Reviewer Photos & Videos
Great service & products
Very happy with the delivery of Nick Scali furniture from Vel transport, efficient, professional, friendly. The products as well made, very durable and look great. The team in store very helpful as well.
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Narelle.Greater Melbourne (Inner), VIC
Marcell was extremely helpful.
Marcell was fantastic in helping us find what we were looking for and very informative about specs, options etc. We would definitely recommend Chirnside Nick Scarli and the friendly service.
Thankyou Marcell.
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StefGreater Melbourne (Metropolitan), VIC
Excellent customer service.
I bought a sofa for my new apartment.
The customer service was exceptional. Raff was awesome, he is an interior designer so he gave me great advice on what would best fit in my flat.
Overall great experience, feeling confident that I made the right choice. Will recommend the Richmond store to friends and family.
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SherylGreater Melbourne (Metropolitan), VIC
5 stars shopping experience
Raff is awesome!!! All the staff were so friendly and nice and I really enjoyed shopping here for our first new house!:)
We have bought a 3 seats sofa and we cant wait to have it in our house:)
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BillGreater Melbourne (Metropolitan), VIC
- VIC, Essendon
- Verified customer
Delivery charges
Very disappointed after getting home to find being charged twice for delivery.
1 delivery with two items charged a fee for each item.
One delivery point one drop, why two separate charges?
Double Dipping nick scali.
1 comment
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Mr GGreater Melbourne (Metropolitan), VIC
- 2 reviews
Well done Alan.
Allan was great, very professional and friendly provided great customer service answered all our questions very knowledgeable, nothing was to much trouble. Would recommend Nickscali furniture to all, great value.
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Great service and advice
Raff at the Richmond store was awesome, friendly and had some great advice. The store was busy but he still made time to help us find a new lounge, dining and coffee table.
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Fabulous service
Marcell was friendly professional & very informative; helping us to find just what we were looking for. Thank you Marcell.
We certainly recommend talking to Marcell at Nick Scarli, Chirnside Park Victoria .
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AdrienneDGreater Melbourne (Inner), VIC
- 3 reviews
Lovely experience!
I was looking for a specific table and tv unit and wandered by myself but couldn’t find them. Carl greeted me with a smile and was very helpful. He gave me product details, checked availability and didn’t try to pressure me into buying. I bought both of them and can’t wait to get them home. Thank you Carl for a really enjoyable experience.
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What a great experience!
Beautiful TV lowline and gorgeous couch. Both sold to me by Alan. The furniture is amazing and top quality. Alan was so helpful, went above and beyond to please us and answered all our questions. A lovely salesman who is clearly passionate about customer service. Thanks Alan, and to the Nick Scali team.
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Excellent service
Thank you Raff for your friendly and efficient customer service, the follow ups and genuine care shined through we look forward to visiting the Richmond store for some extra pieces - Looking forward to delivery day !!
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Great service
After a very overwhelming search for the right sofa, Shelley was able to take me straight to the perfect sofa for our home. Friendly and helpful without being pushy. Can't wait for delivery day!
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stokeseyVictoria
- 2 reviews
Vipin was so helpful
Store was laid out so lounges were easily viewed no one was pushy and left us to browse as we asked then when we had an idea of what we wanted Vipin was extremely helpful and knowledgeable and it was no trouble to measure and show swatches etc the sofa we chose is still being made but so far can not fault service provided .,,
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Amazing customer service.
Marcel at chirnside park is fantastic. She really takes the time to go through the products and work with your style. Highly recommend checking out nick scali for your next bit of furniture!
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AmitaSydney
- 2 reviews
Benjamin
Nice and frindly staff and craigirburn. Specially Benjamin who served us was very polite and helpful. Happy with his customer service.
The store has a good range of quality furniture. We bought dining table, chairs, Hall table, buffet and TV cabinet. Got good deal. Happy with purchase.
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AmitaSydney
- 2 reviews
5 stars for Alan
A very friendly and helpful staff. Excellent customer service by Alan. He is very polite and friendly.
Store has good range of quality products.Got a good deal on TV cabinet, coffee table and corner table.
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Good customer service
We found the store easy to move around and temperature was perfect as it was a warm day. Carlo had great customer service and knowledge of the products. We are having our lounge delivered so hoping all goes well.
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Happy Scali CustomerGreater Melbourne (Metropolitan), VIC
Massive fail Nick Scali
Initially service in store was great. We purchased several items and first part of delivery was good. Sadly all down hill from there with our new couch being ordered 1 September 2022 and was meant to be delivered well before Christmas . We have made multiple phone calls and only had multiple delays without explanation. Finally we are told delivery day 6 months after order and on the day of delivery after taking a day off work we are sent a text message in morning to say delivery won’t be until 8 or 9 pm !!! Unbelievable!!! So disappointed and annoyed. Definitely last time for us. Massive fail Nick Scali
4 comments
Absolutely not happy.. I wish I could say we received our delivery at 9pm but no at 9.10 pm get a call to say something wrong with truck and delivery not coming
Customer S.Nick Scali
Hi There,
I'm terribly sorry to hear of your story and for any inconvenience this experience may have caused you. ... Read more
I'd like to have my Dispatch Manager investigate this matter with to find the reasoning behind this matter and to see if there is anything further we can do. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information in a public place, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer CareOrder # is CR 21859
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HeideeCentral Highlands and Goldfields, VIC
- 4 reviews
Informative & knowledgeable
It was very easy to navigate the store, see different fabrics, how different pieces could and did work together, purely because we had a brilliant consultant, he knew the products, styles that I liked and also what would go with it, asked about our lounge wall colors including carpet.
It made the decision making easy and gave us more confidence in our choices.
Our consultant was Anthony at Essendon DFO, he was truly a delight to deal with, we left the store feeling confident about our choice and purchases. Can’t wait for them to arrive. N & D
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SharonGreater Melbourne (Metropolitan), VIC
Very helpful
Ali was very helpful but also gave us the space alone to discuss and work out what we wanted. We found the range of fabrics and colours good and can’t wait until we get our new lounges!
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Questions & Answers
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Customer S.Nick Scali
Hi Bill,
Thank you for your feedback.... Read more
Our delivery charges are calculated on two platforms. Firstly the cubic meterage each product will take up in our delivery trucks, and secondly the amount of assembly required for the items. This is to ensure a fair charge rate for our drivers as well as our customers. Each truck naturally has a limit to the cubic meters it is able to hold and as such bulky items reduce the carriers’ number of deliveries on any particular run. The time required to assemble furniture is also a cost to our drivers so this to must be considered when establishing a charge. Our commitment to you, and all our valued customers, is first and foremost to offer you a quality delivery service that ensures you receive your furniture in excellent condition, and that the installation provided is reflective of the quality of our product. Thank you so much for taking the time to share your experience with us. I will pass your thoughts onto our senior management team for consideration. Sincerely, Hayden Nick Scali Customer Care