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Reviews

(1,828)
(294)
(30)
(20)
(63)
  • Product Quality
    4.6 (264)
  • Return Claim MadeYes (14) · No (254)
  • Warranty Claim MadeYes (14) · No (250)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.6 (268)

Reviewer Photos & Videos

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Caz

CazSouth East Queensland, QLD

  • 2 reviews

What fantastic service we received today!

published

Chris really went out of his way to help me solve sagging couch cushions on a couch that we have had for years. Still an amazing couch after many years.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Robertson

RobertsonSouth East Queensland, QLD

Don't Do It!!!!

published

Ordered Denver 5 seater lounge which had storage under seating. Waited 6 weeks for it to arrive and it was the wrong one. Had to wait another 8 weeks to get the right one. Arrived and still was the wrong lounge and was told I would have to wait another 10 weeks with no guarantee the right one will arrive. Asked for my money back, returned lounge still waiting for refund. Furniture is cheap for a reason!!!!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Robertson
Robertson

Yes please it is now over 3 weeks and I have not received my refund. I will email the details, it is a pity I have to spend my Sunday doing this.

Mary J.

Mary J.South East Queensland, QLD

The purchase of a chair that suited my short physic and offered excellent back support. This was essential for me.

published

The store is very open and easy to navigate. Staff around if needed. Good range of items on display. The staff were happy to answer questions and suggest other similar items to try out. A commendable experience

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mary, thanks so much for choosing to shop with us. We are so glad to hear that you had such a positive experience, and we hope to see you in the Maroochydore store again in the future. Regards Nick and the Fantastic Team.



Aaron B

Aaron BSouth East Queensland, QLD

Great staff

published

Fantastic staff were very friendly and helpful. Fast delivery times also. Ordered a living room package and couch and the quality great. The few flat packs we had came with really easy to understand instructions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
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1 comment
Fantastic Furniture
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Heather

HeatherSouth East Queensland, QLD

  • 2 reviews

Great experience

published

Very easy to navigate around the store and the product range was good and very happy with what I purchased. I can't wait for it to be delivered. Limited assembly to do.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMorayfield
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Anne

AnneSouth East Queensland, QLD

You have a shop full of furniture, you can buy.

published

Found lots of thing we wanted to buy. The shop was easy to get around. The staff all 6 were behind the counter, hard to get them out. When we lucky enough to get one of them to help us. All the iteams proudly shown in your store. Were not available. Not in stock. I have never experienced a store that has nothing to sell. Not allowed to sell floor stock. We gave up and walked out. We needed to furnish a flat. With dining, lounge, bed setting. You didnt have the stock. Give me a break. I really couldnt believe it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore shop
See all answers
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Anne, I am very sorry to hear about this in-store experience. If you would like to discuss this further so we can provide some more feedback to the team, our email address is [email protected] Regards Nick and the Fantastic Team.

Anne
Anne
Fantastic Furniture
Fantastic F.Fantastic Furniture

SamLW

SamLWFar North Queensland, QLD

great service and nice products

published

very satisfied with the service we received, very friendly staff each time we visited to browse the range. nice and bright, easy to walk around and navigate. great range of products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns 4870 QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sam, we are so glad to hear about the service you received. We would love to see you back in the Cairns store soon! Regards Nick and the Fantastic Team.


Affordable & Great Service

published

Super friendly staff, all stock available, I couldn't be happier! They offer so many beautiful items. Such a friendly environment to take the hubby & kids and stroll through the store.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Bec

BecSouth East Queensland, QLD

  • 11 reviews

Affordable prices, friendly staff.

published

Walked in and quickly got served. Sorted my purchase very quickly.
Have bought multiple items from here with no issue. Very easy to assemble as well. Will continue to go back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bec, thanks so much for choosing to shop with us We're delighted to hear your experience with us ran so smoothly! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Jennifer

JenniferWide Bay-Burnett, QLD

  • 2 reviews

I just love fantastic furniture Hervey Bay for it's furniture.

published

Fantastic Furniture Hervey Bay is easy to access the staff are great, I found what I wanted bought item straight away took it home and assembled with ease, Great store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHarvey Bay Qld
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jennifer, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


Jennette

JennetteBriabane

  • 2 reviews

Fantastic

published

Great items value for money with even better warranty offered on products would definitely recommend fantastic to family member's easy to read assembly instructions would buy from again in store or online

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMorayfield
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Sonya

SonyaSouth East Queensland, QLD

Think twice about going back.

published

I still like the products however sales person did not know his stock and was bordering on rude.
When ordering and paying for the good I was told they would not be in stock for at least two weeks.
Not good enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sonya
Sonya

Thank you for responding.


Phillip Smith

Phillip SmithSouth East Queensland, QLD

Bunk Beds

published

We loved how we could look up the product we wanted online, check which store in our local area had it available in stock and then go an pick it up, with no hassle or fuss and no waiting!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Phillip Smith, thanks for shopping with us! We hope you enjoy the new bunk beds and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team


Therese

ThereseWide Bay-Burnett, QLD

Wonderful

published

Good range of products and prices easy location with plenty of car parking spaces friendly staff didn't need to wait for any service .I was very happy with overall experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundaberg
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Therese, thanks so much for choosing to shop with us! We are so glad to hear about this experience with our friendly staff. We hope to see you back again soon! Regards Nick and the Fantastic Team.

dani

daniSouth East Queensland, QLD

Excellent products

published

I love the items i buy, they are easy to assemble & i enjoy putting it together.
the customer service is excellent & very warming so thank you so much.
i brought everything from the store except my bed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dani, thanks so much for choosing to shop with us at our Helensvale store. It is great to hear that you received such excellent customer service, and we hope to see you back again in the near future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Irene and John

Irene and JohnCentral Queensland, QLD

Fantastic Furniture is the best

published

As I said before the help from Sheena the Sales assistant was nothing but the best her help in choosing what we wanted was the best, The amount of stock to chose from was the tops;, The quality was first class, As I am no spring chicken I had great help from my neighbor who was once a kitchen fitter,

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMackay Q.L.D.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Irene and John! Thanks so much for choosing to shop with us in Mackay. We are so happy to hear that Sheena was so helpful and that your experience was so positive. We hope to serve you again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


Monique.

Monique.South East Queensland, QLD

Great value for Queen bed for our teen.

published

After looking at many bedroom stores we walked into Fantastic furniture - had seen some catalogues and thought it may be a good option. Great value for money - didn't want to spend a fortune on a Queen bed and bed frame for our teen, got amazing service - the attendant had great product knowledge and showed us many options and was not pushy, just helpful AND we got free delivery the next day. The delivery drivers were amazing! Kept us informed as to when they would arrive - great service all round.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor store
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Monique, thank you so much for choosing to shop at our Windsor store. We are so glad to hear that the team were so helpful, including the delivery drivers! We hope to see you in store again in the future. Regards Nick and the Fantastic Team.


Erin G.

Erin G.South East Queensland, QLD

A+++++

published

We've bought a few things from fantastic furniture and we're always happy with our purchases. great quality and amazing value. Staff are always friendly and super helpful pick-up was a breeze

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Erin G., thanks so much for choosing to shop with us! We are so delighted to hear you are loving our products! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


Good value for money.

published

Assembling the furniture was not that easy. It took us a while to understand how some of the screws/nut worked and so it took us several hours to assemble one piece of furniture.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Customer service

published

Easy to find the store & what we wanted
Excellent products & customer service & explained everything in detail from the product to the delivery options
The wife & I will diffently be shopping there again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Page 2 of 112

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Questions & Answers

Linda

Lindaasked

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.


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