Rangemore

RangemoreCentral West, NSW

Thrilled to have Internet NOW on our rural property!

published

Skymesh Sky Muster Satellite has been a blessing for our family on our rural property. Only been able to get Internet the last year & it has helped enormously in every way. Appreciate the free holiday extra GB for we are always on it 24/7! Thank you again from us Farmers Cheers

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

The reviewer stated that an incentive was offered for this review

Phillip M.

Phillip M.Central West, NSW

skymesh satellite

published

I have been totally satisfied with Skymesh Satellite plan. There is no buffering, the speed is great, communication re-disruptions that are done non peak( middle of night) are appreciated, as are notifications of data used. Extra data provided in school holiday times for free is appreciated. I don't have kids but this is usually the time my mates with familys visit my remote rural property. I'd recommend them.

Transparency
Customer Service
Value for Money
Start DateApril 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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Fantastic service

published

The satellite internet connection was installed professionally, on time and just where I wanted things located. It worked immediately (before the installer left) and it has not missed a beat since. (almost 2 years)
Speed is good and the Skymesh support has been great even though We have only needed it twice.
I can not speak highly enough of the company and the service. Even their billing is reliable.

Transparency
Customer Service
Value for Money
Start DateApril 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
Bron

Bron

  • 2 reviews
  • 2 likes

Totally reliable

published

The satellite was installed quickly, there is always great communication, there is absolutely no fuss in the operating of the unit. I am ver y happy to be a Skymesh customer.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh

Morning Bron! Thanks so much for taking the time to write your great review! It's great to hear it's all been working well and you're happy with the service! Please let us know if there is anything we can assist with. - Thanks, Ben

Can’t fault Skymesh

published

We live in a rural area and have been very happy with all aspects of Skymesh. Communication is great. Tech support when required has been very helpful. Love the choice of plans. The extra data during school holidays is much appreciated. Been with Skymesh for 10 years and wouldn’t change. We would highly recommend Skymesh.

Transparency
Customer Service
Value for Money
Start DateNovember 2009
Contract Type12-month contract
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh
Manzie

ManzieGippsland, VIC

Love the satellite, we have two, best ever.

published

We have had no dropouts, only when electricity went off. A phone call to Skymesh fixed the problem. Very efficient and friendly. Well done...! Best service ever, thank goodness for the satellite for regional residents, next best thing to our city counterparts!

Transparency
Customer Service
Value for Money
Start DateMay 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh
garryjmorrison

garryjmorrisonWide Bay-Burnett, QLD

all good

published

did have some connection problems once, was fixed real quick have had since came out even before nbn, but takes forever to get them on the phone when ring up that the only thing that is annoying beside that all good

Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SkyMesh
SkyMeshSkyMesh

PERFECTION - NO PROBLEMS

published

all good - love it! No issues with the service - living in the bush we depend on a reliable service and have been very satisfied - even when struck by lightening the problem was fixed without any charges

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
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Best Satellite provider we have had since 2003

published

NBN-SB-60-140 Plan
Apart from the odd dropout, which can be resolved fairly quickly by myself - and the odd slow speeds as yet I have only needed to contact Skymesh twice!
Usually have an issue after maintenance - turn off equipment and re-set fixes that - we also use our phone on VOIP and that is good 95% of the time.
Speeds are not what we pay for but usually manage 2-6 mbs - fast enough for our needs.
Prior to Skymesh we had used 3 other providers which were abysmal - Skymuster has been great and Skymesh have met our needs very well!

Transparency
Customer Service
Value for Money
Start DateAugust 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Pops

PopsNorth-East, TAS

  • 3 reviews

When all else fails i still have internet

published

Never had dropout connection always there and notified well in advance of upgrades and maintenance to nbn so I can plan around them maintenance always done night and early morning so no hinderance really

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Wez

WezVictoria

Content with service where we live

published

Were not big users but occ watch a movie Utube together & content w service where we live. Good convenience how they use email to keep us informed- access, data use

Transparency
Value for Money
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
Daryl S

Daryl SDarling Downs, QLD

Local call centre a big plus. Talking to a local is much easier. Excellent service, would highly recommend.

published

VOiP is echoy. To be fair they did warn me it would be. Otherwise excellent reliabilty and service. I did want FTTP, then settled for fixed wireless, then had to settle for satellite. However my service is more reliable and averages faster than my son's fixed wireless.

Transparency
Customer Service
Value for Money

Big Improvement from a few years ago

published

Things are never going to be perfect on a satellite internet system. There will always be stormclouds getting in the way or rain maky things patchy, so, yes, there are more drop outs than a solid copper or glass fibre connection would give. Those things are an NBN issue, anyway.
We used Skymesh a few years ago and found the service to be poor.
We gave them another chance at our new address and they have been great.
Very fast connection times.
Notice of planned outages.
Helpful suggestions on setting things up to work better.
Very good ISP for us here on Satellite.

Transparency
Customer Service
Value for Money
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Page 2 of 55
See all SkyMesh reviews

Questions & Answers

Stu

Stuasked

SkyMesh

I am looking at this for a houseboat on the murray. Can this system be mobile?

1 answer
Cathy Lummis
Cathy Lummis

Hi Stu
Skymesh are a great company to deal with, they will have answers to all your questions
We would not have communication service if it wasn’t for their help
You need a power connection source for the modem and something stable for the dish to be mounted on
Please it’s worth a call to the Skymesh team

Summer

Summerasked

SkyMesh

Hello We have Skymesh at our rural property, but when I am away schooling the kids I have Belong NBN. I want our skymesh email account as our main one, but I cannot configure as Belong do not have an email service. I can receive skymesh emails, but not send. Can you please help?

3 answers

Hi there,

I have contacted Skymesh at this email address [email protected]

Bluyu2
Bluyu2

I think that a good option would be to setup an account, say with Gmail etc, which you should be able to access from either NBN service. And you should be able to setup Gmail to check your skymesh email and/or have your skymesh emails forwarded to your gmail account. This also gives you some protection against viruses, spam, etc.

Summer
Summer

Many thanks. I think that’s the way I’ll have to go.

Adrian D.

Adrian D.asked

SkyMesh

Hi, We live in a rural area & tether using our mobile phones. The kids do the same with there phones for gaming. This becomes expensive & is quite slow. I have checked & your fixed wireless is available to us, Can you supply an unlimited service fast enough for gaming, downloading & casting etc.......
Cheers
Adrian

3 answers

Hi there, we also live in a rural area and are happy with sky mesh for internet. But have had our landline removed and are each paying $10.00 pm for mobiles with Belong plus $5.00 per month for unlimited calls to uk. We have no extra costs, the service is good. But we use our phones for calls only. I can highly recommend both Skymesh and Belong. I hope this helps.

I think your question was meant to be sent to Skymesh?

Adrian
Adrian

Skymesh speed will allow streaming, but gaming may be a problem. Check download speeds on each of the Skymesh options.

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