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Townsville, Windsor, Burleigh Heads, etc...Reviewer Photos & Videos
CazSouth East Queensland, QLD
- 2 reviews
What fantastic service we received today!
Chris really went out of his way to help me solve sagging couch cushions on a couch that we have had for years. Still an amazing couch after many years.
1 comment
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RobertsonSouth East Queensland, QLD
- QLD, North Lakes
- Verified customer
Don't Do It!!!!
Ordered Denver 5 seater lounge which had storage under seating. Waited 6 weeks for it to arrive and it was the wrong one. Had to wait another 8 weeks to get the right one. Arrived and still was the wrong lounge and was told I would have to wait another 10 weeks with no guarantee the right one will arrive. Asked for my money back, returned lounge still waiting for refund. Furniture is cheap for a reason!!!!
2 comments
Fantastic F.Fantastic Furniture
Hi Robertson, I am very sorry to hear about this experience. We would like to follow up on this for you to ensure you receive the refund. Would you be able to send through your purchase and contact in... Read more
formation by email? Our email address is [email protected] Regards Nick and the Fantastic Team.
Yes please it is now over 3 weeks and I have not received my refund. I will email the details, it is a pity I have to spend my Sunday doing this.
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Mary J.South East Queensland, QLD
The purchase of a chair that suited my short physic and offered excellent back support. This was essential for me.
The store is very open and easy to navigate. Staff around if needed. Good range of items on display. The staff were happy to answer questions and suggest other similar items to try out. A commendable experience
1 comment
Fantastic F.Fantastic Furniture
Hi Mary, thanks so much for choosing to shop with us. We are so glad to hear that you had such a positive experience, and we hope to see you in the Maroochydore store again in the future. Regards Nick and the Fantastic Team.
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Aaron BSouth East Queensland, QLD
Great staff
Fantastic staff were very friendly and helpful. Fast delivery times also. Ordered a living room package and couch and the quality great. The few flat packs we had came with really easy to understand instructions.
1 comment
Fantastic F.Fantastic Furniture
Hi Aaron, thank you for choosing to shop with us in Helensvale. We are so glad to hear that the team were so friendly and helpful and that the instructions were so easily to understand. Hopefully we w... Read more
ill see you back again soon! Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
HeatherSouth East Queensland, QLD
- 2 reviews
Great experience
Very easy to navigate around the store and the product range was good and very happy with what I purchased. I can't wait for it to be delivered. Limited assembly to do.
1 comment
Fantastic F.Fantastic Furniture
Hi Heather, thank you for choosing to shop with us in Morayfield. We are glad to hear that the store is easy to navigate around and that you are happy with our range. Hopefully we will see you back ag... Read more
ain in the future! Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AnneSouth East Queensland, QLD
You have a shop full of furniture, you can buy.
Found lots of thing we wanted to buy. The shop was easy to get around. The staff all 6 were behind the counter, hard to get them out. When we lucky enough to get one of them to help us. All the iteams proudly shown in your store. Were not available. Not in stock. I have never experienced a store that has nothing to sell. Not allowed to sell floor stock. We gave up and walked out. We needed to furnish a flat. With dining, lounge, bed setting. You didnt have the stock. Give me a break. I really couldnt believe it.
3 comments
Fantastic F.Fantastic Furniture
Hi Anne, I am very sorry to hear about this in-store experience. If you would like to discuss this further so we can provide some more feedback to the team, our email address is [email protected] Regards Nick and the Fantastic Team.
I am happy to talk. I have never experienced a situation were everything i picked to buy in the shop. Was not in stock. Not just one thing. Every thing from the bed, bedside tables, dining table, a... Read more
nd chairs. Not available. Really. Your staff never leave their counter. We did get one young guy too venture out. Only to be told the bad news. You can not buy that.... not even the floor stock. we walked outFantastic F.Fantastic Furniture
Hi Anne, thank you for sharing your experience. This will be brought to the attention of the Maroochydore team, and you are still more than welcome to email [email protected] with any ... Read more
further details or for further discussion. Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
SamLWFar North Queensland, QLD
great service and nice products
very satisfied with the service we received, very friendly staff each time we visited to browse the range. nice and bright, easy to walk around and navigate. great range of products.
1 comment
Fantastic F.Fantastic Furniture
Hi Sam, we are so glad to hear about the service you received. We would love to see you back in the Cairns store soon! Regards Nick and the Fantastic Team.
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Affordable & Great Service
Super friendly staff, all stock available, I couldn't be happier! They offer so many beautiful items. Such a friendly environment to take the hubby & kids and stroll through the store.
1 comment
Fantastic F.Fantastic Furniture
Hi Harmony! Thank you for shopping with us and taking the time to share your experience. It is great to hear that the Hervey Bay team are able to create such a friendly environment, and we hope to see... Read more
you back again soon! Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
BecSouth East Queensland, QLD
- 11 reviews
Affordable prices, friendly staff.
Walked in and quickly got served. Sorted my purchase very quickly.
Have bought multiple items from here with no issue. Very easy to assemble as well. Will continue to go back.
1 comment
Fantastic F.Fantastic Furniture
Hi Bec, thanks so much for choosing to shop with us We're delighted to hear your experience with us ran so smoothly! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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JenniferWide Bay-Burnett, QLD
- 2 reviews
I just love fantastic furniture Hervey Bay for it's furniture.
Fantastic Furniture Hervey Bay is easy to access the staff are great, I found what I wanted bought item straight away took it home and assembled with ease, Great store.
1 comment
Fantastic F.Fantastic Furniture
Hi Jennifer, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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JennetteBriabane
- 2 reviews
Fantastic
Great items value for money with even better warranty offered on products would definitely recommend fantastic to family member's easy to read assembly instructions would buy from again in store or online
1 comment
Fantastic F.Fantastic Furniture
Hi Jennette, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. W... Read more
e hope to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
SonyaSouth East Queensland, QLD
Think twice about going back.
I still like the products however sales person did not know his stock and was bordering on rude.
When ordering and paying for the good I was told they would not be in stock for at least two weeks.
Not good enough.
2 comments
Fantastic F.Fantastic Furniture
Hi Sonya, we are so sorry to hear about your recent experience in our Maroochydore store and apologise for the service you received. We will be sure to address this with the team and if we can assist ... Read more
with anything further, please send us an email at [email protected] Kind regards Ryan and the Fantastic teamThank you for responding.
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Phillip SmithSouth East Queensland, QLD
Bunk Beds
We loved how we could look up the product we wanted online, check which store in our local area had it available in stock and then go an pick it up, with no hassle or fuss and no waiting!
1 comment
Fantastic F.Fantastic Furniture
Hi Phillip Smith, thanks for shopping with us! We hope you enjoy the new bunk beds and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team
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ThereseWide Bay-Burnett, QLD
Wonderful
Good range of products and prices easy location with plenty of car parking spaces friendly staff didn't need to wait for any service .I was very happy with overall experience
1 comment
Fantastic F.Fantastic Furniture
Hi Therese, thanks so much for choosing to shop with us! We are so glad to hear about this experience with our friendly staff. We hope to see you back again soon! Regards Nick and the Fantastic Team.
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daniSouth East Queensland, QLD
Excellent products
I love the items i buy, they are easy to assemble & i enjoy putting it together.
the customer service is excellent & very warming so thank you so much.
i brought everything from the store except my bed
1 comment
Fantastic F.Fantastic Furniture
Hi Dani, thanks so much for choosing to shop with us at our Helensvale store. It is great to hear that you received such excellent customer service, and we hope to see you back again in the near future! Regards Nick and the Fantastic Team.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Irene and JohnCentral Queensland, QLD
Fantastic Furniture is the best
As I said before the help from Sheena the Sales assistant was nothing but the best her help in choosing what we wanted was the best, The amount of stock to chose from was the tops;, The quality was first class, As I am no spring chicken I had great help from my neighbor who was once a kitchen fitter,
1 comment
Fantastic F.Fantastic Furniture
Hi Irene and John! Thanks so much for choosing to shop with us in Mackay. We are so happy to hear that Sheena was so helpful and that your experience was so positive. We hope to serve you again in the future! Regards Nick and the Fantastic Team.
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The reviewer stated that an incentive was offered for this review
Monique.South East Queensland, QLD
Great value for Queen bed for our teen.
After looking at many bedroom stores we walked into Fantastic furniture - had seen some catalogues and thought it may be a good option. Great value for money - didn't want to spend a fortune on a Queen bed and bed frame for our teen, got amazing service - the attendant had great product knowledge and showed us many options and was not pushy, just helpful AND we got free delivery the next day. The delivery drivers were amazing! Kept us informed as to when they would arrive - great service all round.
1 comment
Fantastic F.Fantastic Furniture
Hi Monique, thank you so much for choosing to shop at our Windsor store. We are so glad to hear that the team were so helpful, including the delivery drivers! We hope to see you in store again in the future. Regards Nick and the Fantastic Team.
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Erin G.South East Queensland, QLD
A+++++
We've bought a few things from fantastic furniture and we're always happy with our purchases. great quality and amazing value. Staff are always friendly and super helpful pick-up was a breeze
1 comment
Fantastic F.Fantastic Furniture
Hi Erin G., thanks so much for choosing to shop with us! We are so delighted to hear you are loving our products! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Good value for money.
Assembling the furniture was not that easy. It took us a while to understand how some of the screws/nut worked and so it took us several hours to assemble one piece of furniture.
1 comment
Fantastic F.Fantastic Furniture
Hi Sona! Thankyou so much for choosing to shop with us! We appreciate the feedback you have provided, and are terribly sorry of any assembly issues. If you are still experiencing these issues, please ... Read more
email us at [email protected] so we can have this resolved for you as soon as possible. We hope to see you in store again soon! Regards, Jivani and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Maroochydore
- Verified customer
Customer service
Easy to find the store & what we wanted
Excellent products & customer service & explained everything in detail from the product to the delivery options
The wife & I will diffently be shopping there again
1 comment
Fantastic F.Fantastic Furniture
Hi Ben, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! We hope to ... Read more
serve you again in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Lindaasked
I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.
2 answers
Fantastic F.Fantastic Furniture
Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team
Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.
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Fantastic F.Fantastic Furniture
Hi Caz, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience with our after-sales service and we appreciate you recommending us! We'll... Read more
be sure to pass your kind words onto Chris and the team at Logan! Regards Jivani and the Fantastic team