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Reviews

(1,006)
(145)
(25)
(30)
(143)
  • Product Quality
    4.7 (409)
  • Return Claim MadeYes (10) · No (460)
  • Warranty Claim MadeYes (27) · No (440)
  • Product Appearance As advertised (82%) · Not as advertised (18%)
  • Customer Service
    4.8 (480)

Reviewer Photos & Videos

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Great service & products

published

Very happy with the delivery of Nick Scali furniture from Vel transport, efficient, professional, friendly. The products as well made, very durable and look great. The team in store very helpful as well.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
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Narelle.

Narelle.Greater Melbourne (Inner), VIC

Marcell was extremely helpful.

published

Marcell was fantastic in helping us find what we were looking for and very informative about specs, options etc. We would definitely recommend Chirnside Nick Scarli and the friendly service.
Thankyou Marcell.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChirnside Park
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Stef

StefGreater Melbourne (Metropolitan), VIC

Excellent customer service.

published

I bought a sofa for my new apartment.
The customer service was exceptional. Raff was awesome, he is an interior designer so he gave me great advice on what would best fit in my flat.
Overall great experience, feeling confident that I made the right choice. Will recommend the Richmond store to friends and family.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
Sheryl

SherylGreater Melbourne (Metropolitan), VIC

5 stars shopping experience

published

Raff is awesome!!! All the staff were so friendly and nice and I really enjoyed shopping here for our first new house!:)
We have bought a 3 seats sofa and we cant wait to have it in our house:)

Customer Service
Product Quality
Product Appearance As advertised
Store LocationRichmond
See all answers

Bill

BillGreater Melbourne (Metropolitan), VIC

Delivery charges

published

Very disappointed after getting home to find being charged twice for delivery.
1 delivery with two items charged a fee for each item.
One delivery point one drop, why two separate charges?
Double Dipping nick scali.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Mr G

Mr GGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Well done Alan.

published

Allan was great, very professional and friendly provided great customer service answered all our questions very knowledgeable, nothing was to much trouble. Would recommend Nickscali furniture to all, great value.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Vic
See all answers

Great service and advice

published

Raff at the Richmond store was awesome, friendly and had some great advice. The store was busy but he still made time to help us find a new lounge, dining and coffee table.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali, Richmond, Victoria
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Fabulous service

published

Marcell was friendly professional & very informative; helping us to find just what we were looking for. Thank you Marcell.
We certainly recommend talking to Marcell at Nick Scarli, Chirnside Park Victoria .

AdrienneD

AdrienneDGreater Melbourne (Inner), VIC

  • 3 reviews

Lovely experience!

published

I was looking for a specific table and tv unit and wandered by myself but couldn’t find them. Carl greeted me with a smile and was very helpful. He gave me product details, checked availability and didn’t try to pressure me into buying. I bought both of them and can’t wait to get them home. Thank you Carl for a really enjoyable experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond Victoria
See all answers

What a great experience!

published

Beautiful TV lowline and gorgeous couch. Both sold to me by Alan. The furniture is amazing and top quality. Alan was so helpful, went above and beyond to please us and answered all our questions. A lovely salesman who is clearly passionate about customer service. Thanks Alan, and to the Nick Scali team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria
See all answers

Excellent service

published

Thank you Raff for your friendly and efficient customer service, the follow ups and genuine care shined through we look forward to visiting the Richmond store for some extra pieces - Looking forward to delivery day !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond church st
See all answers

Great service

published

After a very overwhelming search for the right sofa, Shelley was able to take me straight to the perfect sofa for our home. Friendly and helpful without being pushy. Can't wait for delivery day!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

stokesey

stokeseyVictoria

  • 2 reviews

Vipin was so helpful

published

Store was laid out so lounges were easily viewed no one was pushy and left us to browse as we asked then when we had an idea of what we wanted Vipin was extremely helpful and knowledgeable and it was no trouble to measure and show swatches etc the sofa we chose is still being made but so far can not fault service provided .,,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Amazing customer service.

published

Marcel at chirnside park is fantastic. She really takes the time to go through the products and work with your style. Highly recommend checking out nick scali for your next bit of furniture!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChirnside park
See all answers
Amita

AmitaSydney

  • 2 reviews

Benjamin

published

Nice and frindly staff and craigirburn. Specially Benjamin who served us was very polite and helpful. Happy with his customer service.
The store has a good range of quality furniture. We bought dining table, chairs, Hall table, buffet and TV cabinet. Got good deal. Happy with purchase.

Customer Service
Product Quality
Amita

AmitaSydney

  • 2 reviews

5 stars for Alan

published

A very friendly and helpful staff. Excellent customer service by Alan. He is very polite and friendly.
Store has good range of quality products.Got a good deal on TV cabinet, coffee table and corner table.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Good customer service

published

We found the store easy to move around and temperature was perfect as it was a warm day. Carlo had great customer service and knowledge of the products. We are having our lounge delivered so hoping all goes well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond VIC
See all answers

Happy Scali Customer

Happy Scali CustomerGreater Melbourne (Metropolitan), VIC

Massive fail Nick Scali

published

Initially service in store was great. We purchased several items and first part of delivery was good. Sadly all down hill from there with our new couch being ordered 1 September 2022 and was meant to be delivered well before Christmas . We have made multiple phone calls and only had multiple delays without explanation. Finally we are told delivery day 6 months after order and on the day of delivery after taking a day off work we are sent a text message in morning to say delivery won’t be until 8 or 9 pm !!! Unbelievable!!! So disappointed and annoyed. Definitely last time for us. Massive fail Nick Scali

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
4 comments

Absolutely not happy.. I wish I could say we received our delivery at 9pm but no at 9.10 pm get a call to say something wrong with truck and delivery not coming

Nick Scali
Customer S.Nick Scali

Order # is CR 21859


Heidee

HeideeCentral Highlands and Goldfields, VIC

  • 4 reviews

Informative & knowledgeable

published

It was very easy to navigate the store, see different fabrics, how different pieces could and did work together, purely because we had a brilliant consultant, he knew the products, styles that I liked and also what would go with it, asked about our lounge wall colors including carpet.
It made the decision making easy and gave us more confidence in our choices.
Our consultant was Anthony at Essendon DFO, he was truly a delight to deal with, we left the store feeling confident about our choice and purchases. Can’t wait for them to arrive. N & D

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon
See all answers

Sharon

SharonGreater Melbourne (Metropolitan), VIC

Very helpful

published

Ali was very helpful but also gave us the space alone to discuss and work out what we wanted. We found the range of fabrics and colours good and can’t wait until we get our new lounges!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

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