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Reviews

(6,060)
(913)
(128)
(128)
(605)
  • Product Quality
    4.6 (1,679)
  • Return Claim MadeYes (86) · No (1,851)
  • Warranty Claim MadeYes (203) · No (1,726)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    4.7 (1,969)

Reviewer Photos & Videos

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Liz D.

Liz D.Perth, WA

Professional service

published

We have purchased furniture from this store a few times before and have always had exceptional service, when I walked in a few days ago I was again impressed with Carl’s service, professional and made our decision easy.
We can’t wait to receive our new couch!




Debbie S.

Debbie S.Central Highlands and Goldfields, VIC

Service was excellent

published

I was looking for a particular configuration and Vipin was very helpful, nothing was too much trouble. He was very knowledgeable about the products and was also very good at ringing me back when I rang to enquire about things after leaving the store.

Frank Martelli

published

Frank was fast, friendly and professional. I’m very pleased with his services.



The replacement parts took a long time to arrive but this was a supply issue rather than anything to do with Frank.

Sue

SuePerth, WA

Rima at Midland was great!

published

Rima was very knowledgeable on the products, and made choosing a lounge enjoyable. She was also great on giving us design ideas. I can’t wait to see our new lounge!




Frank Martelli

published

Prompt, professional and a great repair
Frank came on time repaired the scratch on my new lounge. Looks good as new!
Thank you for your great after sales service. Thank you Frank


Great recliner sofa

published

I bought a 2 recliner sofas from Nick Scali over a year ago. They are so comfortable! When one seat wasn’t responding to the button, they sent out a repair technician straight away. His name was Arthur and he fixed it quickly. Very happy


Hellen

HellenSydney, NSW

Touch up to new furniture

published

Easy to navigate store
A good select of products
Very satisfied until I found some noticeable marks
Nick Scali assembled the unit
I was very happy with the service Frank Martelli provided In repairing the noticeable marks which are no longer noticeable. Happy to recommend his services to other Nick Scali customers


Filippa

FilippaSydney, NSW

Frank Martelli

published

Frank did an amazing job repairing our couch on behalf of Nick Scali. So happy with the outcome after the couch was only 3 years old. We were well looked after by Nick Scali

We were given time to make our selection

published

A very large store to wander around. A friendly staff member was able to point us in the right direction. Steffi at Belrose was an absolute pleasure to deal with. Respectful, not pushy, in fact I have never had such pleasant service.

Very helpful staff.

published

We found exactly what we were after. The store had a few options that suited us well. Sana was very helpful with options of suites, configurations and features. Had a very good experience, and would recommend to others.


PWJ2019

PWJ2019South East Queensland, QLD

  • 2 reviews

Excellent customer service

published

Sonja was very helpful and took the time to explain things to us. But not overly pushy! We ended up buying most of our items from NSF.
Will definitely be back.


Amazing Customer Service

published

We were looking at buying furniture for our new house and Dilara helped us out so much! We were really happy that the design that we found really suited our taste.


Rod

RodPerth, WA

Poor quality Recliner broke down 3 times in 5 months

published
2 comments
Nick Scali
Customer S.Nick Scali
Rod
Rod

After making an assurance to investigate and resolve my complaint the Nick Scali representative was all talk and no response. The customer service is non existent. Do your homework first. I will never enter their business again.


Finding the perfect pieces for our new home was a breeze!

published

We were met by the very enthusiastic Lydia. She was patient and flexible in helping us select the perfect lounge for delivery to our new home, and was an absolute pleasure to deal with. We will be back for her help with furniture for the rest of our home!

Karen and Ken

Karen and KenMetropolitan Adelaide, SA

Wonderful service

published

Michael is the perfect salesman, he is extremely helpful and courteous on the numerous times that we have been into the store to purchase furniture. There is always a good range if products available.

Outstanding service

published

I came into the store whicjh was very clean and easy to navigate around the furniture. I found my piece and the salesperson Angela was great answered all my questions
It was a great experience


Anne G

Anne GSydney, NSW

  • 4 reviews

Super delayed delivery date promised 13 weeks max, now 16 weeks! no after sale support! no apology! never again!

published
2 comments
Anne G
Anne G

update we were told 9-11 weeks max not 13 weeks as stated in our receipt so should be getting lounge mid March.

Nick Scali
Customer S.Nick Scali

Annette

AnnetteSouth East Queensland, QLD

Great Customer Service

published

Anastasija

AnastasijaSydney, NSW

Frank Martelli

published

Frank is a fantastic technician. He has arrived in time and responded to all my issues in the professional level.
Definitely I would recommend him to anyone

Great Job, thanks


Debbie

DebbieGreater Melbourne (Outer), VIC

In store experience

published

A big thank you to Marcell for all your help with our purchase of our new lounge suite.
Look forward to purchasing more products for our home from the Chirnside store.
So nice to deal with someone who gives you their full attention.


Page 3 of 392

See all Nick Scali Furniture reviews

Questions & Answers

Lubna Noorani

Lubna Nooraniasked

is the sofa Mazara available in cambelltown factory outlet shop ?

1 answer
Nick Scali
Customer S.Nick Scali

Hi Lubna,

Thank you for reaching out!

I'm sorry to say there are no Mazara lounges available in our Campbelltown Clearance showroom. However, if you'd like, I can have someone from the team in our clearance showroom contact and assist you with your query from here. I'd just need a preferred contact method we can reach you on to do so. If you don't wish to share sensitive information in a public forum, please send your details to me via [email protected]

I hope to hear from you.

Sincerely,

Hayden
Nick Scali Customer Care


T M.

T M.asked

How can I get my 30% deposit back after I cancelled my order? I ordered a lounge on 4/1/20. On 12/1/20 I went back to store to cancel order and get another lounge as the lounge I ordered was too big for my living space. I was told by the store manager "too late"! and was not interested in helping me. I wanted to purchase another lounge. But she proceed to ignore me after telling me nothing can be done and will have a definite answer for me the next day. But she made it clear there was no chance I can cancel the order and transfer my money to a new lounge. I find that hard to believe and I think most people would agree. We did pass the three day cooling off period by 5 days. Surely China has not started to make my lounge. If that was the case I expect any lounge purchased from Nick Scali to be delivered within 6 weeks and not 14 weeks! I then went and ordered another lounge from another Nick Scali location. I still intend to get my funds back and I have made enquiries with the ACCC. As I am sure it is illegal for Nick Scali to be holding on to my money as we were told on the phone today by the State Manager. And please do not tell me to call your consumer services line, as that is what we did today and were put through to the State Manager and he was of no help at all. All he kept repeating was "3 day cooling off period" We get it. But Nick Scali cannot hang on to people's money one week after cancelling our order, and we also placed a new lounge order!

1 answer
Nick Scali
Customer S.Nick Scali

Hi T.M,

Thank you for your feedback.

We deal in custom made lounges manufactured specifically for you in your choice of colour and configuration. As we don't hold stock of our lounges due to the aforementioned, we provide a 3 day cooling off period commencing from the day of purchase, allowing you to make any changes/amendments to your order prior to us committing to constructing your lounge with our manufacturer. Once this cooling off period ends, our manufacturer will commence the construction process for your lounge to the specifications on your order form; and as noted on your order form, if you were to cancel your order outside of this cooling off period, any deposited monies paid will be forfeited.

With this being said, I'd appreciate looking into this matter for you to see if there is anything further we can do. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected]

I hope to hear from you.

Sincerely,

Hayden
Nick Scali Customer Care


Paula S.

Paula S.asked

Where could I find a Bally TV unit and how much

No answers

Get an answer from our members and Nick Scali representatives

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