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Reviews

4.7

1,763 reviews
5
(1,543)
4
(73)
3
(17)
2
(25)
1
(105)
  • Product Quality
    4.8 (789)
  • Return Claim MadeYes (19) · No (861)
  • Warranty Claim MadeYes (87) · No (781)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.9 (859)
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Outstanding Customer Service

published

We bought a pair of recliner chairs from Rebecca. She was extremely helpful whist we were in the store.
What was outstanding was that she followed up on the sale and service of the sale on her days off!
We got text messages from her on her day off to reassure us that she will follow up on a service call.
We were extremely impressed with the high level of service we received and would not hesitate to recommend King Living!



Trevor H.

Trevor H.Greater Melbourne (Metropolitan), VIC

Jaxson was such a great consultant

published

Jaxson gave us a great buying experience. He was great at pairing colours and guiding us with our big purchase. King living furniture products are modern and high quality. Will be back for more products when we have our initial main pieces delivered and placed in the house.

Great Service - Pree and Jackie

published

A pleasant experience from the first day I walked into the Chatswood showroom.
After a brief discussion, Pree went out of her way to organise an outcome that met my requirements and budget without any follow-up from myself even after spending 2/3 weeks putting the package together. Never any pushy sales tactics or pressure.
Jackie was very helpful when Pree was not available to seamlessly keep the transaction flowing.
Hoping the same level of service continues right through to delivery date which I’m looking forward to.
Certainly meets expectations of dealing with a premium brand.



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Great products and service...... yet again!

published

We bought our first King Living lounge suite in 2003, and our second in 2013. We have always received great after-purchase care, with staff going beyond what I expected to help us.
Yet again we purchased more furniture from King this month, and yet again were treated very patiently and respectfully. Connie and Dimitri were excellent at helping us design our modular suite, and indoor dining and outdoor dining settings. Thank you both very much. (And everything being on sale was an extra bonus!)

Great Service

published

Yes it was easy to navigate the store. There were a range of products available. Gulistan offered great service and was very patient while i was searching the store. She had fantastic customer serivce and would most definitely go back to her for future purchases.

1 comment
King Living
Elizabeth R.King Living

Carlos great job

published

Carlos rang me the day beforeTo organise the appointment with the time which was great he then rang me the morning of the appointment to let me know he was on his way which was fantastic he arrived on time he was very professional and courteous and very helpful And great service with a smile and also showed us how to use the new lounge if anything else goes wrong will only want Carlos to come out and service our lounge thank you

1 comment
King Living
Elizabeth R.King Living

Great service not pushy knowledgeable consultant

published

Carol was very helpful, she was approachable and gave really sound advice after scoping out what our living style/preference is. She was not pushing for sales but simply wanted to be helpful, which we appreciate. Her honest opinion gave us confidence that we’ve come to the right place. Furniture is a long term investment especially from king living, we were very happy with our purchase. Wrote this review after we had received the delivery and assembly. Top notch service end to end.

1 comment
King Living
Elizabeth R.King Living

Carlos and Matt

published

Issue with our lounge chair not reclining. Problem was identified & repaired immediately. Fantastic,.efficient service from King service division. Was also contacted 10 minutes prior. All furniture was put back in place .

1 comment
King Living
Elizabeth R.King Living
jwl5061

jwl5061Sydney

  • 3 reviews

Carlos and Matt great job

published

Very happy, finally solved the problem after many visits from other technicians. Punctual and called when he was on the way, professional service and experienced. Well done boys, keep it up

1 comment
King Living
Elizabeth R.King Living
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Martin Anderson

Martin AndersonSouthern and Hills, SA

Purchase of 2 couches.

published

Sucheta provided exceptional customer service. She has been lovely to deal with. She was able to answer our questions and supported us with options as we needed rural delivery. Look forward to receiving our beautiful lounges.

1 comment
King Living
Elizabeth R.King Living

Carlos did a great job

published

I found Carlos be extremely helpful and courteous and I was so excellent to do business with him give him 10 out of 10 thank you And I would highly recommend Carlos for any repairs

1 comment
King Living
Elizabeth R.King Living
Ann

Ann

  • 2 reviews

Carlos did a great job

published

Today’s service was a great experience our tech was on time friendly approachable & knowledgeable Fixed our problem without hesitation most efficient. Thank you King Furnature for your afterservice was experience

1 comment
King Living
Elizabeth R.King Living

Great service

published

This was our second purchase from King. Sucheta's customer service on both occasions was great. She provided all the information we neede and helped us to get exactly what we wanted. Thank you!

1 comment
King Living
Elizabeth R.King Living
Buyer

BuyerSydney, NSW

Amazing service great sofa

published

We went to buy a sofa and was served by Sharon Kwan.

She helped us find a sofa and went the extra mile to help map out how to fit the options in our space.

1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S great job

published

Prompt. Very helpful, obliging and cheerful.
Very happy with service.Called to let me know the reason why which was fantastic as I have appointments to get to they were professional and great to deal with it

1 comment
King Living
Elizabeth R.King Living
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Belle

Belle

  • 3 reviews

Awesome experience! Great service by Sucheta Hegde

published

Love Kings furniture. As a decorator I have always found wow factor in Kings furniture. Wide range of leather and fabrics is really helpful to buy everything under one roof. Sucheta at Northmead was very helpful in selecting products and her knowledge for product was remarkable.

1 comment
King Living
Elizabeth R.King Living

Great customer service

published

Shannon the sales consultant was very pleasant and knowledgeable, not pushy and interacted with myself and my daughter well. The store is well set out, with a good verity of products, in different sizes, colours and textures, so you can get a better idea of what you really want. Even added an ottoman to my order, after we left the store. Seamless transactions. Thanks for your help today Shannon, it was very much appreciated.

1 comment
King Living
Elizabeth R.King Living
liberati colour

liberati colourGreater Melbourne (Inner), VIC

Sales Consultants

published

I am an interior designer. I take my clients into KingLiving to make personal choices. Every time I go to KingLiving the staff are consistently generous and friendly. I deal mostly with Robert Beiziters. Robert is always attentive, flexible and good humoured which helps with sales.
He expresses keen product knowledge. His understanding of design enables him to confidently visualise King Living furniture in my clients' homes. He works well with me to achieve best results for my clients.

1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S

published

Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.

1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S

published

Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.

1 comment
King Living
Elizabeth R.King Living
Page 3 of 89
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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