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Reviews

(2,422)
(133)
(14)
(19)
(71)
  • Product Quality
    4.9 (481)
  • Return Claim MadeYes (4) · No (584)
  • Warranty Claim MadeYes (20) · No (565)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.9 (557)

Reviewer Photos & Videos

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Scrap A.

Scrap A.Greater Melbourne (Outer), VIC

Looking forward to our new lounge

published

Our experience at Plush in Dandenong with Chelsea was very satisfying, Chelsea spent all the time we needed with us to make sure we were happy with our purchase, she was very friendly, helpful and had an input into our choices as this is an investment for the next few years we wanted to get it right, our choice ticked all the boxes and we can't wait for it to arrive, thank you Plush and Chelsea in Dandenong for a great experience.



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lisa S

Lisa SGreater Melbourne (Outer), VIC

We LOVE our new couch! Service was fantastic!

published

The whole process of purchasing our new modular sofa has been great! From the service received by Chun at the Springvale store making sure we were happy with our purchase, to our delivery guys and Corey the technician that came out. Corey was so helpful giving us extra tips and tricks about keeping our couch looking great! Service has been very professional and we couldn’t recommend them enough!
We LOVE our new couch and we are so happy we went with Plush!



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Just perfect!

published

We wanted to browse first and test the few options we found online. Nicole happily let us do this and once we needed extra help, she was right onto it! Super helpful and knowledgeable. She was able to answer every question we had and helped us buy our dream couch for our dream home.
Will definitely be going back when we need to start furnishing our next room!



1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service across stores

published

I bought a couch from Frank at Plush Richmond a few weeks ago but had previously browsed and asked my million questions to David G at the Moorabbin store. Between the two of them it couldn’t have been easier and I’m really happy with the choice I (finally) made. Having such an easy experience for a big purchase was a dream.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Couch

published

Great experience in store, and on phone re: delivery details, and with team on delivery day. Price was good and end product is great. Thanks to David at Plush Knox

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Victoria

VictoriaCentral Highlands and Goldfields, VIC

Excellent service

published

We had excellent service from Amy at Plush, Ballarat. She is extremely knowledgeable about the products and gave us space and time to make decisions without feeling rushed. We were very impressed with our Plush shopping experience.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lesley W.

Lesley W.Central Highlands and Goldfields, VIC

Perfect. I needed a new sofa & visited Plush Ballarat. Fabulous sofa & service from Janos.

published

Spacious & well organised store. Everything is do easy to navigate to find exactly the product being sought. The design area is fabulous where you can examine exactly what you want, should the precise variant not be on display in the finish desired.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shell

ShellGreater Melbourne (Metropolitan), VIC

Great service

published

Jacki was so helpful in helping me make the choice from so many great options and explaining the insurance options. Looking forward to lazing about on my new sofas. Thanks.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Customer Service

published

Congratulations to Megan for her initial greeting and assistance followed up by Zoe. Both were very professional and very helpful in answering questions. Zoe made taking samples and arranging a quote and the order very easy - a very pleasing experience with no pressure to buy.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service

published

Great range of products in the showroom, once we decided on the snuggle chair, David was a delight to deal with, very helpful guiding us through material choices. Chair arrived while we were O/S, David was able to arrange a time that we could do a pick up after we returned cheers David

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding customer service!

published

I love great customer service! Danielle gave a friendly welcome, allowed us to look around but couldn’t have been more helpful with answering questions. Amazing sale was what got us into the store to look and now with Danielle's help we’re looking forward new furniture. Thank you!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Purchase experience

published

Having purchased two couches from Plush previously in the past 15 years, I was happy to purchase again as they are the most comfortable of couches and have never had an issue with the structure/material. Danielle assisted for this purchase, again at the Shepparton store, and her knowledge, advise and assistance was much appreciated. We now eagerly wait our new purchase to arrive!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Cannot wait to get my sofa, and instore customer service was amazing

published

I saw Kate when I first came in for a look and decided to go in for purchase rather than online because she was so helpful. I hate pushy sales people and Kate was knowledgeable, easy going and honest about her opinions in fabrics which would work for me and my dog Clover, which I appreciated. Cannot wait for my couch to arrive!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Pam W

Pam WGreater Melbourne (Outer), VIC

Can't wait to get our lounges

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sally P

Sally PGreater Melbourne (Outer), VIC

  • 2 reviews

Great service from Emily

published

Thank you Emily for your genuine service and support. Emily was very knowledgeable and allowed us to have some time to think about our purchase. We are very happy with our new couch and look forward to enjoying it for years to come!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Delivery Service

published

Had my Plush furniture delivered by Jonahtan and Blake. They were polite, careful of our property and highly efficient and professional in their service. They assembled the furniture on site and took away the rubbish. A great service from start to finish.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shane U.

Shane U.Greater Melbourne (Metropolitan), VIC

Great service!

published

David Gundry at the Moorabbin store was very impressive. His product knowledge and listening skills made us feel 100% confident we made the right decision with our new lounge suite order. We were very comfortable throughout the process.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amy

AmyGreater Melbourne (Inner), VIC

Plush experience

published

Fergus was an absolute pleasure to deal with at Highpoint Plush. Every question was answered, suggestions were made to help finalise our decision and we walked out after purchasing our new sofa happy and excited. Thank you

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Margaret

MargaretGreater Melbourne (Outer), VIC

Perfect place to purchase a couch.

published

Before I had entered the showroom I had already spent time on line researching couches.
I had looked at several different suppliers.
I decided to go into the store to look at one of my preferred couches.
While there I decided not to go further and purchase my sofa from Knox Plush.
The customer service was fantastic and Melissa was extremely helpful.
I felt comfortable in the place and I was able to spend time sitting on the couch I wished to purchase.
After consulting with my family I returned several days later and purchased the couch.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

ML3002

ML3002Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Great customer service!

published

We were greeted by the lovely staff at Plush in Northland. we were given time to browse and see what we liked. We were then greeted again by Tanya who was fantastic! She explained the quality and the options we had for the furniture we were after. She was patient and knowledgeable, but not pushy! We changed our minds a few times and she was understanding and very helpful through the experience! We are so exciting for our furniture to arrive! Thank you Tanya and the team at Plush Northland for making our experience a fantastic one!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 3 of 133

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Questions & Answers

Tina

Tinaasked

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Get an answer from our members and Plush Furniture representatives

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