??!

Reviews

4.2

1,506 reviews
5
(1,148)
4
(64)
3
(27)
2
(46)
1
(221)
  • Product Quality
    4.6 (484)
  • Return Claim MadeYes (21) · No (498)
  • Warranty Claim MadeYes (13) · No (505)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Shipping
    4.3 (12)
  • Customer Service
    4.6 (485)
Previous
Next

Reviewer Photos & Videos

  • More

Great product, customer service and delivery/installation team

published

The customer service at the Windsor store was fantastic and really helpful. The delivery/installation team were amazing and appropriately careful due to the current COVID-19 pandemic. The product (polo bed) is great - really good quality. Thank you!



1 comment
Snooze
SnoozeSnooze
AnLeal

AnLealMetropolitan Adelaide, SA

  • 5 reviews

Terrible after sales service

published
2 comments
Snooze
SnoozeSnooze
AnLeal
AnLeal

Already spoke with the people of head office who referred me back to the shop. Next day got an email from the same person at the store who had been so unhelpful. You guys just go around.

BridgetAnn F.

BridgetAnn F.Perth, WA

Customer Service: patient, knowledgeable, friendly, has the customers best interest.

published

ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol), and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget

1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze compares to other Furniture Shops

Know better, choose better.

Compare all

David was very professional,passionate and extremely helpful in finding a mattress, will definitely return in the future

published

Was shown a range of products that were available and that fit within price range. Easy to find a mattress with the help of David. The delivery was very quick, extremely happy with the service.

1 comment
Snooze
SnoozeSnooze
Very Impressed

Very ImpressedMetropolitan Adelaide, SA

Great Service Great Price Great Product

published

The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.

Thankyou especially in these difficult times

1 comment
Snooze
SnoozeSnooze
Geetee

Geetee

  • 2 reviews

Fantastic service.

published

Marita looked after us really well and found us the perfect mattress. She gave us a great price and the whole transaction was very easy. We would definitely recommend Snooze Launceston.

1 comment
Snooze
SnoozeSnooze
Kat_13

Kat_13Greater Melbourne (Metropolitan), VIC

Great Customer Service and awesome product!

published

I was very impressed with the staff and product options available at Snooze Taylor’s Lakes. I was on the search for a QS mattress and storage bed frame.
I never understood the importance of selecting a mattress that would support me and give me the comfort I needed. The sales staff explained this very well and I love my new mattress. I wake up with no aches or pains like I did on my previous one!
The bedframe I selected is just as great. Because storage was such a big concern for me in my small room, the sales person helped me select one which suited and I haven’t compromised on style either.
5 out of 5 stars, would recommend any time!

1 comment
Snooze
SnoozeSnooze
Amanda

AmandaFar North Queensland, QLD

Excellent service and great products

published

The staff were very passionate, knowledgeable and honest.
The beds are of high quality and had a price range to suit all budgets.
Very quick friendly service.

The staff asked questions to figure out what type of bed would suit us best and then showed us the products in our price range.

Would definitely recommend!!!

1 comment
Snooze
SnoozeSnooze

Sleeping comfortably

published

We recently purchased a mattress from Snooze in Launceston. The service we received from Sophie was excellent, her knowledge of the products and advice based on our stated needs was very helpful. We’re very happy with our new mattress.

2 comments
Suzanne
Suzanne

Spellcheck has done it again! Our sales representative was Sofie not Sophie.

Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze compares to other Furniture Shops

Know better, choose better.

Compare all
Deb

DebMetropolitan Adelaide, SA

Super friendly staff and great discounts!

published

Very friendly staff that provides me guidance and information to purchase the best mattress for my 3 year old. Very efficient topped with free delivery! Highly recommend Snooze and will be using them for future purposes

1 comment
Snooze
SnoozeSnooze

Most amazing furniture purchase experience ever

published

Thank you to Geoff our salesman who listened to our needs, was knowledgeable about the products, spent time with this picky shopper :) and let us decide which bed best suited us - no pushy salesman here. This is my first time dealing with Snooze and I will forever highly recommend them to family and friends. Delivery and installation were fantastic, they turned up when they said they would and left everything neat and tidy - thank you Mr Delivery Men.

1 comment
Snooze
SnoozeSnooze
Andrew Phelan

Andrew PhelanMetropolitan Adelaide, SA

Very happy customer

published

Very happy with the service received from the sales consultant and also the two men who delivered the bed were great also. Will definitely be going back to this particular store.

1 comment
Snooze
SnoozeSnooze
Jackie W

Jackie W

  • 3 reviews

Great service

published

We recently purchased a Sealy bed and were impressed with David who was very helpful and knowledgeable.
Can highly recommend this store. Nothing was too much trouble.
Jackie and Tony, Salamander Bay

1 comment
Snooze
SnoozeSnooze
LittleBitOpinions

LittleBitOpinionsLaunceston, TAS

  • 5 reviews

Terrific service in every way.

published

We chose a top of the range Sleepmaker. Medium. Queen.
Monica put us on the bed match simulator.
We are very happy with our purchases and the excellent service. Well done Snooze!!

1 comment
Snooze
SnoozeSnooze

Exceptional help & service

published

After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x

1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze compares to other Furniture Shops

Know better, choose better.

Compare all
Irene C.

Irene C.Sydney, NSW

  • 2 reviews

Perfect and professional service

published

The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.

1 comment
Snooze
SnoozeSnooze
Ann

AnnMetropolitan Adelaide, SA

Great service from start to end!

published

I went into the store, was served quickly and by a friendly, knowledgeable staff member.
I was given options, and got a good deal.
Delivery was organised to suit me, the delivery men arrived when they said they would, were polite, friendly and efficient. They assembled the bed and removed all the rubbish.
This is the best service I've had for a while in regard to buying furniture. Well done Snooze team, and thank you.

1 comment
Snooze
SnoozeSnooze
Scott M.

Scott M.Canberra 2600, ACT

Amazing customer service

published

We were very impressed with Nirali and Tan who were very friendly and helpful. They were thorough in ensuring we achieved the best results. Best customer service. We travelled from Canberra because if the service.

1 comment
Snooze
SnoozeSnooze

Love my new mattresses

published

I purchased two mattresses from Snooze Fortitude Valley. The staff member was so helpful and patient in finding the right mattress for me. Plus i got a great deal and delivery was quick. Really happy with the mattresses purchased .

1 comment
Snooze
SnoozeSnooze
Raff

RaffSouth East Queensland, QLD

  • 2 reviews

Beautifully presented

published

The Ashmore timber bed frame is perfect and luv the Grosvenor mattress to go with it!
Thanks for your advice and help in store!
Appreciated the savings as well.
Delivery on time too.

1 comment
Snooze
SnoozeSnooze
Page 3 of 76
See all Snooze reviews

Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at [email protected] with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

MichelleD

MichelleDasked

Snooze

Are you still making /selling the bilby loft bed?

1 answer
Snooze
SnoozeSnooze

Hi Michelle,

Unfortunately, Bilby is no longer available, but we do have other frames that may be suitable.

A Snooze Store near your location will be glad to assist you in choosing a suitable bed frame.
You can find your nearest Store by using our Store Finder function on the website https://www.snooze.com.au/pages/store-locator

Thanks,
Snooze

ioanna

ioannaasked

Snooze

Bilby Single Bed Frame Snooze- does anyone know where I can get a copy of Assembly instructions?

1 answer
Snooze
SnoozeSnooze

Hi Ioanna,

If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.

Thanks,
Snooze

Get an answer from our members and Snooze representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.