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AnLealMetropolitan Adelaide, SA
- 5 reviews
- SA, Marion
- Verified customer
Terrible after sales service
Great sales team, friendly and helpful until you pay your items. In my case I paid in full and was not informed of their 24 hours refund policy at the moment.
To make long history short, the sales team provided the wrong delivery times, they even messed up the times on the invoice and not even for that took responsibility. We were told our bed will take between two to three weeks to be delivered the day of the sale, when we called to follow up they said it will take up to two months.
Unfortunately the conversation turned sour when I decided...Read more
to ask for the refund process, the person on the phone became challenging, rude and aggressive; when asked about their supervisor or manager they said they didn't have any numbers and I should look on their web page. This is not even about the money, I just want the delivery time frames given to me at the store. I would say that for the money you pay, do some extra research, look other stores and if this is the only one that have your particular style/needs then just give it a SNOOZE for a couple of weeks. maybe you will wake up with a better option.2 comments
Already spoke with the people of head office who referred me back to the shop. Next day got an email from the same person at the store who had been so unhelpful. You guys just go around.
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BridgetAnn F.Perth, WA
Customer Service: patient, knowledgeable, friendly, has the customers best interest.
ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol), and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget
1 comment
SnoozeSnooze
Hi Bridget,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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David was very professional,passionate and extremely helpful in finding a mattress, will definitely return in the future
Was shown a range of products that were available and that fit within price range. Easy to find a mattress with the help of David. The delivery was very quick, extremely happy with the service.
1 comment
SnoozeSnooze
Hi Charlie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Find out how Snooze Physical store compares to other Furniture Shops
Know better, choose better.
Very ImpressedMetropolitan Adelaide, SA
Great Service Great Price Great Product
The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.
Thankyou especially in these difficult times
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Geetee
- 2 reviews
Fantastic service.
Marita looked after us really well and found us the perfect mattress. She gave us a great price and the whole transaction was very easy. We would definitely recommend Snooze Launceston.
1 comment
SnoozeSnooze
Hi Geetee,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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Kat_13Greater Melbourne (Metropolitan), VIC
Great Customer Service and awesome product!
I was very impressed with the staff and product options available at Snooze Taylor’s Lakes. I was on the search for a QS mattress and storage bed frame.
I never understood the importance of selecting a mattress that would support me and give me the comfort I needed. The sales staff explained this very well and I love my new mattress. I wake up with no aches or pains like I did on my previous one!
The bedframe I selected is just as great. Because storage was such a big concern for me in my small room, the sales person helped me select one which suited and I haven’t compromised on style either.
5 out of 5 stars, would recommend any time!
1 comment
SnoozeSnooze
Hi Kat,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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AmandaFar North Queensland, QLD
Excellent service and great products
The staff were very passionate, knowledgeable and honest.
The beds are of high quality and had a price range to suit all budgets.
Very quick friendly service.
The staff asked questions to figure out what type of bed would suit us best and then showed us the products in our price range.
Would definitely recommend!!!
1 comment
SnoozeSnooze
Hi Amanda,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Sleeping comfortably
We recently purchased a mattress from Snooze in Launceston. The service we received from Sophie was excellent, her knowledge of the products and advice based on our stated needs was very helpful. We’re very happy with our new mattress.
2 comments
Spellcheck has done it again! Our sales representative was Sofie not Sophie.
SnoozeSnooze
Hi Suzanne,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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DebMetropolitan Adelaide, SA
Super friendly staff and great discounts!
Very friendly staff that provides me guidance and information to purchase the best mattress for my 3 year old. Very efficient topped with free delivery! Highly recommend Snooze and will be using them for future purposes
1 comment
SnoozeSnooze
Hi Deb,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Most amazing furniture purchase experience ever
Thank you to Geoff our salesman who listened to our needs, was knowledgeable about the products, spent time with this picky shopper :) and let us decide which bed best suited us - no pushy salesman here. This is my first time dealing with Snooze and I will forever highly recommend them to family and friends. Delivery and installation were fantastic, they turned up when they said they would and left everything neat and tidy - thank you Mr Delivery Men.
1 comment
SnoozeSnooze
Hi Natalie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Andrew PhelanMetropolitan Adelaide, SA
Very happy customer
Very happy with the service received from the sales consultant and also the two men who delivered the bed were great also. Will definitely be going back to this particular store.
1 comment
SnoozeSnooze
Hi Andrew,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Jackie W
- 3 reviews
Great service
We recently purchased a Sealy bed and were impressed with David who was very helpful and knowledgeable.
Can highly recommend this store. Nothing was too much trouble.
Jackie and Tony, Salamander Bay
1 comment
SnoozeSnooze
Hi Jackie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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LittleBitOpinionsLaunceston, TAS
- 5 reviews
Terrific service in every way.
We chose a top of the range Sleepmaker. Medium. Queen.
Monica put us on the bed match simulator.
We are very happy with our purchases and the excellent service. Well done Snooze!!
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Happy customerPerth, WA
Exceptional help & service
After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Irene C.Sydney, NSW
- 2 reviews
Perfect and professional service
The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.
1 comment
SnoozeSnooze
Hi Irene,
That’s kind of you. Thanks for sharing, we’ll pass this along to our team. ... Read more
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AnnMetropolitan Adelaide, SA
Great service from start to end!
I went into the store, was served quickly and by a friendly, knowledgeable staff member.
I was given options, and got a good deal.
Delivery was organised to suit me, the delivery men arrived when they said they would, were polite, friendly and efficient. They assembled the bed and removed all the rubbish.
This is the best service I've had for a while in regard to buying furniture. Well done Snooze team, and thank you.
1 comment
SnoozeSnooze
Hi Ann,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Scott M.Canberra 2600, ACT
- NSW, Homebush
- Verified customer
Amazing customer service
We were very impressed with Nirali and Tan who were very friendly and helpful. They were thorough in ensuring we achieved the best results. Best customer service. We travelled from Canberra because if the service.
1 comment
SnoozeSnooze
Hi Scott,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Love my new mattresses
I purchased two mattresses from Snooze Fortitude Valley. The staff member was so helpful and patient in finding the right mattress for me. Plus i got a great deal and delivery was quick. Really happy with the mattresses purchased .
1 comment
SnoozeSnooze
Hi Guy,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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RaffSouth East Queensland, QLD
- 2 reviews
Beautifully presented
The Ashmore timber bed frame is perfect and luv the Grosvenor mattress to go with it!
Thanks for your advice and help in store!
Appreciated the savings as well.
Delivery on time too.
1 comment
SnoozeSnooze
Hi Raff,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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FrankSouth East Queensland, QLD
Perfect
The products were perfect. Even more impressive was the after purchase support. I had to delay the delivery twice, including once the evening before. They couldn’t have been more accommodating.
1 comment
SnoozeSnooze
Hi Frank,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Questions & Answers
Katrina Andersonasked
Can you cancel and get your deposit back
2 answers
Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.
SnoozeSnooze
Dear Katrina,
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at [email protected] with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Regards,
Snooze
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email [email protected] with details and we will review them with the concerned store.
Regards
Snooze
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SnoozeSnooze
Hi AnLeal,
We are really sorry to hear that you have had this experience with us. Could you please email [email protected] with your name and contact number, so we can get in touch to discuss this? ... Read more
Kind regards, Snooze.