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BenMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
Fantastic! Better than we could have hoped for.
We wanted a full custom build, so our planning process was possibly more complex -- despite this, we were very satisfied with all the team members at Burbank who assisted us, from the sales person to the selections coordinator, and especially our excellent site supervisor. We've just moved into our lovely new home and couldn't be happier with how it's turned out. Due to the great communication via fortnightly site meetings during our build, we were able to keep fully apprised of the progress and any small hiccups along the way did not turn into big problems. Thank you to all the team at Burbank!
1 comment
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JoonSouth East Queensland, QLD
- QLD
- Verified customer
GREAT SERVICE
Thank you Ash at Green bank office, wonderful smooth process.
Burbank is fantastic builder, from sales to colour selection with Tara at edge selection, everyone is knowledgeable and happy to help. Wonderful experience. Ash, our sale consultant is very friendly and caring. Happy to build again with Burbank in the future.
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- QLD
- Verified customer
Superb and transparent service, great pricing
We went to Burbank after previous poor experience with other builders. Fast forward several weeks we are now ready to start building, thanks to the superb assistance from Georgia Martin in preparing and finalising our building contract.
Through the process, Georgia was transparent, engaged with our interest, helpful and kept to her promises. She understood our position as first home buyer and walked us through the various steps, risks, regulations that we were previously unclear about. There has been no surprises and our various requests were able to be given with a really good, fixed pricing at hand.
Based on the progress so far our experience with Burbank has been a peach.
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Vamshi D.Greater Melbourne (Outer), VIC
- VIC, Dandenong
- Verified customer
Built our sweet home with Burbank
We built our home with Burbank and we are really blessed to have Anne Finnie as a Sales consultant who is very friendly, dedicated, helpful and knowledgeable supported all the way. Doesn't matter what time she responds instantly for all of our queries. She maintained a good relationship with us. She is amazing.
My building supervisor Bradly snooks is excellent supervisor, who built our home without any issues. Even my private inspector said "I have never seen such a good built these days". He plans very well far beyond and give us good suggest...Read more
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Chris J.Greater Melbourne (Outer), VIC
- VIC, Dandenong
- Verified customer
So far, so good
We've just signed off on our initial plans and are progressing to colour selection and so far, things have been great.
We had been searching for a floor plan that suited our needs and hadn't been able to find one. As if by divine intervention, our land sales rep showed us some examples to demonstrate what we could fit on our block it just happened to be exactly what we were after.
Upon visiting our closest display at Kaduna Park, we met Molly who has been fantastic in helping us through design option, adjusting our floor plan, and making sure...Read more
we get the most out of our build. She's patient, thorough, and honest, and that's made our experience so far very pleasant. We can only hope the remainder of the experience is as seamless and the people are as helpful. Fingers crossed!1 comment
Burbank H.Burbank
Hi Chris
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.
... Read more
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Angela H.Hunter Region, NSW
- NSW / ACT
- Verified customer
Our Dream Home
Right from our initial experience walking into the sales office, we knew that Burbank was a strong contender for our home build.
With our up-sloping block and long list of design guidelines for our estate in Appletree Grove West Wallsend, many builders were quick to dismiss us as clients, with their fixed single level designs.
Glenn in the sales office at Thornton was quick to assist us, drawing up the block, estimating the location of the house on the block and where we could adjust the plan by adding dropped edged beams to create a custom s...Read more
plit level design. We were given the opportunity to dissect the plan and really create our own living spaces, adding a study, powder room, re-positioning the bathrooms and bedrooms and creating a structure that felt more like our own. The price point for size of the home and finishings and fixtures was extremely reasonable when compared to other builders and we did not feel pushed into building with Burbank, as we did with other pushy sales people! We felt as though we were valued, with our needs considered, and were even able to add in additional features that we would not have afforded with other builders. Even it was just changing a window from full length to standard, or moving a doorway 0.5m to allow a piece of furniture to fit, Burbank were happy to adjust the plans multiple times to suit our needs. There was lots of back and forth to ensure the home suited on the block and we were told upfront that this would be a longer process than what other builders were telling us. We loved the honesty. We had the opportunity to choose additional upgrades to the electricals and floorings as well. We had a fantastic experience at the Edge studio picking our colours and finishings with Hayley, who really assisted in finding things that we both liked.1 comment
Burbank H.Burbank
Hi Angela
It’s fantastic to read that from the very start of your journey with our Sales team, right through to our operations and construction team, you have been receiving high level customer servic... Read more
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- VIC, Melbourne
- Verified customer
Worst colour selection people in studio
We are building our home and what we now see on the colour selection for our home colourbond downpipes is complete opposite to our colour selections we had decided upon with [name removed].
She recommended our colorbond downpipes should not contrast with our home brick colour walls, however upon viewing the colourbond downpipes today, the selected colour by [name removed] is gully which is an obvious contrast with our brick colour wall. We had decided on a down pipe colour which made sure not to contrast the brick colour, but today we see gul...Read more
1 comment
Burbank H.Burbank
Hi Ken,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number, street address and best contact details to [email protected]
Once I receive ... Read more
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RusnettSouthwest, VIC
- 2 reviews
- VIC
- Verified customer
Great Experience with Burbank - Our New Blessed Home
What an amazing journey...
We would like to start by saying Thank you very much for making one of our dreams come true... Every client have their own share of stories about the build experience. 0ver all, ours was a wonderful and amazing experience.. Building a home is really complex and requires a lot of communication, process, efforts and teamwork to get everything right..Though there are some few hiccups along the way, Burbank resolved them and they are professional with all dealings and proactive to help. We are grateful and very pleased w...Read more
ith our experience building with Burbank. This is our share of journey to our new home. @ Selecting a Builder We have visited lots and lots of display homes and talked to multiple sales consultants, read reviews and even asked advises from friends.. we were overwhelmed with all informations, bad or good....But How we decided who to choose comes down to this..... We found one of the best home consultants ever, Georgia and Damir (Armstrong Creek). They accomodated us and listen to our needs and been so very kind. Being first timers in building a new home, we were not even familiar with lots of technical terms... Thanks to Georgia who had been so open and so patient with us. She guided us all the way through and gave us some options and what's best for us to meet our needs and our budget. She and Damir even accepted us taking time to think over and change our minds multiple times before we land with our final houseplan and proposal. Our heartfelt thanks to both of you.1 comment
Burbank H.Burbank
Hi Russnet
It’s fantastic to read that from the very start of your journey with our Sales team, right through to our operations and construction team, you have been receiving high level customer service which we are certain will continue.... Read more
Thanks - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
David P.Greater Melbourne (Outer), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Colours & electrical. So far, so good!
Straight off the bat, we had an excellent consultant who helped us through the initial paper work. Daniel Halton, from Woodlea, I highly recommend! Once all the paper work was done, we went to Edge Studios for our Colours & Electrical appointment which we were assisted by Ruby, a fabulous interior designer and Dalia who was our electrical consultant helped us along the way. They have a great team in Melbourne, and the studio was sufficient but it could be better in selection variety, although I'm aware they are working on building a new Edge St...Read more
udios some time this year. I've been to other studios from different builders that are far more amazing in their variety in selections so I think that's a place for improvement with Burbank. Their communication has been great so far via emails. We are looking forward to the building process, reading a lot of other negative reviews on here makes me nervous, I hope the workmanship is to a high quality standard as this is our dream home. But so far, so good! Regards, D & N.1 comment
Burbank H.Burbank
Hi David
We are sure that all our team will work hard to ensure that you have a wonderful experience and you will be thrilled with your beautiful new home... Read more
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Arti P.Greater Melbourne (Outer), VIC
- VIC, Altona
- Verified customer
Great Experience!!!
Had the pleasure of working with Molly and Sean Green to design our first home.
The plan we chose was well thought of by Burbank,our consultants were prompt to get us the best package deal.Working with them took the stress of the process of choosing to build.
The pre-construction has been a breeze,can't wait for the build to start.
1 comment
Burbank H.Burbank
Hi Arti
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.... Read more
Thanks - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Anagha
- 2 reviews
- VIC, Melbourne
- Verified customer
Wrong Granite installed and electrical planning not effective for double storey
There are blackout area in between living room and kitchen areas where there won't be adequate lighting and this was not addressed by electrical designer at the appointment. We have just completed lock up stage, when we visited site noticed this would be a concern of safety risk for our family. Hence we approached our consultant requesting adding 6 points with additional cost to be paid by us, but this was rejected, stating once construction has started no changed to contracts can be made. I gather point Burbank is missing here is due diligenc...Read more
e and introducing health and safety risk. So far we have signed 8 variations due to non-availability of something, if no variation is allowed technically nothing should be changing then after contract has been signed, than why 8 variations were required. Burbank is not addressing basic due diligence on the service they are providing, our request is practical and reasonable. During colour appointment, Antico Bianco as displayed and this was selected by us and we paid good price for it. The stone installed as per stone supplier is NAtico Bianco but it is not the same product as displayed in studio by that name, When addressed with Consultant, we were informed variation occurs and we were provided with disclaimer from stone supplier detailing variation occurs. Stone supplier website shows Antico Bianco by another name, burbank have till date no corrected stone nor have acknowledged stuff up at their selection studio naming stone incorrectly. On investigating further from sources were were told stone displayed is very old display and was not available, if this was the reason why was it displayed, big question on review system that takes place at Burbank studio. Also no apology till date or acknowledgement of stuff up, nor correction or refund. We are feeling robbed of money we paid for stone we selected and in turn the responses we receive or have received till date.1 comment
Burbank H.Burbank
Hi There,
We're saddened to read of your Burbank experience and we'd like to help. i will pass this onto the correct team and make sure that someone will make contact with you shortly.
-The Burbank Team
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- VIC, Dandenong
- Verified customer
It was great experience for my first home
Manish is a great sales person come along with our first home...he guide us really well from start to finish..I highly recommend him for buying your house with Burbank...we were blank as a first home buyer ( do not know anything about house ) and he guide us really well...thanks for your help...
1 comment
Burbank H.Burbank
Hi Virali
We are so thrilled to read that our staff made you feel totally at ease. What a great compliment to receive.
Thanks
- The Burbank Team
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Amnish S.Canberra Central 2601, ACT
- NSW / ACT
- Verified customer
Burbank NSW / ACT
I paid my initial deposit to burbank in Dec 2022 still far away from getting building contract sorted. Bit disappointed at this stage. Hope things goes well from now on and things get sorted at earliest possible. Team is good and prices are competitive. Its too early to make any further comments.
1 comment
Burbank H.Burbank
Hi There,
We are sorry to hear this. If you have any further questions or need to make contact with anyone please feel free to email [email protected] and we will help you as best we can.
-The Burbank Team.
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- VIC, Melbourne
- Verified customer
Very professional and helpful
Thanks to Marc Del Mastro, our New Home Consultant, our experience so far organising our new build has been excellent. Communication has been clear, swift and he's been very tolerant of our many questions and design changes, replying with new costings very quickly. Our experience at the Edge studio was just as good, where plenty of help was given to us selecting colours. We found there was plenty to choose from, even from the included items, which was a relief. We look forward to the next step.
1 comment
Burbank H.Burbank
HI Leigh
We are sure that all our team will work hard to ensure that you have a wonderful experience and you will be thrilled with your beautiful new home.
Thanks
- The Burbank Team
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Kelsey BriggsGreater Melbourne (Outer), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Fantastic
Fantastic to deal with from the beginning.
Great value for what we are getting and lots of options to pick from.
The process has been made as stress free as possible thanks to the help of Molly.
Great experience overall
Lots of great options to pick from in the upgrades and inclusions.
Very happy.
1 comment
Burbank H.Burbank
Hi Kelsey,
Thank you for your lovely feedback we will be sure to pass this onto the correct team. Happy Building
- The Burbank Team.
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EdgarSydney, NSW
- NSW / ACT
- Verified customer
Wish we had gone with them sooner!
One the first display homes we walked into was a Burbank home. We were immediately impressed with the sales consultant (Brad) and the designs. However being new (and naive) to the process we started looking more towards the more well known NSW "brands". We then spent the next few months and thousands of dollars dealing with other builders only to be disappointed when extravagant site costs were quoted - one being 120k! Through a follow up email from Burbank, we discovered they had designs specifically suited to our type of block without incurri...Read more
ng exorbitant site costs. Since then, Burbank have been more than accommodating with our changes to the design (thanks Phil), and the process from colours selection (thanks Hayley) through to contract finalisation (thanks Gemma) has been seamless. In the end we have a design we love and most importantly no suprises have been sprung on us. We look forward to the building process and will update as we go along.1 comment
Burbank H.Burbank
Hi Edgar
It’s fantastic to read that from the very start of your journey with our Sales team, right through to our operations and construction team, you have been receiving high level customer service... Read more
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Prabash A.Greater Melbourne (Outer), VIC
- VIC, Altona
- Verified customer
Terrible workmanship.. big Headache that I choose Burbank
Just a 25 square house Burbank took nearly 18 months to complete after signing the contract..with lots of lots of defects..One of the major defects they laid down bad bricks ..first their supervisor pretend to hide the defects..they rendered the House but not a quality finish.. Another Disaster happened, Roof was leaking just after one week we moved in. They replaced the tiles but one of the room ceiling has holes and craks they haven't come yet to fix despite of contacting them numerous times.. It's already three months....my ensuit toilet se...Read more
ats came off just after one week ..and they said they will come after 12 months to fix it..I couldn't use my ensuit toilet for three months how ridiculous...i had to hire some other people to fix it..First floor makes squeaky noise every time I walk..very annoying. There was major defects in porch so they pulled down and rebuilt again before handover but still doesn't look good..i just compermised..Big headache .My friends and relatives definitely never choose Burbank.1 comment
Burbank H.Burbank
Hi There,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number, street address and best contact details to [email protected]
Once I receiv... Read more
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- VIC, Melbourne
- Verified customer
Burbank stolen my deposit... Worst builder ever and disappointing experience
If you planning to choose a builder never go with Burbank. I have paid my deposit of $2500 and they refused to refund it to me but doing nothing. They didn't offer any cooling period and even without costing anything to them how they keeping someone's money. It's a theft. They don't rely on their terms as well. They have given false promises and what a fraud company. You have to pay for everything and finally you still get basic inclusions as well. Everything is upgrade and upgrade. Other builders offering best quality category 2 or 3 inclusion...Read more
s for good price. But still they provide basic after we upgrade as well. If they still refused to refund my money I need to go through with relevant authority to sort out this matter. If you're planning for you dream home never go with Burbank and I had very disappointing experience and customer service with them.5 comments
Burbank H.Burbank
Hi There,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number and best contact details to [email protected]
Once I receive this, we'll a... Read more
I had first gone through with this forum and your Melbourne west manager contacted us. But he even refused to solve this matter and not refund my money. I will again send you the details through this ... Read more
forum and hope atleast someone responsible will resolve this issue.It seems to be burbank kill the time without finding a solution????? [Name Removed] > you are just a muppet who cannot do anything.
Guys, again if this is the answer i am getting you will get the sam... Read more
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Dawn C.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Feeling at home before building a home
My partner and I have recently begun the journey of buying our first land and building our first home through Burbank.
The process thus far has been streamline and stress-free thanks to the help of our New Home Consultant Karly Tirado, who has been there to help us with our 100 decision changes and a million questions as hesitant first time builders.
It has been really comforting to know we have someone local and trustworthy to help explain all the details to us. All the options were laid out to us and explained. Costings were organised and quotes generated in a timely manner.
So far everything has been really great - here's hoping the build itself is just as pleasant as the prep work has been.
1 comment
Burbank H.Burbank
Hi Dawn
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.
Thanks,
-The Burbank Team
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Peter P.Greater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Building Nightmare with Burbank
Hi All,
I would like to share by current experience building with Burbank.
It's been almost a year, since the start of the build of my home and it has been a nightmare from the very beginning.
Poor communication, ignorance and overall disrespect is a good summary of my experience so far.
After a painful 12 months, I'm currently at the PCI stage. My last independent inspection was 4 months ago (mid December) and I'm still waiting for a response from the Supervisor/Regional manager on the final defects.
...Read more
1 comment
Burbank H.Burbank
Hi Peter,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number, street address and best contact details to [email protected]
Once I receiv... Read more
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Questions & Answers
Evan L.asked
Can’t seem to find legit reviews they seem fake. I want to build with Burbank in Kalkallo has anyone had a good experience or bad experience with them. Let me know thanks.
2 answers
They are pretty good but after handover I have seen not much support when you need it.like I have few issues after handover but seems no body cares.there inspectors won’t approve your minor issues by giving some points which we don’t even know about.
They will just make some reason by saying you’re contract doesn’t say this or that..
Very hard to deal,me personally I was thinking to build my investment property with burbank after building my first home with them,but the way they are going after handover I now feel that I should be looking for another builder.
Burbank H.Burbank
Hi Evan,
If you could like to send us an email to [email protected] along with your best contact details i can have a sales consultant have a chat with you today about a potential build in Kalkallo.
-The Burbank Team
Jay Casked
Hi
Re: Job 13923 in Point Cook.
Our house took 18 months to compete with 4 site supervisors and issue after issue after issue.
There are pending defects that need to be rectified as per PCI during handover and the site supervisor is not showing much interest. I asked the leftover hard rubbish to be removed which was simply dumped on the opposite vacant block so I had to have it removed at my own expense because the don’t want neighbours to think that we are illegally dumping rubbish.
Could you please assist us in rectifying pending defects so it does not affect our review to be left soon on this website? Thanks
8 answers
Burbank H.Burbank
Hi Jay,
We are sorry to hear about your Burbank experience.
Can you please send us an email to [email protected] along with your job number and the list of defects in your home, this will then be passed onto the Warranty Team for them to look into for you.
-The Burbank Team.
Thanks for the prompt reply. The defects are not part of the maintenance but they are items the PCI and during handover they are also noted on the PCI sheet and the site supervisor was suppose to fix them. Warranty team will knock it back and will advise me to follow up with the site supervisor. This is our second house with Burbank and I am aware of the processes. Could you please follow up with the constructions manager? We are really frustrated coz we are just stuffed around by Burbank and there is no one who is helping us. We waited 18 months for the house and we are still chasing Burbank to fix the defects, it is disappointing.
Burbank H.Burbank
Hi Jay,
Because you have settled into your home, your first point of contact now will be the Warranty Team and not the site supervisor. Please feel free to call the head office and we will direct your call to them directly and they will look into your PCI items for you.
If you don't want to call again please send an email to [email protected] along with the defects list and we will pass it onto them for you.
-The Burbank Team.
lalalaasked
Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks
4 answers
Burbank H.Burbank
Hi There,
Where is it that you are looking to buy?
-The Burbank Team
Diggers rest
Burbank H.Burbank
Hi There,
If you could please send an email to [email protected] with your best contact details, I will get one of our sales consultants in diggers rest to answer any questions that you have.
-The Burbank Team
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Burbank H.Burbank
Hi Ben
hich we are certain will continue. Thanks - The Burbank TeamIt’s fantastic to read that from the very start of your journey with our Sales team, right through to our operations and construction team, you have been receiving high level customer service w... Read more