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SA, Adelaide, ACT, Fyshwick, WA, etc...Reviewer Photos & Videos
Outstanding Customer Service
We bought a pair of recliner chairs from Rebecca. She was extremely helpful whist we were in the store.
What was outstanding was that she followed up on the sale and service of the sale on her days off!
We got text messages from her on her day off to reassure us that she will follow up on a service call.
We were extremely impressed with the high level of service we received and would not hesitate to recommend King Living!
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Trevor H.Greater Melbourne (Metropolitan), VIC
Jaxson was such a great consultant
Jaxson gave us a great buying experience. He was great at pairing colours and guiding us with our big purchase. King living furniture products are modern and high quality. Will be back for more products when we have our initial main pieces delivered and placed in the house.
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Great Service - Pree and Jackie
A pleasant experience from the first day I walked into the Chatswood showroom.
After a brief discussion, Pree went out of her way to organise an outcome that met my requirements and budget without any follow-up from myself even after spending 2/3 weeks putting the package together. Never any pushy sales tactics or pressure.
Jackie was very helpful when Pree was not available to seamlessly keep the transaction flowing.
Hoping the same level of service continues right through to delivery date which I’m looking forward to.
Certainly meets expectations of dealing with a premium brand.
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Great products and service...... yet again!
We bought our first King Living lounge suite in 2003, and our second in 2013. We have always received great after-purchase care, with staff going beyond what I expected to help us.
Yet again we purchased more furniture from King this month, and yet again were treated very patiently and respectfully. Connie and Dimitri were excellent at helping us design our modular suite, and indoor dining and outdoor dining settings. Thank you both very much. (And everything being on sale was an extra bonus!)
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Great Service
Yes it was easy to navigate the store. There were a range of products available. Gulistan offered great service and was very patient while i was searching the store. She had fantastic customer serivce and would most definitely go back to her for future purchases.
1 comment
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Carlos great job
Carlos rang me the day beforeTo organise the appointment with the time which was great he then rang me the morning of the appointment to let me know he was on his way which was fantastic he arrived on time he was very professional and courteous and very helpful And great service with a smile and also showed us how to use the new lounge if anything else goes wrong will only want Carlos to come out and service our lounge thank you
1 comment
Elizabeth R.King Living
Hi Janette,
Thanks so much for sharing the fantastic after sales service you received from our technician Carlos. It's great to hear that he was courteous and informative, keeping in constant communic... Read more
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Great service not pushy knowledgeable consultant
Carol was very helpful, she was approachable and gave really sound advice after scoping out what our living style/preference is. She was not pushing for sales but simply wanted to be helpful, which we appreciate. Her honest opinion gave us confidence that we’ve come to the right place. Furniture is a long term investment especially from king living, we were very happy with our purchase. Wrote this review after we had received the delivery and assembly. Top notch service end to end.
1 comment
Elizabeth R.King Living
Hi Cath,
Thanks so much for sharing the wonderful sales service you received from our Annandale showroom team member, Carol. We're delighted to hear that Carol was so attentive and personable; conside... Read more
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Carlos and Matt
Issue with our lounge chair not reclining. Problem was identified & repaired immediately. Fantastic,.efficient service from King service division. Was also contacted 10 minutes prior. All furniture was put back in place .
1 comment
Elizabeth R.King Living
Hi Vince, thank you for sharing your your fantastic experience with our Service Team. We are sorry to hear about that you did experience a problem, but we are so pleased to hear that Carlos and Matt ... Read more
promptly identified and rectified the issue and ensured your recliner was back in perfect working order. We look forward to passing on your great review and comments to our Technicians - Carlos and Matt and our After Sales Team, they will be so pleased to hear that you are very happy with their service.Similar opinion? Write a review on ieatwords.com.au!
jwl5061Sydney
- 3 reviews
Carlos and Matt great job
Very happy, finally solved the problem after many visits from other technicians. Punctual and called when he was on the way, professional service and experienced. Well done boys, keep it up
1 comment
Elizabeth R.King Living
Hi,
Thanks so much for sharing the exceptional after sales service you received from our technicians Carlos and Matt. We apologise that it took serval visits to have your issue resolved; we're so plea... Read more
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Martin AndersonSouthern and Hills, SA
Purchase of 2 couches.
Sucheta provided exceptional customer service. She has been lovely to deal with. She was able to answer our questions and supported us with options as we needed rural delivery. Look forward to receiving our beautiful lounges.
1 comment
Elizabeth R.King Living
Hi Martin,
Thank you for sharing your experience with King Living and the exceptional sales assistance you received from our Northmead team member, Sucheta. It's wonderful that Sucheta was so friendly... Read more
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Carlos did a great job
I found Carlos be extremely helpful and courteous and I was so excellent to do business with him give him 10 out of 10 thank you And I would highly recommend Carlos for any repairs
1 comment
Elizabeth R.King Living
Hi Wendy,
Thank you for your review outlining the fantastic after sales service of our technician Carlos. It's great to hear that he was so helpful and courteous as he carried out the required service... Read more
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Ann
- 2 reviews
Carlos did a great job
Today’s service was a great experience our tech was on time friendly approachable & knowledgeable Fixed our problem without hesitation most efficient. Thank you King Furnature for your afterservice was experience
1 comment
Elizabeth R.King Living
Hi Ann,
Thanks for sharing your review and the excellent service provided by our technician Carlos during your recent service call. While we're sorry his visit was necessary we're pleased to hear he w... Read more
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Great service
This was our second purchase from King. Sucheta's customer service on both occasions was great. She provided all the information we neede and helped us to get exactly what we wanted. Thank you!
1 comment
Elizabeth R.King Living
Hi Naomi,
Thank you for choosing to return to King Living for your second purchase! We're thrilled to hear that during both of your visits you received such wonderful sales assistance from Sucheta in ... Read more
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BuyerSydney, NSW
Amazing service great sofa
We went to buy a sofa and was served by Sharon Kwan.
She helped us find a sofa and went the extra mile to help map out how to fit the options in our space.
1 comment
Elizabeth R.King Living
Hi,
Thanks for sharing the great service you received from our Northmead team member, Sharon. We're delighted to hear Sharon was so helpful and attentive, assisting you in choosing the perfect sofa fo... Read more
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Carlos and Mitchell.S great job
Prompt. Very helpful, obliging and cheerful.
Very happy with service.Called to let me know the reason why which was fantastic as I have appointments to get to they were professional and great to deal with it
1 comment
Elizabeth R.King Living
Hi Nola,
Thank you for sharing the five star service of our technicians Carlos and Mitch. We're so pleased that they were friendly and efficient, working to your schedule and ensuring you were advised... Read more
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Belle
- 3 reviews
Awesome experience! Great service by Sucheta Hegde
Love Kings furniture. As a decorator I have always found wow factor in Kings furniture. Wide range of leather and fabrics is really helpful to buy everything under one roof. Sucheta at Northmead was very helpful in selecting products and her knowledge for product was remarkable.
1 comment
Elizabeth R.King Living
Hi Belle,
Thanks so much for sharing your review of King Living and the fantastic sales assistance you received from Sucheta during your most recent visit to our Northmead Showroom. We're delighted to... Read more
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Great customer service
Shannon the sales consultant was very pleasant and knowledgeable, not pushy and interacted with myself and my daughter well. The store is well set out, with a good verity of products, in different sizes, colours and textures, so you can get a better idea of what you really want. Even added an ottoman to my order, after we left the store. Seamless transactions. Thanks for your help today Shannon, it was very much appreciated.
1 comment
Elizabeth R.King Living
Hi Joanne,
Thank you for sharing your experience with King Living and the great service provided by our Castle Hill team member, Shannon. We're pleased to hear you appreciated the layout of the showro... Read more
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liberati colourGreater Melbourne (Inner), VIC
Sales Consultants
I am an interior designer. I take my clients into KingLiving to make personal choices. Every time I go to KingLiving the staff are consistently generous and friendly. I deal mostly with Robert Beiziters. Robert is always attentive, flexible and good humoured which helps with sales.
He expresses keen product knowledge. His understanding of design enables him to confidently visualise King Living furniture in my clients' homes. He works well with me to achieve best results for my clients.
1 comment
Elizabeth R.King Living
Hi Libby,
Thank you so much for sharing the exceptional sales assistance you receive from our Richmond team, and Robert in particular, each time you bring your clients to the showroom. It's wonderful ... Read more
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Carlos and Mitchell.S
Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.
1 comment
Elizabeth R.King Living
Hi Glenn,
Thanks so much for sharing such a glowing recommendation of the after sales service you received from Mitch and Carlos. Our technicians really take pride in their work and we're so pleased t... Read more
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Carlos and Mitchell.S
Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.
1 comment
Elizabeth R.King Living
Hi Liz,
Thanks for your five star review highlighting the fantastic service of our technicians Mitch & Carlos. It's great to hear that they were polite, punctual and efficient, resolving your concerns... Read more
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Questions & Answers
Beate Lasked
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
5 answers
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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Elizabeth R.King Living
Hi,
ntiveness provided by Gulistan as she assisted with your enquiries. We know she will be thrilled to receive your comments and we thank you for visiting King Living.Thanks for sharing the great service you received from Gulistan in our Northmead showroom. We're so pleased that you appreciated the range of furniture on display and the level of service and atte... Read more